Rochester Public Utilities (RPU) delivers reliable electric, water, and wastewater services to residential and commercial customers in Rochester, Minnesota. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Billing and Payment Options page at https://www.rpu.org/your-account-services/billing-and-payment-options/ where you can review AutoPay, paperless billing, and other options.
- Members can also manage payments and view their account through the secure RPU Connect portal at https://my.rpu.org/ for quick one-time or recurring payments.
Online Account Management with RPU Connect
Rochester Public Utilities provides convenient 24/7 online bill pay through its secure RPU Connect portal at https://my.rpu.org/. New users complete a simple one-time registration using your account number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and make one-time or recurring payments from any device. The portal supports credit/debit cards and electronic checks (ACH). Payments are processed securely and typically post the same or next business day.
Automatic Payments (AutoPay)
Enroll in free AutoPay through your RPU Connect account or by completing the Paperless Billing & Autopay Enrollment Form. Submit the form by email to [email protected], by mail, or in person at the Service Center. Once approved, payments are automatically deducted from your checking or savings account or credit/debit card on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through RPU Connect.
Pay by Phone
Pay your bill 24/7 using the automated system by calling 844-234-2643. Have your account number ready. The system accepts credit/debit cards and bank account payments. For billing questions or assistance, call customer care at 507-280-1500 (Monday–Friday, 8:00 AM–5:00 PM).
In-Person Payments at Service Center
Visit the RPU Service Center in person at: 4000 East River Rd NE Rochester, MN 55906
Lobby hours are Monday–Friday, 8:00 AM–4:30 PM. Payments are accepted at the customer service counter during these hours. Staff can assist with billing questions and payment arrangements.
Contact Customer Service
Reach RPU customer care at 507-280-1500 (Monday–Friday, 8:00 AM–5:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The Service Center is located at 4000 East River Rd NE, Rochester, MN 55906.
Frequently Asked Questions
Can I pay my Rochester Public Utilities bill online without creating an account? RPU Connect requires a one-time registration using your account number from the bill for online payments and AutoPay management.
What payment methods does Rochester Public Utilities accept? The portal and phone accept credit/debit cards and electronic checks (ACH). In-person accepts checks or cards where available.
Are there convenience fees for Rochester Public Utilities payments? No convenience fees apply to official RPU Connect, AutoPay, phone, or in-person payments.
How do I set up AutoPay for my Rochester Public Utilities bill? Enroll through RPU Connect at https://my.rpu.org/ or submit the Paperless Billing & Autopay Enrollment Form. It is free and deducts automatically on the due date.
What are the in-person payment hours? Monday–Friday, 8:00 AM–4:30 PM at the Service Center, 4000 East River Rd NE, Rochester, MN 55906.
What services does Rochester Public Utilities provide? Reliable electric, water, and wastewater services for the City of Rochester, Minnesota.
How do I get help with payment arrangements or billing issues? Call 507-280-1500 during business hours or email [email protected]. Flexible arrangements are available through customer care.
