Rappahannock Electric Cooperative (REC) delivers reliable electric service to more than 170,000 members across 16 counties and cities in Virginia. Monthly bills include energy usage, distribution charges, and any applicable fees with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Payment Choices page at https://www.myrec.coop/paymentchoices.
- Members can also make secure one-time payments directly through the official Guest Pay portal at https://myrec.smarthub.coop/PayNow.html.
Guest Pay / Quick Pay Option
Rappahannock Electric Cooperative offers a convenient Quick Pay (Pay Now As Guest) one-time payment option through its official SmartHub system—no account registration or login required. This guest-style feature is ideal for occasional users or those who prefer to pay manually without setting up recurring access.
To complete a Quick Pay:
- Visit the portal at https://myrec.smarthub.coop/PayNow.html.
- Enter your REC account number and last name or business name.
- Review your current balance.
- Pay the total due or a partial amount using a credit/debit card or electronic check (ACH).
- Submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. No convenience fees apply when using the official Quick Pay system.
Online Account Management with SmartHub
Create a free SmartHub account at https://myrec.smarthub.coop/ for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless billing, receive email or text alerts, report outages, and manage your REC account from any device. The free MyREC SmartHub mobile app (available for iOS and Android) provides the same features for on-the-go management.
Automatic Payments (AutoPay)
Set up recurring AutoPay through your SmartHub account. Payments are deducted automatically from your bank account on the due date each month. This free service eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through SmartHub or customer service.
Pay by Phone
Use the 24/7 secure automated pay-by-phone system by calling 800-552-3904 and following the prompts. Have your account number ready. The system accepts credit/debit cards and guides you through the process. For billing questions or assistance, call member services at 800-552-3904 (residential) or 800-920-9288 (business) during office hours.
Mail Payments
Mail your payment stub with a check or money order (payable to Rappahannock Electric Cooperative) to: Rappahannock Electric Cooperative P.O. Box 34757 Alexandria, VA 22334-0757
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and Kiosk Payments
Visit any REC office in person during lobby hours for payments at the customer service counter or self-service kiosks. Lobbies are open for walk-up visits or appointments Monday–Friday, 8:00 AM–5:00 PM (excluding holidays). Kiosks accept credit/debit cards and electronic checks.
Key office locations include the Blue Ridge Office (137 Kelley Court, Front Royal, VA 22630) and others across the service territory—use the official office locator on the REC website to find the nearest location and confirm current hours. No dedicated after-hours drop boxes are listed.
Contact Customer Service
Reach Rappahannock Electric Cooperative member services at 800-552-3904 (residential) or 800-920-9288 (business) during office hours for billing inquiries, payment arrangements, service starts/stops, or assistance. For outages or emergencies, call 800-552-3904 (24/7). The corporate office is located at 3420 Old Bridge Road, Fredericksburg, VA 22408.
Frequently Asked Questions
Can I pay my Rappahannock Electric bill online without creating an account? Yes. The official Quick Pay (Pay Now As Guest) option at https://myrec.smarthub.coop/PayNow.html allows one-time payments using only your account number and last name—no login required.
What payment methods does Rappahannock Electric accept? Official channels accept credit/debit cards and electronic checks (ACH). Mail and kiosks accept checks or money orders where available.
Are there convenience fees for Rappahannock Electric payments? No convenience fees apply when using official Quick Pay, SmartHub, AutoPay, phone, mail, or kiosk options.
Where do I mail my Rappahannock Electric payment? Rappahannock Electric Cooperative, P.O. Box 34757, Alexandria, VA 22334-0757. Always include your account number on the check.
What are the in-person payment hours and options? Monday–Friday, 8:00 AM–5:00 PM at REC offices with self-service kiosks available. Lobbies are open for walk-up visits or appointments—locate your nearest office on the official website.
How do I set up AutoPay for my Rappahannock Electric bill? Enroll through your SmartHub account. It is free and deducts automatically on the due date.
What services does Rappahannock Electric Cooperative provide? Reliable electric distribution and member-owned cooperative services across 16 counties and cities in Virginia.
How do I report an outage or get help with payment arrangements? Call 800-552-3904 for outages or billing/payment assistance. Flexible arrangements are available through member services.
