Poudre Valley Rural Electric Association (PVREA) provides reliable electric service to members in northern Colorado. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official Payment & Billing page at https://pvrea.coop/for-members/account-management/payment-and-billing/ where you can review every verified method in detail.
- You can also make a quick one-time payment or manage your full account through the secure SmartHub portal at https://pvrea.smarthub.coop/.
One-Time Payment (Quick Pay / Guest Pay)
PVREA offers a convenient Quick Pay option for one-time payments without requiring a full online account. This guest-style feature allows you to settle your current bill or work order securely using your account details.
To complete a one-time payment:
- Go to the official Quick Pay link in the SmartHub portal.
- Enter your account information from your statement.
- Choose credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Account Portal (SmartHub)
Access the full SmartHub portal at https://pvrea.smarthub.coop/. Registered users can view current and past bills, make payments, analyze usage, set up paperless billing, and manage their account 24/7. The portal and free PVREA mobile app are secure and mobile-friendly.
Automatic Payments (Auto Pay)
Enroll in Auto Pay through the SmartHub portal after signing in. This free service automatically deducts your full billed amount from your checking or savings account on the due date each month. You continue to receive your monthly statement. Modify or cancel Auto Pay anytime through the portal. New members can also enroll during the service application process.
Pay by Phone
Pay your bill 24/7 by calling 1-800-432-1012 and selecting Option 2. Have your account number ready. Credit/debit card or e-check payments are accepted with applicable convenience fees displayed before confirmation. For billing assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment with a check or money order payable to PVREA. Include your account number on the check. Send to the updated remittance address (effective May 2026): PO Box 5360 Denver, CO 80217-5360
Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing. Use the exact address on your payment stub.
In-Person Payments & Locations
PVREA Dropbox Secure drop box for check payments. Get directions: https://goo.gl/maps/vo3jDRar6YkarRgi7. Drop boxes are collected regularly and processed the next business day.
Payments can also be made at the PVREA office during business hours (cash, check, or money order accepted). Contact the office for exact hours and any additional authorized payment locations.
Contact Customer Service
For billing inquiries, payment arrangements, portal support, or service questions, call 1-800-432-1012 (select Option 2 for payments). The main office is in the Fort Collins area. For outages or emergencies, use the same number 24/7.
Frequently Asked Questions
Does PVREA offer one-time Quick Pay without full registration? Yes. Quick Pay is available without an online account using your account details.
What payment methods are accepted? Online Quick Pay and portal accept credit/debit cards and e-checks. Phone accepts the same. Mail and drop box accept checks and money orders.
Are convenience fees charged? Yes. Fees apply to credit/debit card transactions and are displayed before confirmation. E-check and certain other options may have lower or no fees.
What is the mailing address? PVREA, PO Box 5360, Denver, CO 80217-5360 (updated effective May 2026). Always include your full account number.
Where is the PVREA Dropbox located? Secure drop box with directions available on the official Payment & Billing page.
How do I enroll in Auto Pay? Sign into the SmartHub portal or complete the Auto Pay form for existing or new members.
What services does PVREA provide? Electric service to members in northern Colorado.
How do I report an outage or emergency? Call 1-800-432-1012 immediately or use the outage map on the website.
