Provo City Utilities provides electric (Provo Power), water, wastewater, stormwater, and trash/recycling services to residents and businesses in Provo, Utah. All utility billing is handled centrally through Provo311 Customer Service, making it simple to manage your accounts in one place.
- To view your bill, make payments, and manage your account online, use the official MyUsage portal at https://myusage.provo.org/app/login.jsp.
- For complete details on all payment options and how to get started with utility services, visit the City Utilities page at https://www.provo.gov/181/City-Utilities.
Online Payments Through MyUsage Portal
The primary way to pay your Provo City utility bill is through the secure MyUsage online portal. Log in or create an account to view current and past bills, make one-time or recurring payments, track usage, and enroll in paperless billing.
The portal supports electronic check and credit/debit card payments. Account creation is recommended for full features and recurring payments, though the system is designed for convenient self-service. Payments are processed securely, and you can set up automatic payments to avoid late fees.
Pay by Phone
Call Provo311 Customer Service at 311 (inside Provo city limits) or (801) 852-6000 (outside city limits) during business hours. Representatives can assist with payments, account questions, starting or stopping service, and payment arrangements. Have your account number ready when you call.
In-Person Payments
Visit Provo311 Customer Service in person at:
Provo City Hall 445 W Center St, Suite 140 (first floor) Provo, UT 84601
This is the central location for all utility billing inquiries and payments. Staff can help with one-time payments, account setup, and service changes. Note that payments and account management are not handled at the Provo Power building (251 W 800 N).
Pay by Mail
Mail your payment with the remittance stub to the address listed on your utility bill. A common mailing address for Provo Power and utility payments is:
Provo Power 445 West Center Street Provo, UT 84601
Always include your account number on the check or money order. Allow extra time for postal delivery to ensure your payment posts before the due date. Do not send cash by mail.
Additional Payment Notes
Provo City utilities are billed together through a single statement in most cases. The MyUsage portal is the recommended method for most customers because it offers 24/7 access, usage tracking, and easy enrollment in automatic payments or paperless billing.
Some older references mention a small convenience fee (around $2.95) for certain one-time online or card payments. Confirm current fees directly in the portal or by calling 311, as they can change.
There are no widely advertised third-party pay stations or retail kiosks for Provo City utilities. All standard payments are handled through the official MyUsage portal, by phone, in person at City Hall, or by mail.
Customer Service Contact Information
Provo311 Customer Service (all utility billing, start/stop service, payments):
- Phone: 311 (inside Provo) or (801) 852-6000 (outside city limits)
- In-person: 445 W Center St, Suite 140, Provo, UT 84601 (first floor of City Hall)
Provo Power (electric-specific inquiries, outages):
- Phone: (801) 852-6852 or outage line (801) 852-6888
- Physical address (no payments or account setup): 251 W 800 N, Provo, UT 84601
Business hours for customer service are typically Monday through Friday during standard city hall hours (confirm current hours when you call or visit, as they may vary).
Frequently Asked Questions
How do I pay my Provo City utility bill online? Use the official MyUsage portal at https://myusage.provo.org/app/login.jsp. Create an account or log in to view your bill and make secure payments with electronic check or credit/debit card. You can also set up automatic payments through the portal.
Can I make a one-time payment without creating an account? The MyUsage portal is designed primarily for registered users. For the easiest experience and to access usage history and recurring options, create a free account. Contact 311 if you need assistance with a one-time payment.
Where can I pay my bill in person? Visit Provo311 Customer Service at Provo City Hall, 445 W Center St, Suite 140 (first floor), Provo, UT 84601. This is the only in-person location for utility payments and account management.
What is the mailing address for Provo utility payments? Mail payments to the address printed on your bill or to Provo Power, 445 West Center Street, Provo, UT 84601. Include your account number on the check.
What phone number do I call for billing questions or payments? Call Provo311 at 311 (inside city limits) or (801) 852-6000. They handle all utility billing, payments, and service requests.
How do I start or stop utility service in Provo? Contact Provo311 Customer Service by phone at 311 or (801) 852-6000, or visit in person at City Hall. All utility accounts (electric, water, trash, etc.) must be set up or transferred in your name.
Does Provo offer automatic or paperless billing? Yes. Enroll in automatic payments and paperless billing through the MyUsage portal at myusage.provo.org for convenience and potential savings on paper statements.
Where is Provo Power located, and can I pay there? Provo Power’s operational address is 251 W 800 N, Provo, UT 84601. However, utility billing and payments are not handled at this location. All billing is managed through Provo311 at City Hall.
