Progress Energy merged with Duke Energy in 2012, so all former Progress Energy customers in Florida and the Carolinas now manage and pay their bills through Duke Energy’s unified systems. Paying on time avoids late fees, service interruptions, and credit issues. Duke Energy offers fast, secure options including a convenient guest payment for one-time bills without an account, full My Account portal access, a mobile app, 24/7 automated phone payments, in-person locations across service areas, and traditional mail.
- You can pay quickly as a guest at https://www.duke-energy.com/pay-as-guest.
- For full account management, usage tracking, AutoPay, and paperless billing, use the secure My Account portal at https://www.duke-energy.com/home/billing/pay-bill.
Pay as a Guest – Quick One-Time Payment
Duke Energy provides a simple guest payment option that requires no username, password, or full account registration. This is perfect for one-time payments or when you need to act fast.
How to pay as a guest:
- Go to https://www.duke-energy.com/pay-as-guest
- Choose to find your account by account number or service address
- Enter the details from your most recent bill
- Review your balance and complete payment with a credit/debit card or bank account (e-check)
Payments process securely with immediate confirmation. This method works well for customers who prefer not to create a recurring login.
Pay Online with Full My Account Access
Register or log in at the My Account portal for complete control. Once inside you can view current and past bills, detailed usage history, make one-time or scheduled payments, enroll in AutoPay, switch to paperless billing, set reminders, and manage multiple accounts.
Registration: Use your Duke Energy account number and personal information from your bill. The portal and free Duke Energy mobile app (available on the App Store and Google Play) give you 24/7 access on any device. The app supports bill pay, outage reporting, and usage tracking with Touch ID or Face ID.
Pay Duke Energy Bill by Phone (Automated System)
Duke Energy offers a reliable 24/7 automated phone payment system.
Phone number: 800-777-9898
Have your account number and payment method (credit/debit card or bank account) ready. Follow the automated prompts to complete your transaction. This option requires no internet access and works well for last-minute payments or outside normal business hours. Live representatives are available during business hours for more complex needs or payment arrangements.
Note: Regional variations may apply. Florida customers can also use 800-228-8485 for certain services; Carolinas customers may use numbers like 800-419-6356 for Duke Energy Progress. Select your state on the Duke Energy website for the most accurate local number.
Pay In Person at Preferred Payment Locations
Duke Energy partners with thousands of preferred payment locations (retail stores, banks, and agents) across its service territories. Many accept cash, and payments often post the same day when you provide your account number.
How to find a location:
- Visit the official payment locations tool at https://www.duke-energy.com/home/billing/payment-locations
- Enter your address or ZIP code to see nearby options
Accepted methods vary by location but commonly include cash, check, money order, or debit/credit card. Some locations charge a small convenience fee paid directly to the agent (not retained by Duke Energy). Always confirm the specific location accepts Duke Energy payments and current hours before visiting. No single nationwide retail chain is promoted; use the locator for the most accurate list.
Pay by Mail
Mail your check or money order (payable to Duke Energy) along with the payment stub or your account number clearly written on the check.
Mailing address: Duke Energy P.O. Box 1094 Charlotte, NC 28201-1094
Allow 7–10 business days for delivery and processing. Use the exact address printed on your current statement whenever possible for fastest crediting. Include your full account number to ensure proper posting.
AutoPay and Budget Billing Options
Enroll in free AutoPay through the My Account portal or mobile app. Your chosen bank account is automatically drafted on the due date, helping prevent late fees and missed payments. You can view, modify, or cancel enrollment anytime.
Duke Energy also offers Budget Billing (levelized billing), which spreads your annual costs into more predictable monthly payments. Enroll through My Account or by contacting customer service. Additional options like Pick Your Due Date and Prepaid Advantage are available in many areas. These features provide excellent peace of mind for consistent budgeting.
Important Billing Notes
Bills are typically due 14–21 days after issuance, depending on your billing cycle and location. Late payments may incur fees and affect service. Duke Energy offers payment arrangements, extensions, and assistance programs (such as Share the Light or local energy assistance) for eligible customers facing financial hardship. Contact customer service promptly if you anticipate difficulty paying.
Scam Warning: Duke Energy will never request payment via gift cards, wire transfers, or unusual third-party accounts. Official communications come through verified channels only. Always use the official website or phone numbers listed here.
Customer Service and Contact Information
Automated Payments & General Support: 800-777-9898 (available 24/7) Live Customer Service: Available during business hours (typically Monday–Friday, 8:00 a.m. – 5:00 p.m. or extended hours depending on region) My Account Portal: https://www.duke-energy.com/home/billing/pay-bill Payment Locations Locator: https://www.duke-energy.com/home/billing/payment-locations
Have your account number and recent bill ready when contacting support for faster assistance. Regional phone variations exist—select your state on the Duke Energy website for precise local details (Florida: often 800-228-8485; Carolinas/Progress: often 800-419-6356 or similar).
FAQs
How do I pay my Duke Energy (former Progress Energy) bill as a guest without an account? Use the official guest payment page at https://www.duke-energy.com/pay-as-guest. Enter your account number or service address to make a quick one-time payment.
What phone number do I call to pay my Duke Energy bill? Call 800-777-9898 anytime for the automated system. Have your account number and payment method ready.
Where can I pay my Duke Energy bill in person? Use the payment locations tool at https://www.duke-energy.com/home/billing/payment-locations to find nearby preferred agents. Many accept cash or card.
What is the mailing address for Duke Energy payments? Send checks or money orders to Duke Energy, P.O. Box 1094, Charlotte, NC 28201-1094. Include your account number.
Can I set up automatic payments for my Duke Energy bill? Yes. Log into the My Account portal or mobile app and enroll in free AutoPay from your bank account.
Does Duke Energy charge fees for online or phone payments? Official methods through My Account and AutoPay generally have no extra convenience fees from Duke Energy (standard processor fees may apply for certain card transactions). Many in-person locations charge small fees paid to the agent.
How do I find my Duke Energy account number? It appears on your monthly bill statement and in the My Account portal or app after login.
What should I do if I cannot pay my Duke Energy bill on time? Log into My Account or call 800-777-9898 to request a payment arrangement or extension. Assistance programs are available for eligible customers.
Does Duke Energy offer a mobile app for payments? Yes. Download the free Duke Energy app from the App Store or Google Play to view bills, make payments, and manage your account on the go.
How do I set up paperless billing? Enroll through the My Account portal or app to receive email or text notifications instead of paper bills.
Are there different options for former Progress Energy Florida vs. Carolinas customers? The payment portal and most options are unified under Duke Energy. Select your state on the website for any region-specific phone numbers or programs.