Poplar Grove Utility District provides clean water from the Memphis Sand Aquifer and affordable natural gas service to residents and businesses in Tipton County, Tennessee, including the Atoka area. Paying your bill promptly avoids late fees and helps maintain reliable utility service. The district offers convenient options through its secure online portal, automated phone payments, in-person service at the district office, and traditional mail with an updated post office box.
- You can pay your bill quickly online or by phone using the official resources at the Pay Bill page: https://poplargroveutilitydistrict.com/pay-bill/.
- For the most current office hours, addresses, and contact details, visit the Contact Us page at https://poplargroveutilitydistrict.com/contact-us/.
Pay Online Through the Secure Portal
The primary digital method is the district’s secure online portal. Customers can view current and past bills, make one-time payments, and manage their accounts after registering with their account number.
How to pay online:
- Go to the official portal at https://poplargrove.utilitydistrict.com/
- Register or log in using your account number (found on your bill)
- Review your balance and complete payment with accepted methods (typically credit/debit card or e-check)
The portal is available 24/7 and provides secure processing with instant confirmation. This option is ideal for customers who want to track usage history and manage payments conveniently from any device.
Pay Poplar Grove Utility District Bill by Phone
For fast payments without internet access, use the dedicated automated phone system.
Phone number: 1-844-678-4542
Have your account number ready. Follow the voice prompts to complete your payment with a credit/debit card or electronic check. This line is available for payments and works well for one-time or last-minute settlements. For questions during business hours, call the main office line.
Pay In Person at the District Office
Poplar Grove Utility District Office Address: 14560 Highway 51 South, Atoka, TN 38004
Hours: Monday through Friday, 8:15 a.m. – 4:30 p.m. (New customer sign-up until 4:15 p.m.)
Staff can assist with payments, account questions, and new service sign-ups during open hours. Accepted methods typically include check, money order, or other standard forms—confirm current options when visiting. No widespread retail partner network or public kiosks are promoted for payments.
Pay by Mail (Updated Address)
Mail your check or money order (payable to Poplar Grove Utility District) along with the payment stub or your account number clearly written on the check.
Mailing address (effective March 1, 2026): Poplar Grove Utility District P.O. Box 179 Brighton, TN 38011
Allow 7–10 business days for delivery and processing. Use this updated address for all payments and correspondence to ensure accurate and timely crediting.
Important Billing Information
Bills have specific due dates (examples include Friday, August 22, 2025, and Wednesday, June 24, 2026—always check your statement). Late payments may incur fees. Contact the office promptly if you anticipate difficulty paying. Keep your account number readily available for all transactions. The district emphasizes reliable service and meets all EPA health standards for water quality.
Customer Service and Contact Information
Main Office Phone: (901) 837-0181 Fax: (901) 837-0185 Emergency Line: (901) 837-0182
Physical Address: 14560 Highway 51 South, Atoka, TN 38004 Mailing Address: P.O. Box 179, Brighton, TN 38011 (updated)
Office Hours: Monday–Friday, 8:15 a.m. – 4:30 p.m. (new customer sign-up until 4:15 p.m.)
Have your account number and recent bill ready when contacting support for faster assistance. Outage or emergency reporting uses the main or emergency lines.
FAQs
How do I pay my Poplar Grove Utility District bill online? Use the secure portal at https://poplargrove.utilitydistrict.com/. Register with your account number to view bills and make payments.
What phone number do I call to pay my Poplar Grove utility bill? Call 1-844-678-4542 for the automated payment system. Have your account number ready.
Where can I pay my Poplar Grove Utility District bill in person? Visit the district office at 14560 Highway 51 South, Atoka, TN 38004 during Monday–Friday business hours (8:15 a.m.–4:30 p.m.).
What is the updated mailing address for payments? Send checks or money orders to Poplar Grove Utility District, P.O. Box 179, Brighton, TN 38011 (effective March 1, 2026).
Can I set up automatic payments? Contact the office at (901) 837-0181 or check the online portal for current auto-pay or bank draft options.
Does Poplar Grove Utility District offer online account access? Yes. Register at the portal https://poplargrove.utilitydistrict.com/ to view bills, payment history, and make payments.
What should I do if I cannot pay on time? Call (901) 837-0181 during business hours immediately to discuss options and avoid late fees or service issues.
How do I find my Poplar Grove Utility District account number? It appears on your monthly bill statement.
