Pay your Phenix City Utilities bill (Water, Sewer & Garbage) quickly and securely using the official Paymentus portal or self-service system. Make one-time payments as a guest or view your full account details.
- Pay Phenix City Utilities Bill Online – Quick Pay (Enter Customer # and Account # separated by a dash – no full login needed)
- View Bill & Full Account Login – Self Service Portal (Register or log in to view bills, history, and manage your account)
How to Pay Your Phenix City Utilities Bill
Phenix City Utilities provides water, sanitary sewer, and garbage services to residents and businesses in Phenix City, Alabama. Payments can be made online, by phone, by mail, or in person at the Utilities office or drive-thru.
Login to Pay or Guest Pay
The quick online pay option allows one-time payments without full registration (guest-style).
Enter your Customer # and Account # (separated by a dash, e.g., 1234-123456) as shown on your bill.
For viewing digital bills, payment history, and full account management, use the Self-Service Portal where you can register or log in.
Note: Online payments incur a convenience fee charged by the third-party processor.
Pay by Phone (24/7 Automated)
Call 334-448-2880 and select Option 1 for automated payments.
Available 24/7 using credit/debit card or eCheck. A convenience fee applies.
For customer service and billing questions, use the same number during business hours.
Payment Address (Mail)
Mail checks or money orders to the remittance address printed on your monthly statement. Include your account number for faster processing.
In-Person or Pay in Store
Utilities Office & Drive-Thru:
Payments accepted Monday–Friday, 8:00 a.m. – 5:00 p.m. at:
1119 Broad Street
Phenix City, AL 36867
Drive-thru window is available behind the Municipal Building on 12th Street.
No widespread retail “pay in store” partners are currently offered.
Mobile App & Payment Assistant
The online portals are mobile-responsive, allowing you to pay and view your account from your smartphone or tablet. No dedicated mobile app is available.
You can request payment arrangements by contacting customer service if needed.
Fees and Late Payments
- Convenience fee for online and phone payments: $2.15 (credit/debit card or eCheck).
- Late fee: 10% of the charges for each service if not paid within 21 days after the due date.
- Disconnection for non-payment may occur after the 26th day (varies). A $75 disconnect fee and $100 unauthorized reconnection fee may apply.
- Returned payment fee: $30.
- Contact the Utilities office promptly for payment arrangements or financial assistance options.
Contact Phenix City Utilities
- Customer Service / Billing: 334-448-2880
- Utilities Director: John Spraggins
- Physical Address: 1119 Broad Street, Phenix City, AL 36867
- Office / Drive-Thru Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.
- Official Website: phenixcityal.gov/utilities
Frequently Asked Questions
How do I pay my Phenix City Utilities bill online?
Use the quick pay link at ipn.paymentus.com/rotp/CYCL and enter your Customer # and Account # separated by a dash. Or log into the self-service portal to view and pay your bill.
Can I make a guest payment for my Phenix City Utilities bill?
Yes. The quick online pay option allows one-time payments without full account registration. A $2.15 convenience fee applies.
What is the phone number to pay my Phenix City bill by phone?
Call 334-448-2880 and select Option 1 for 24/7 automated payments (credit/debit card or eCheck). A convenience fee applies.
Where do I mail my Phenix City Utilities payment?
Use the remittance address provided on your monthly statement. Include your account number.
How do I avoid late fees on my Phenix City Utilities bill?
Pay within 21 days of the due date using online, phone, mail, or in-person options. Contact customer service early for payment arrangements if needed.
Is there a mobile app for Phenix City Utilities bill pay?
No dedicated app is available. Use the mobile-friendly Paymentus quick pay or self-service portal on your phone’s browser.
What happens if my Phenix City Utilities payment is late?
A 10% late fee is added after 21 days. Service may be disconnected after the 26th day, with additional reconnection fees.
Where can I pay my Phenix City Utilities bill in person?
Visit the Utilities office or drive-thru at 1119 Broad Street (or behind the Municipal Building on 12th Street) Monday–Friday, 8:00 a.m.–5:00 p.m.
Information updated as of April 2026 from official Phenix City, Alabama sources. Always verify the latest details directly on phenixcityal.gov/utilities/bill-pay, as fees, processing times, and policies may change.
