Peabody Municipal Light Plant (PMLP) delivers reliable electric service to residents and businesses in Peabody, Massachusetts. Paying your bill on time helps avoid late fees, service interruptions, and supports the utility’s prompt payment discount of 20% when paid within 15 days of the bill date. PMLP offers multiple convenient and secure payment options, including a Quick Pay feature for one-time payments without full registration, full online account management, phone payments, in-person service at the main office and City Hall, several after-hours drop box locations, and traditional mail.
- To pay your bill quickly as a guest or manage your full account with usage history and autopay, visit the official PMLP Customer Portal at https://upnportal.pmlp.com/Onlineportal.
- For complete and up-to-date details on every payment method, visit the official Ways to Pay page at https://www.pmlp.com/240/Ways-to-Pay.
Quick Pay – One-Time Payment Without Full Login
PMLP provides a convenient Quick Pay option that allows you to make a secure one-time payment without creating or logging into a full online account. This guest-style feature is ideal when you need to pay immediately.
How to use Quick Pay:
- Go to the PMLP Customer Portal at https://upnportal.pmlp.com/Onlineportal
- Select the Quick Pay option (clearly marked on the portal homepage)
- Enter your customer account number and the telephone number associated with your account
- Review your current balance and enter the payment amount
- Complete the transaction with a credit/debit card (Visa, Mastercard, or Discover) or e-check
Credit card payments are limited to a maximum of $2,100 per transaction. E-check payments are limited to a maximum of $9,999.99. You will receive immediate confirmation. This option requires no ongoing registration and works well for one-time or occasional payments.
Pay Online with Full Account Access
For complete account management, register or log in at the PMLP Customer Portal. Once inside you can view current and past bills, track usage history, make one-time or scheduled payments, enroll in autopay, set up e-bills (paperless), and manage payment methods.
New user registration:
- Use your customer account number (from your bill) and the telephone number on file
- Select “New User” and follow the prompts to create a secure profile
The portal and the free PMLP mobile app (available on iOS and Android) provide 24/7 access. Payments process securely with confirmation. Note that convenience fees apply for portal payments (see Important Billing Notes below).
Pay Peabody Municipal Light Plant Bill by Phone
Call customer service during business hours to make a payment by credit or debit card.
Phone number: 978-531-5975 Business hours: Monday–Friday, 8:30 a.m. – 4:30 p.m. (for payments and account assistance) 24/7 line: The same number handles outages and emergencies around the clock
Have your account number ready. Representatives can process payments and assist with billing questions. This option is convenient when you prefer speaking with staff or need help outside online channels.
Pay In Person at Office or City Hall
PMLP Business Office Address: 201 Warren Street Extension, Peabody, MA 01960 Hours: Monday–Friday, 8:30 a.m. – 4:30 p.m.
Accepted methods: cash, check, Visa, Mastercard, or Discover. Staff can assist with account questions during your visit.
City Hall – City Collector’s Office (additional in-person option) Address: 24 Lowell Street, Room 4, Peabody, MA 01960 Hours: Monday–Wednesday 8:30 a.m.–4:00 p.m.; Thursday 8:30 a.m.–7:00 p.m.; Friday 8:30 a.m.–12:30 p.m.
After-Hours Drop Boxes (Checks Only)
Several secure drop box locations accept check payments outside business hours:
- PMLP Drop Box: 201 Warren Street Extension (gate open 7:00 a.m. – 11:00 p.m. daily)
- City Hall Mail Slot: Chestnut Street entrance (24 hours)
- Peabody Institute Library: 82 Main Street (during library hours)
- South Branch Public Library: 78 Lynn Street (24 hours)
- West Branch Library: 603 Lowell Street (24 hours)
- Peter Torigian Community Life Center: 79 Central Street (during center hours)
Payments placed in drop boxes are typically processed the next business day.
Pay by Mail
Mail your check (payable to Peabody Municipal Light Plant) along with the remittance stub to:
Peabody Municipal Light Plant P.O. Box 3199 Peabody, MA 01960
Include your account number on the check. Allow 7–10 business days for delivery and processing. Use the exact address on your current statement whenever possible for fastest crediting.
Automatic Payments (EFT / Auto Pay)
Enroll in automatic payments through the Customer Portal or by completing the Electronic Fund Transfer (EFT) form and mailing it with a voided check to 201 Warren Street Extension, Peabody, MA 01960. Your bank account will be drafted automatically on the due date. You can manage or cancel autopay anytime through the portal. This option helps prevent missed payments and late fees.
Important Billing Notes
Convenience fees apply to payments made through the online portal:
- E-Check: $1.00 flat fee
- Credit Card: Tiered flat fee from $3.95 (up to $300) to $27.65 ($1,800–$2,100)
A $30 returned payment fee may apply. Bills include a prompt payment discount of 20% if paid within 15 days of the bill date. Late payments may affect service. Contact PMLP promptly if you anticipate difficulty paying. Keep your account number readily available for all transactions.
Customer Service and Contact Information
Customer Service & Payments: 978-531-5975 (business hours M–F 8:30 a.m.–4:30 p.m.; 24/7 for outages/emergencies) Physical Address: 201 Warren Street Extension, Peabody, MA 01960 Mailing Address for Payments: P.O. Box 3199, Peabody, MA 01960
Have your account number and recent bill ready when contacting support.
FAQs
How do I pay my Peabody Municipal Light Plant bill without creating an account? Use the Quick Pay feature on the Customer Portal at https://upnportal.pmlp.com/Onlineportal. Enter your account number and phone number on file—no full login required.
What phone number do I call to pay my PMLP bill? Call 978-531-5975 during business hours (Monday–Friday, 8:30 a.m.–4:30 p.m.) for credit or debit card payments.
Where can I pay my PMLP bill in person? Visit the PMLP office at 201 Warren Street Extension (M–F 8:30 a.m.–4:30 p.m.) or the City Hall Collector’s Office at 24 Lowell Street, Room 4 (with extended Thursday hours).
Is there an after-hours drop box for payments? Yes. Multiple locations accept checks 24/7 or during extended hours, including the PMLP drop box and several libraries and City Hall.
What is the mailing address for PMLP payments? Send checks to P.O. Box 3199, Peabody, MA 01960. Include the remittance stub or your account number.
How do I set up automatic payments? Enroll through the Customer Portal or mail the EFT form with a voided check to the office address.
Does PMLP charge convenience fees for online payments? Yes. E-check has a $1 fee; credit cards have tiered flat fees ranging from $3.95 to $27.65 depending on the amount.
How do I find my PMLP account number? It appears on your monthly bill statement and in the online portal after login.