The City of Chicago Department of Finance (DOF) manages all utility billing, including water and sewer services, for Chicago residents and businesses.
The City strongly encourages customers to use the secure online portal for fast, convenient bill management, and to take advantage of available financial assistance programs.
https://www.chicago.gov/city/en/depts/fin/provdrs/utility_billing/svcs/utility-bill.html
| Official Link | Description |
| City of Chicago Water Utility Billing Portal | The main portal for E-Billing (paperless), registering an account, making one-time payments, and setting up AutoPay for water and sewer bills. |
| City of Chicago Utility Billing Relief (UBR) Program | Official information and application link for the program that offers reduced rates and debt relief for qualified low-income customers. |
I. Payment Methods and Fees
The City of Chicago offers multiple ways to pay your water bill, with varying convenience fees.
1. Online Payment (E-Bill Portal)
The most recommended method, managed through the City’s Department of Finance.
| Payment Method | Convenience Fee | Details |
| eCheck (ACH) | FREE (No fee) | Debit from your checking or savings account (routing and account numbers required). |
| Credit/Debit Card | 2.50% of the payment amount | Visa, MasterCard, Discover, and American Express are accepted. The fee covers the bank processing cost. |
| AutoPay | Free (via eCheck) or 2.50% (via Card) | Set up automatic recurring payments using your registered E-Bill account. |
2. Payment By Phone
You can pay your bill using the automated system or speaking with a representative.
- Phone Number: 312-744-4426
- Hours: Available 24/7.
- Fee: The 2.50% credit/debit card convenience fee also applies to payments made over the phone.
3. In-Person and Mail Payment
These methods are generally free of electronic transaction fees.
- Walk-in Payment Center: Payments can be made at City Hall, 121 N LaSalle St, Room 107, Chicago, IL 60602.
- Authorized Payment Locations: Pay at designated currency exchanges and financial institutions (check the official website for a current list of authorized locations). Fees may be charged by the third-party location.
- Mail: Send a check or money order along with the payment stub to the address printed on your bill.
II. Frequently Asked Questions (FAQs)
These questions and answers address common customer concerns and are structured for search visibility.
Q: What is the Utility Billing Relief (UBR) program?
- A: The UBR program is designed to help low-income Chicago residents manage their water and sewer costs.
- Benefits: Qualifying participants receive a reduced rate on their water bill and may be eligible for debt forgiveness of past-due balances.
Q: Does the City of Chicago shut off water service for non-payment?
- A: NO. The City of Chicago has a policy against shutting off water service to residential homes due to unpaid bills.
- Lien Placement: Instead of shutting off service, the City may place a water lien on the property for outstanding balances, which can complicate the sale or transfer of the property until the debt is paid.
Q: How can I view my current bill or account balance?
- A: The easiest way is to register for an E-Bill account on the official portal (chicago.gov/utilitybill).
- Once registered, you can immediately view your current balance, review your billing history, and access usage data.
Q: How often will I receive a water bill from the City of Chicago?
- A: The City of Chicago typically bills residential customers bi-monthly (every two months). However, customers with a functioning water meter are billed monthly. Commercial accounts may also be billed monthly.
Q: Who should I call for help with my water bill or account?
- A: For billing inquiries, payment questions, or assistance with the UBR application, you should contact the Department of Finance directly:
- General Inquiries: Call 312-744-4426.
- Email: Use the contact form provided on the official City of Chicago DOF website.
