The City of Bloomington, Illinois provides water, sewer, stormwater, solid waste, and related utility services through its Finance Department’s Hub Utility Billing. Monthly bills combine these charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options and instructions, visit the official Hub Utility Billing page at https://www.bloomingtonil.gov/departments/finance/hub-utility-billing where you can review every verified method in detail.
- You can also pay securely through the official online portal at https://cityofbloomingtonil.municipalonlinepayments.com/ to search your bill and complete transactions directly.
One-Time Payment Option
Bloomington IL utilities support one-time payments through the official Municipal Online Payments portal. This quick-pay feature allows you to settle your current bill using your account and customer number—no full recurring profile is required.
To complete a one-time payment:
- Go to the official payment portal.
- Search your bill by entering your account number and customer number.
- Select credit/debit card or e-check.
- Review the total (including any convenience fee) and submit.
Payments process promptly with confirmation provided. This option is ideal for occasional users or those preferring manual payments.
Online Account Portal
Access the full online system at https://cityofbloomingtonil.municipalonlinepayments.com/. Registered users can view current and past bills, make payments, enroll in paperless billing, and manage their utility account 24/7. The portal is secure and mobile-friendly.
Automatic Payments (AutoPay)
Enroll in AutoPay through the portal after receiving your first bill. This free service automatically deducts your full billed amount from your bank account or credit card on the due date each month. You receive an advance statement for review. Modify or cancel AutoPay anytime through the portal or by calling the Hub.
Pay by Phone
Pay your bill 24/7 using the secure automated system by calling 855-745-1011. Have your account number ready and choose credit/debit card or bank account. Spanish-speaking options are available. For billing assistance, call the Hub during business hours.
Mail Payments
Mail your payment with a check or money order payable to City of Bloomington. Include the statement stub and your account number. Send to: City of Bloomington P.O. Box 14496 St. Louis, MO 63178
Mail payments incur no convenience fees but allow 5–7 business days for delivery and posting.
In-Person Payments & Locations
Pay in person or use the drop box at The Hub (City Services Hub) located on the first floor of the Government Center: 115 E. Washington Street, Suite 103 Bloomington, IL 61701
- Office hours: 8:00 AM – 4:30 PM, Monday – Friday (closed on municipal holidays)
- Payment methods: Cash, check, credit/debit card
- 24-hour drive-up drop box: Southeast corner of Washington Street and East Street
Payments dropped in the box are processed the next business day.
Contact Customer Service
For billing inquiries, payment arrangements, move-in/out assistance, or portal support, contact the Hub Utility Billing team at 309-434-2426 (Option 3) during business hours. The Hub is located at 115 E. Washington Street, Suite 103, Bloomington, IL 61701. For utility service emergencies, use the same number.
Frequently Asked Questions
Does the City of Bloomington offer one-time payments without full registration? Yes. You can pay using your account and customer numbers in the official online portal without creating a recurring profile.
What payment methods are accepted for Bloomington IL water bills? Online and phone accept credit/debit cards and e-checks. In-person and drop box accept cash, checks, and cards. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Fees apply for credit/debit card transactions and are shown before confirmation. Exact amounts vary by method; e-check fees are typically lower.
What is the mailing address? City of Bloomington, P.O. Box 14496, St. Louis, MO 63178. Always include your statement stub and account number.
Where is the in-person payment location? The Hub at 115 E. Washington Street, Suite 103, Bloomington, IL 61701 (8:00 AM – 4:30 PM, Monday–Friday) with a 24-hour drive-up drop box at the southeast corner of Washington and East Streets.
How do I enroll in AutoPay? Log into the portal or call 309-434-2426 (Option 3). Automatic deductions occur on the due date at no extra charge.
What services are included on my Bloomington IL utility bill? Water, sewer, stormwater, solid waste, utility taxes, and Bloomington-Normal Water Reclamation District fees.
How do I report a utility emergency? Call 309-434-2426 during business hours or use the after-hours options provided on your bill for service issues.
