Anne Arundel County, Maryland provides water and sewer services to residents across the county. Paying your utility bill is straightforward through the secure online portal, automated phone system, mail, or in-person at designated cashier locations.
- The primary resource for all current utility billing and payment options is the Utility Billing Information page at https://www.aacounty.org/finance/bills-payments/utility-billing-information. This page includes direct access to the online payment portal and detailed instructions.
- For complete payment and assistance resources, visit the Bills & Payments section at https://www.aacounty.org/finance/bills-payments.
Pay Online (One-Time Guest Payment & Full Account Access)
Anne Arundel County offers a secure online utility billing portal that supports both one-time guest payments and full account management.
One-time guest payment (no full account required): Use the portal for quick payments with credit/debit cards or eCheck. This feature allows immediate payment without signing up for recurring services.
Full account features: Create a profile to view bills, set up recurring or automatic payments, manage multiple accounts, and access payment history.
How to pay online:
- Visit the utility billing portal at https://aacounty.munisselfservice.com/citizens/UtilityBilling/Default.aspx.
- For a quick one-time payment, use the guest or pay-now option and enter your utility account number.
- Select your payment method and complete the transaction.
Payments are processed through a third-party provider and are subject to convenience fees. Allow up to 48 hours for payments to reflect on your account. Schedule future payments or enroll in autopay for ongoing convenience.
Pay by Phone
Make secure payments using the County’s automated phone system.
Automated Payment Phone Number: 1-833-277-8723 (available for payments)
How to pay by phone:
- Have your utility account number or real estate tax parcel number ready.
- Follow the automated prompts to enter payment information.
- Select your preferred method (eCheck, debit, or credit card).
Payments are subject to convenience fees. Allow up to 48 hours for the payment to reflect on your account. This option is convenient for quick resolutions without internet access.
Pay In Person or Use Drop Boxes
You can pay your water/sewer bill in person or drop it off at County cashier locations.
Cashier Office Locations:
- Arundel Center: 44 Calvert Street, Annapolis, MD 21401, (410) 222-7000
- Arundel Center North: 101 North Crain Highway, 1st Floor, Glen Burnie, MD 21061, (410) 222-1144
- Heritage Complex – Building 2664: 2664 Riva Road, Annapolis, MD 21401
Hours: 8:00 a.m. – 4:30 p.m., Monday through Friday (closed weekends and holidays).
Drop Boxes: Yellow drop-off boxes are available 24/7 outside cashier locations for check or money order payments (no cash). Payments are processed within 1-2 business days.
Additional In-Person Option: Walk-in payments are also accepted at participating Walmart locations (convenience fees apply).
Staff at cashier locations can assist with payments and basic account questions.
Pay by Mail
Mail your payment with the bill payment stub and a check or money order (payable to Anne Arundel County). Do not send cash.
Mailing Address: OFFICE OF FINANCE ANNE ARUNDEL COUNTY GOVERNMENT P.O. Box 17003 Baltimore, MD 21297-1003
Overnight Delivery Address: ANNE ARUNDEL OFFICE OF FINANCE MS 1103 44 Calvert Street, Room 110 Annapolis, MD 21401
Allow extra time for mail delivery and processing. Include your account number to ensure proper crediting.
Automatic and Recurring Payments (Autopay)
Enroll in Autopay through the online portal for recurring payments from your bank account or credit/debit card. This helps avoid late fees and simplifies bill management. You can set up payments for the fixed amount or the full amount due. Cancel or modify anytime via your account (up to 5 days before the due date).
Bill Payment Assistance
If you are having trouble paying your water/sewer bill, Anne Arundel County offers options for assistance.
Contact Customer Service at (410) 222-1144 (Monday–Friday, 8:00 a.m. – 4:30 p.m.) or email [email protected] to discuss:
- Flexible payment plans
- Extensions or other relief options
External Assistance Resources:
- Anne Arundel County Department of Social Services: Temporary assistance for utility cut-offs (Annapolis: 410-269-4745; Glen Burnie: 410-421-8410).
- 211 Maryland: Dial 211 or text 898-211 for local resources (24/7).
- Other organizations: Salvation Army, St. Vincent de Paul, Community Action Agency, and local assistance networks (details available via customer service or the County website).
The County is committed to helping eligible customers avoid service interruptions.
Contact Anne Arundel County Utility Billing
Customer Service Phone: (410) 222-1144 (Monday–Friday, 8:00 a.m. – 4:30 p.m.) Payment Phone: 1-833-277-8723 Email: [email protected] Main Cashier Locations: Arundel Center (Annapolis), Arundel Center North (Glen Burnie), Heritage Complex (Annapolis) Mailing Address for Payments: P.O. Box 17003, Baltimore, MD 21297-1003
For the fastest assistance, have your utility account number ready. The County serves residents across Anne Arundel County—contact the office for location-specific service information if needed.
Frequently Asked Questions
How do I make a one-time payment for my Anne Arundel County water bill online?
Use the guest or one-time payment feature in the utility billing portal at https://aacounty.munisselfservice.com/citizens/UtilityBilling/Default.aspx. Enter your account number and pay with a card or eCheck—no full login required.
What phone number can I use to pay my water/sewer bill?
Call the automated system at 1-833-277-8723. Have your account number ready and follow the prompts for eCheck or card payment.
Where can I pay my Anne Arundel County water bill in person?
Visit any County cashier location: Arundel Center (44 Calvert Street, Annapolis), Arundel Center North (101 North Crain Highway, Glen Burnie), or Heritage Complex (2664 Riva Road, Annapolis). Hours are 8:00 a.m.–4:30 p.m., Monday–Friday. Drop boxes are available 24/7.
Can I pay my water bill by mail?
Yes. Mail your check or money order with the stub to P.O. Box 17003, Baltimore, MD 21297-1003 (or the overnight address at 44 Calvert Street, Annapolis).
Does Anne Arundel County offer payment assistance or plans?
Yes. Contact (410) 222-1144 to discuss flexible payment plans or other relief options. External resources like 211 Maryland and local assistance networks are also available.
How long does it take for online or phone payments to post?
Allow up to 48 hours for payments to reflect on your account. Plan ahead to avoid any service issues.
