Pepco, an Exelon Company, delivers safe and reliable electricity to more than 900,000 homes and businesses in Washington, D.C., and parts of Maryland. Timely payment of your Pepco bill keeps your service connected, avoids late fees or disconnection, and supports ongoing grid reliability and infrastructure improvements. The company’s secure online platform makes it easy to pay your bill 24/7 using a credit card, debit card, or bank account from any device.
- Customers can pay immediately as a guest or manage their full account through the official Pepco payment portal at https://www.pepco.com/my-account/my-dashboard/pay-my-bill.
- For one-time credit card payments without registration, go directly to the guest pay option at https://secure.pepco.com/MyAccount/MyBillUsage/PayMyBill/Pages/PayBillOnline.aspx.
Guest / One-Time Payment Options
Pepco offers a fast Pay as a Guest feature for customers who want to make a one-time credit card payment without creating or logging into a full account. Visit the official guest pay page, enter your 10-digit account number (found on your bill), and complete the secure transaction using Visa, MasterCard, American Express, or Discover. Payments are processed instantly and credited to your account the same day. A convenience fee applies to credit and debit card transactions; bank account (e-check) payments may have lower or no fees depending on the method chosen.
My Account Portal & Mobile App
Registered users gain full access through the My Account portal and the free Pepco mobile app (available for iOS and Android). Log in to view bills, track usage, set up autopay, enroll in paperless billing, and make recurring payments. The platform supports multiple accounts and partial payments when needed.
How to Register or Log In
- Locate your 10-digit Pepco account number on your monthly bill.
- Visit https://www.pepco.com/my-account and click “Log In” or “Register.”
- Enter your account number, last name (or business name), and email address.
- Verify your identity and create a secure password.
Once inside, navigate to the Billing & Payments section to pay with credit card, debit card, or bank account.
Automatic Payment (Auto Pay)
Enroll in free Auto Pay to have your bill automatically drafted from your checking/savings account or credit card on the due date. Set it up through My Account or by calling customer service. You will still receive a monthly statement showing the scheduled payment. Auto Pay helps prevent late fees and ensures uninterrupted service.
Pay by Mail
Mail your check or money order (payable to Pepco) to: Pepco P.O. Box 13608 Philadelphia, PA 19101-3608
Include the remittance stub from your bill for faster processing. Allow 5–7 business days for the payment to post. Do not send cash by mail.
In-Person Payments at Authorized Locations
Pepco does not maintain company-owned payment offices for walk-in service. Instead, customers can pay at numerous authorized third-party payment locations throughout the service territory. Visit the official Find a Payment Location page, enter your zip code, and view nearby options. Most locations accept cash, checks, or cards, but service fees typically apply. 24/7 drop boxes may also be available at select sites—confirm hours and fees before visiting.
Contact Pepco Customer Service
For billing questions, payment assistance, or account support:
- Customer Service Center: (202) 833-7500 (Monday–Friday, 8:30 a.m.–5:15 p.m.)
- 24/7 Outage & Emergency Reporting: 1-877-737-2662 (or 877-PEPCO-62)
- Corporate Headquarters: 701 9th Street NW, Washington, DC 20001
Have your account number ready when calling. Spanish-language support is available. For payment arrangements or extended due dates, contact customer service directly.
Overview of Pepco Services
Pepco has served the Washington, D.C., metropolitan area for over a century as part of the Exelon family of utilities. The company maintains thousands of miles of electric lines, invests in smart-grid technology, and offers customer programs including budget billing, energy-efficiency rebates, and low-income assistance. Real-time outage maps, usage tracking tools, and mobile app alerts help customers stay informed and manage consumption effectively.
By using official channels, residents and businesses ensure secure, accurate processing while supporting Pepco’s commitment to reliable electric service across the region.
Frequently Asked Questions (FAQs)
How do I pay my Pepco bill with a credit card without an account? Use the official guest pay option at https://secure.pepco.com/MyAccount/MyBillUsage/PayMyBill/Pages/PayBillOnline.aspx. Enter your account number and complete the credit card transaction—no registration required.
What payment methods are accepted online? Credit cards (Visa, MasterCard, American Express, Discover), debit cards, and bank account e-checks. A convenience fee applies to credit/debit card payments.
Is there a fee for credit card payments? Yes, a convenience fee is charged for credit and debit card transactions made online or by phone. Bank account payments usually have lower or no fees.
Where do I mail my Pepco payment? Pepco, P.O. Box 13608, Philadelphia, PA 19101-3608. Always include your account number and remittance stub.
How do I set up Auto Pay? Log into My Account at pepco.com or call (202) 833-7500. Choose bank draft (free) or credit card.
Can I pay in person? Yes, at authorized third-party locations. Enter your zip code on the Find a Payment Location page to find the nearest option.
What is the customer service phone number? Call (202) 833-7500 during business hours for billing and payment help. Use 1-877-737-2662 for outages 24/7.
How do I find my account number? It appears on the top right of your monthly Pepco bill or any correspondence from the company.
What if I need a payment extension or arrangement? Contact customer service at (202) 833-7500 to discuss options before your due date.
Is the Pepco mobile app secure for payments? Yes. The app uses the same secure platform as the website and allows credit card payments, usage monitoring, and outage reporting from your phone.
