Panama City Beach Utilities supplies safe drinking water and wastewater services to residential and commercial customers in Panama City Beach, Florida. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay My Water Bill page at https://www.pcbfl.gov/419/Pay-My-Water-Bill where you can access the secure online payment system and set up Auto Pay.
- Customers can also contact Utility Billing and Customer Service directly through the official page at https://www.pcbfl.gov/409/Utility-Billing-Customer-Service for assistance with payments and account management.
Online Payment Portal
Panama City Beach Utilities offers convenient 24/7 online bill pay through its secure Paymentus portal at https://ipn.paymentus.com/cp/pcb1. New users can make payments immediately by entering the account number from their invoice (do not include leading zeros; for example, enter 35647-34918 instead of 000035647-00034918). Once registered with an email address and password, you can view current and past bills, track usage, enroll in paperless e-billing, and manage your account from any device. The portal supports credit/debit cards and electronic checks (ACH). Payments are processed securely and typically post the same or next business day. The City does not charge any fees for debit/credit card payments made through the official portal. The portal is fully secure and mobile-friendly.
Automatic Payments (Auto Pay)
Set up Auto Pay through the online portal to have payments automatically withdrawn from your checking or savings account or charged to your card on the due date each month. This eliminates missed payments and late fees. You can modify or cancel Auto Pay anytime through the portal. Existing Auto Pay users should verify their enrollment after any system updates to ensure uninterrupted service.
Pay by Phone
Pay your bill by phone with your account number by calling 888-977-8721. The automated system accepts credit/debit cards and electronic checks. For billing questions or assistance, the same number connects you to representatives. Phone payments are a preferred method and incur no service fees from the City.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Panama City Beach) to: City of Panama City Beach ATTN: Utility Billing and Customer Service 230 S Arnold Rd. Panama City Beach, FL 32413
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and Drop Box Payments
Payments can be dropped off at the secure payment box at the end of the driveway off San Vincente St. (the previous mailbox and drop box at the Public Services Building, 116 S Arnold Rd., is no longer used for water bill payments). In-person assistance is available at the Utility Billing and Customer Service office. Cash, checks, or money orders are accepted where available.
Contact Customer Service
Reach Utility Billing and Customer Service at 850-233-5100, option 3 (Monday–Friday, 7:30 AM–4:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. The office is located at 230 S Arnold Road, Panama City Beach, FL 32413.
Frequently Asked Questions
Can I pay my Panama City Beach Utilities bill online without creating an account? Yes. The official portal at https://ipn.paymentus.com/cp/pcb1 allows payments using only your account number from the invoice—no full registration required for one-time transactions.
What payment methods does Panama City Beach Utilities accept? The portal and phone accept credit/debit cards and electronic checks (ACH). Mail and drop box accept checks or money orders. In-person accepts cash, checks, or cards where available.
Are there convenience fees for Panama City Beach Utilities payments? No. The City does not charge for debit/credit card payments made through the official online portal or phone system.
Where do I mail my Panama City Beach Utilities payment? City of Panama City Beach, ATTN: Utility Billing and Customer Service, 230 S Arnold Rd., Panama City Beach, FL 32413. Always include your account number on the check.
What are the in-person payment options? Use the secure payment box off San Vincente St. for after-hours drop-off. In-person assistance is available at the Utility Billing office during business hours.
How do I set up Auto Pay for my Panama City Beach Utilities bill? Enroll directly through the online portal at https://ipn.paymentus.com/cp/pcb1. It is free and deducts automatically on the due date.
What services does Panama City Beach Utilities provide? Safe drinking water supply and wastewater services for the City of Panama City Beach, Florida.
How do I get help with payment arrangements or billing issues? Call 850-233-5100, option 3 during business hours. Flexible arrangements are available through customer service.
