Palm Bay Utilities, operated by the City of Palm Bay, Florida, supplies safe drinking water and manages wastewater services for residential and commercial customers. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Billing and Payments page at https://www.palmbayfl.gov/government/city-departments-a-to-e/customer-service/billing-and-payments where you can review all options.
- You can also pay your bill securely through the official InvoiceCloud customer portal linked from the city site at https://www.invoicecloud.com/portal/(S(2pwj43ylgjb1hy12qbks14e2))/2/Site2.aspx?G=2e2df294-5ee0-4b93-b524-3dc073d7272a
Guest Pay / One-Time Payment Option
Palm Bay Utilities offers a convenient one-time payment option through its InvoiceCloud portal—no full recurring account registration required for single transactions. This guest-style feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a one-time payment:
- Visit the InvoiceCloud portal.
- Use the quick pay or one-time payment flow.
- Enter your account information from your bill.
- Provide payment details using a credit/debit card or bank account (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly. There is no additional service fee charged by the City for standard online payments.
Online Account Management with InvoiceCloud
Create a free account on the InvoiceCloud portal for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your Palm Bay Utilities account from any device. The portal supports both one-time guest payments and recurring options. If you have an existing account from the previous system, re-registration may be required as the city transitioned to InvoiceCloud.
Automatic Payments
Enroll in free automatic payments through the InvoiceCloud portal. This option automatically deducts the billed amount from your checking or savings account on the due date each month, eliminating missed payments and late fees. You can modify or cancel automatic payments anytime through the portal.
Pay by Phone (24/7 Automated)
Pay your bill 24 hours a day, 7 days a week by calling 321-733-3069. The automated system accepts credit/debit cards or electronic checks. For billing questions or assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Palm Bay) to the remittance address printed on your monthly statement. Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Utilities Customer Care
Visit the Utilities Customer Care office in person for payments during regular business hours: City Hall Annex Building 120 Malabar Road SE Palm Bay, FL 32907
Payments are accepted Monday through Wednesday 8:00 AM to 5:00 PM, Thursday 9:30 AM to 5:00 PM, and Friday 8:00 AM to 5:00 PM. Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards are accepted where available. A secure drop box is available for after-hours check or money order deposits.
Contact Customer Service
Reach Palm Bay Utilities Customer Service at 321-952-3420 during business hours for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. After-hours water/sewer emergencies: 321-952-3478. The Utilities Customer Care office is located at City Hall Annex Building, 120 Malabar Road SE, Palm Bay, FL 32907.
Frequently Asked Questions
Can I pay my Palm Bay Utilities bill online without creating an account? Yes. The official InvoiceCloud portal supports one-time payments using your account information—no full registration required for single transactions.
What payment methods does Palm Bay Utilities accept? The portal and phone accept credit/debit cards and bank accounts (ACH). Mail and drop box accept checks or money orders. In-person accepts cash, checks, or cards where available.
Are there convenience fees for Palm Bay Utilities payments? No convenience fees are charged for official online, phone, mail, or in-person payments.
Where do I mail my Palm Bay Utilities payment? Use the remittance address printed on your monthly statement. Always include your account number on the check.
What are the in-person payment hours? Monday–Wednesday 8:00 AM–5:00 PM, Thursday 9:30 AM–5:00 PM, Friday 8:00 AM–5:00 PM at City Hall Annex Building, 120 Malabar Road SE, Palm Bay, FL 32907.
How do I set up automatic payments? Enroll through the InvoiceCloud portal. It is free and deducts automatically on the due date.
What services does Palm Bay Utilities provide? Safe drinking water supply and wastewater services for the City of Palm Bay, Florida.
How do I get help with payment arrangements or billing issues? Call 321-952-3420 during business hours or email [email protected]. Flexible arrangements are available through customer service.
