North Baldwin Utilities (NBU) provides water, wastewater, and natural gas services to residents and businesses across North Baldwin County, Alabama. Paying your bill on time prevents late fees, service interruptions, and helps maintain reliable utility service. NBU offers secure payment options through its upgraded online portal, phone payments, convenient in-person service at two office locations, and traditional mail.
- Access the new secure customer portal to view bills, make payments, and manage your account at https://northbaldwinutilities.payub.com/.
- For complete and up-to-date details on every payment method, visit the official Payments page at https://www.northbaldwinutilities.com/payments.
Online Payment Portal – Quick Registration Required
NBU’s upgraded online portal (powered by Payub/CNI) lets you view real-time balances, payment history, and usage, make one-time or scheduled payments, enroll in AutoPay, and manage multiple accounts in one place. First-time users register using the Customer Number and PIN printed on your utility bill.
How to pay online:
- Go to https://northbaldwinutilities.payub.com/
- Register or log in with your Customer Number and PIN
- Add a payment method (credit/debit card or ACH/eCheck)
- Submit your payment
The portal is available 24/7. Convenience fees apply and are passed directly from the processor: $2.95 for payments up to $99.99, 2.95% of the total for payments of $100+, and $2.75 for eCheck payments.
Pay North Baldwin Utilities Bill by Phone
Call customer service to make a payment by phone through the same secure processor.
Phone number: 251-580-1626
Have your account details and payment method ready. Representatives or the automated system can process credit/debit card or eCheck payments during business hours. The same convenience fees listed above apply to phone payments.
Pay In Person at Office Locations
NBU accepts cash, checks, money orders, and credit/debit cards at both office locations. Staff can assist with account questions during your visit.
Main Office Address: 25 Hand Avenue, Bay Minette, AL 36507 Hours: Monday–Thursday, 7:30 a.m. – 5:00 p.m. (closed Fridays for some services; confirm when visiting)
Second Location (White House Area) Address: 11120 Whitehouse Fork Road, Bay Minette, AL 36507
Both locations accept the same payment methods. No widespread retail partner network (such as grocery stores or pharmacies) is currently promoted for NBU payments.
Pay by Mail
Mail your check or money order (payable to North Baldwin Utilities) along with the payment stub or your account number clearly written on the check to the main office address:
North Baldwin Utilities 25 Hand Avenue Bay Minette, AL 36507
Allow 7–10 business days for delivery and processing. Include your account number for accurate and timely crediting. Use the address printed on your current statement whenever possible.
Automatic Payments (Bank Draft / AutoPay)
Enroll in automatic bank draft or AutoPay through the online portal at https://northbaldwinutilities.payub.com/ or by completing the Debit Authorization form available on the official website. Your checking account will be drafted automatically each month, and you will still receive a monthly statement. This option helps prevent missed payments and late fees. Contact NBU at 251-580-1626 or [email protected] (subject: Bank Draft / Online Payment Change) if you need to update or cancel existing draft arrangements.
Important Billing Information
Convenience fees for online and phone payments are passed directly to customers (see details above). In-person payments at offices generally do not incur these processor fees. Contact NBU promptly if you anticipate difficulty paying—payment arrangements or assistance options may be available in certain situations. Keep your Customer Number and PIN handy for all transactions.
Customer Service and Contact Information
Main Phone (payments & account questions): 251-580-1626 Email: [email protected] or [email protected] Physical Addresses:
- Main Office: 25 Hand Avenue, Bay Minette, AL 36507
- Second Location: 11120 Whitehouse Fork Road, Bay Minette, AL 36507
Business hours are generally Monday–Thursday, 7:30 a.m.–5:00 p.m. Have your account details ready when contacting support for faster assistance.
FAQs
How do I pay my North Baldwin Utilities bill online? Register or log in at the new portal: https://northbaldwinutilities.payub.com/ using the Customer Number and PIN from your bill. You can then make payments and manage your account 24/7.
What phone number do I call to pay my NBU bill? Call 251-580-1626. Payments are processed through a secure third-party system during business hours.
Where can I pay my North Baldwin Utilities bill in person? Visit the main office at 25 Hand Avenue, Bay Minette, AL 36507 (Monday–Thursday, 7:30 a.m.–5:00 p.m.) or the second location at 11120 Whitehouse Fork Road.
Is there a way to pay without creating an online account? Yes. Use the phone line (251-580-1626) or pay in person at either office location. The online portal requires quick registration with your bill details.
How do I set up automatic payments? Enroll through the online portal at https://northbaldwinutilities.payub.com/ or complete the Debit Authorization form on the NBU website.
What fees apply to online or phone payments? Convenience fees are $2.95 for amounts up to $99.99, 2.95% for $100+, and $2.75 for eChecks. In-person office payments generally avoid these processor fees.
What is the mailing address for payments? Send checks or money orders to North Baldwin Utilities, 25 Hand Avenue, Bay Minette, AL 36507. Include your account number.
What should I do if I cannot pay on time? Call 251-580-1626 immediately to discuss options and avoid service interruptions or additional fees.
