The City of Norman, Oklahoma Utilities Customer Service Division bills residents and businesses for water, sewer, and sanitation (trash/recycling) services. Payments are handled through a modern self-service portal. All customers are encouraged to re-register on the current system for full access to bills, usage history, and recurring payments.
Quick Pay Links:
How to Pay Your Norman Utility Bill
Guest Pay / One-Time Payment (No Full Registration Required)
- Visit the Self-Service Portal: https://link.normanok.gov/en-us/
- Choose Pay Now to make a quick one-time payment without creating an account.
- Enter your account or service details and complete the transaction.
Login to Online Account (Recommended)
- Register or sign in at: https://link.normanok.gov/
- Once logged in, view your bill, payment history, water usage, set up recurring payments, and enroll in paperless (e-billing).
Note: Customers may need to re-register on the current portal for the best experience. Use Chrome browser for optimal results.
Pay by Phone
Call (866) 930-0284 for phone payments. A $3.00 convenience fee applies to all credit/debit card payments made over the phone.
For billing and customer service questions, call (405) 217-7739 (Monday–Friday, 8:00 AM – 5:00 PM).
In-Person / Pay in Store
Pay at the Utilities office: Address: 225 N. Webster Ave. (or 201 West Gray Building C), Norman, OK 73069
Cash, check, or money order accepted. Office hours are typically Monday–Friday, 8:00 AM – 5:00 PM.
Mailing Address: City of Norman Utilities P.O. Box 370 Norman, OK 73070
Include your account number on the check or money order.
Automatic Bank Draft (AutoPay)
Sign up for free Automatic Bank Draft by submitting the completed Automatic Bank Draft Authorization Form with a voided check. This ensures on-time payments and helps avoid late fees.
Mobile App
There is no dedicated Norman Utilities mobile app. Access the self-service portal through your mobile browser for convenient bill pay and account management.
Payment Methods and Fees
- Credit/Debit Cards: Accepted online and by phone (convenience fees apply; $3.00 for phone payments).
- Bank Account (ACH): Preferred for lower or no extra fees.
- Cash, Check, Money Order: Accepted in person or by mail.
- Returned Item Fee: $25.00 per returned payment.
Late Payments: Pay on time to avoid penalties. Contact customer service at (405) 217-7739 for payment arrangements if needed.
Contact Information
- Utility Customer Service / Billing: (405) 217-7739
- Water/Sewer Emergencies (24/7): (405) 329-0703 or after hours (405) 321-1600
- Sanitation Questions: (405) 329-1023
- Email: [email protected]
- Physical Address: 201 West Gray St, Norman, OK 73069
- Mailing Address: P.O. Box 370, Norman, OK 73070
FAQs
How do I pay my Norman utility bill online?
Use the Self-Service Portal at link.normanok.gov/en-us/ for quick one-time payments or register/login at link.normanok.gov/ to manage your full account.
Is there a guest pay option for Norman utility bills?
Yes. You can pay without registering using the “Pay Now” feature in the self-service portal.
What payment methods are accepted?
Credit/debit cards (with convenience fees), bank account (ACH), cash, check, or money order. AutoPay via bank draft is available and recommended.
Can I pay my Norman utility bill by phone?
Yes. Call (866) 930-0284 for payments (a $3.00 fee applies for credit/debit cards). For questions, call (405) 217-7739.
Where can I pay my Norman utility bill in person?
At the Utilities office located at 225 N. Webster Ave. or 201 West Gray Building C during business hours.
How can I avoid convenience fees and late payments?
Use bank account (ACH) or enroll in Automatic Bank Draft. Pay early and monitor your account through the online portal.
Tip: Re-register on the current portal for the best experience and to access usage history and paperless billing. Keep your account number handy for faster service. For the most current rates, fees, or assistance, visit the official City of Norman website at normanok.gov or call (405) 217-7739.