National Grid provides electric and gas service across New York, Massachusetts, and Rhode Island. Customers can quickly find nearby payment locations by entering their ZIP code and choose from multiple convenient ways to pay their utility bills.
- To locate authorized payment centers near you, visit the official National Grid Payment Locations tool at https://www.nationalgridus.com/NY-Home/Billing-Payments/Payment-Locations and enter your ZIP code.
- For fast one-time payments with a credit or debit card, use the Speedpay portal at https://internet.speedpay.com/nationalgrid/.
Guest / One-Time Online Payment (Speedpay)
National Grid offers a convenient guest payment option through Speedpay. No account registration is required for one-time payments.
Visit https://internet.speedpay.com/nationalgrid/ and enter your account number to pay with a credit or debit card. Digital wallet options such as Venmo, PayPal, Google Pay, and Apple Pay are also supported. Convenience fees may apply (typically $1.85 for residential credit/debit card payments; higher for business accounts). This is the quickest way to make a single payment without creating an online account.
Pay with Online Account
Register for a free My Account at the National Grid website to access more features. Once logged in, you can:
- View and pay your bill using a bank account (checking or savings)
- Download PDF copies of bills
- Enroll in paperless billing
- Set up recurring or automated payments
Bank account payments through the online portal generally have no convenience fees.
Find Payment Locations by ZIP Code
National Grid makes it easy to find nearby places to pay in person. Go to the Payment & Customer Service Center Locator, enter your ZIP code, and view authorized locations near you.
Important notes:
- Many locations are third-party agents (such as check-cashing stores or other retailers).
- Most agents accept cash only.
- Always contact the specific location directly to confirm current hours, accepted payment types, and any policies before visiting.
- The locator is regularly updated.
This ZIP code tool helps customers across National Grid’s service areas in NY and MA find convenient options without traveling far.
Pay by Phone
You can make payments over the phone using your account number.
Call the customer service number for your specific region:
- Upstate New York: 1-800-642-4272
- Metro New York: 1-718-643-4050
- Massachusetts Electric: 1-800-322-3223
- Massachusetts Gas: 1-800-233-5325
Have your 10-digit account number ready. Credit/debit card payments via Speedpay are also available by phone in some regions (fees apply).
Pay by Mail
Mail your payment with the remittance stub to the address on your bill or the regional P.O. Box:
- Many NY customers: National Grid, P.O. Box 371416, Pittsburgh, PA 15250-7416
- Upstate NY example: National Grid, P.O. Box 371376, Pittsburgh, PA 15250-7376
Make checks or money orders payable to National Grid. Allow extra time for mail delivery and processing. Do not send cash by mail.
AutoPay and Paperless Billing
Enroll in Automated Payments through your online account to have your bill automatically paid from your bank account each month. This helps avoid late fees and is available at no extra cost.
You can also choose paperless billing to receive statements by email instead of mail, reducing paper use and making it easier to manage your account online or via the National Grid mobile app.
Customer Service Contact
National Grid customer service hours are typically Monday–Friday, 7:00 a.m. – 7:00 p.m. or 8:00 a.m. – 8:00 p.m. (varies by region).
For the fastest service, call from the primary phone number on file in your account. Hearing or speech impaired customers can use 711 relay service.
For outages or emergencies, use the 24-hour numbers listed on the National Grid website for your region.
Additional Notes
National Grid does not maintain a single central walk-in office for all customers. Payment options are primarily handled through the ZIP code locator for in-person locations, the Speedpay portal for quick card payments, the online account portal, phone, or mail.
Always use official National Grid channels (nationalgridus.com or the verified Speedpay site) to protect your account information. Third-party payment locations should be verified directly.
Service areas and exact phone numbers or mailing addresses can vary slightly by region (New York vs. Massachusetts). Visit the National Grid website and select your state for the most accurate details for your account.
Frequently Asked Questions
How do I find a place to pay my National Grid bill near me? Use the official Payment Locations tool at https://www.nationalgridus.com/NY-Home/Billing-Payments/Payment-Locations. Enter your ZIP code to see authorized locations nearby. Many are third-party agents that accept cash.
Can I pay my National Grid bill without creating an account? Yes. Use the Speedpay guest payment option at https://internet.speedpay.com/nationalgrid/. Enter your account number to make a one-time payment with a credit/debit card or digital wallet.
What is the phone number to pay my National Grid bill? Call the customer service number for your region (examples: 1-800-642-4272 for Upstate NY, 1-718-643-4050 for Metro NY, or 1-800-322-3223 for MA Electric). Have your account number ready.
Where do I mail my National Grid payment? Use the return envelope provided with your bill or mail to the regional P.O. Box listed on your statement (common address: National Grid, P.O. Box 371416, Pittsburgh, PA 15250-7416). Make checks payable to National Grid.
Does National Grid offer automatic payments? Yes. Log in to your online account to enroll in Automated Payments. Your bill will be automatically deducted from your bank account each month at no extra cost.
