Nashville Electric Service (NES) provides reliable electric power to more than 400,000 customers in Nashville and surrounding areas of Davidson County, Tennessee. Monthly bills include usage charges and a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay My Bill page at https://www.nespower.com/pay-my-bill/ where you can access the secure online payment system and sign up for AutoPay.
- You can also review billing programs and payment options on the official Billing and Payment Programs page at https://www.nespower.com/programs-and-services/billing-and-payment-programs/.
Online Payment Portal
Nashville Electric Service offers convenient 24/7 online bill pay through its secure portal. New users complete a simple one-time registration using your account number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and make one-time or recurring payments from any device. The portal supports credit/debit cards and electronic checks (ACH). Payments are processed securely and typically post the same or next business day. No standalone guest pay option is available—full account registration is required for online access.
Automatic Payments (AutoPay)
Enroll in free AutoPay through the online portal. This option automatically deducts the billed amount from your checking or savings account on the due date each month, eliminating missed payments and late fees. You can modify or cancel AutoPay anytime through the portal. Existing customers previously on NEAT have been transitioned to AutoPay through Paymentus effective April 1, 2025.
Pay by Phone
Pay your bill 24/7 using the automated system by calling 615-736-6900 and selecting the payment option. The system accepts credit/debit cards and bank accounts. For billing questions or assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to Nashville Electric Service) to the address printed on your monthly statement. Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payment Locations
Nashville Electric Service provides numerous convenient in-person payment locations across the service area. Payments can be made at participating retailers and credit unions, including multiple ACE Cash Express, CVS, Walmart, Piggly Wiggly, and other authorized locations. A full list of in-person payment partners is available on the official site. Cash, checks, and cards are accepted at most locations. Payments made before closing typically post the same day. No dedicated after-hours drop boxes are listed for utilities.
Contact Customer Service
Reach Nashville Electric Service customer service at 615-736-6900 during business hours for billing inquiries, payment arrangements, service starts/stops, or portal assistance. The main office is located at 1214 Church Street, Nashville, TN 37246.
Frequently Asked Questions
Can I pay my Nashville Electric Service bill online without creating an account? The official portal requires a one-time registration using your account number from the bill. There is no standalone guest pay option.
What payment methods does Nashville Electric Service accept? The portal and phone accept credit/debit cards and electronic checks (ACH). In-person locations accept cash, checks, or cards where available. Mail accepts checks or money orders.
Are there convenience fees for Nashville Electric Service payments? No convenience fees apply to official portal, AutoPay, phone, mail, or in-person payments.
Where do I mail my Nashville Electric Service payment? Use the exact address printed on your monthly statement. Always include your account number on the check.
What are the in-person payment options? Payments can be made at multiple authorized retailers and credit unions across Nashville. A full list is available on the official site.
How do I set up AutoPay for my Nashville Electric Service bill? Enroll through the online portal. It is free and deducts automatically on the due date.
What services does Nashville Electric Service provide? Reliable electric service to customers in Nashville and Davidson County, Tennessee.
How do I get help with payment arrangements or billing issues? Call 615-736-6900 during business hours. Flexible arrangements are available through customer service.
