Members of Mountain View Electric Association (MVEA) in Colorado can pay their electric bills through multiple convenient and secure options, including a fast guest-pay feature, full online account management, phone payments, in-person service at two offices, and traditional mail. MVEA provides clear instructions for each method along with helpful programs like Auto Pay and Switch & Save that offer bill credits.
- Members can make quick payments or manage their accounts through the official SmartHub portal at https://mvea.smarthub.coop/.
- For complete payment options and details, visit the Payment Options page at https://mvea.coop/my-account/billing-payments/payment-options/.
Guest Pay / One-Time Online Payment (No Account Needed)
MVEA offers a convenient One-Time Payment option that allows you to pay without creating an account or logging in.
To use Guest Pay:
- Visit the SmartHub portal at https://mvea.smarthub.coop/.
- Select the one-time payment option.
- Enter your MVEA account number (found on your bill statement) and other required details.
- Pay securely with a credit or debit card.
This method is ideal for members who want a fast, one-time payment without registering. It is available 24/7 through the official portal.
SmartHub Online Account Portal
For full account access, log in or create an account in the official SmartHub portal at https://mvea.smarthub.coop/.
Features include:
- View and pay current and past bills
- Monitor usage and history
- Enroll in paperless billing and Auto Pay
- Manage account settings and notifications
Accepted payment methods online: Credit and debit cards.
The SmartHub mobile app is also available for Android and iOS devices, offering the same features on the go.
Auto Pay and Switch & Save Program
MVEA members can set up Auto Pay (electronic funds transfer) to have payments automatically withdrawn from a checking account, savings account, or credit/debit card on a chosen date. You will still receive a monthly bill notification showing the amount withdrawn.
How to enroll in Auto Pay:
- Log into SmartHub at https://mvea.smarthub.coop/
- Go to Billing & Payments > Auto Pay Program > Sign Up for Auto Pay (follow the prompts)
- Or use the SmartHub app under Bill & Pay > Auto Pay Program
MVEA also offers the Switch & Save program. Members who enroll in paperless billing, bank account Auto Pay, or both receive monthly bill credits ($0.50 for paperless, $0.50 for bank Auto Pay, or $1.00 for both) and are entered into quarterly drawings for a $300 bill credit. Enrollment requires a SmartHub account and continued participation.
For help with enrollment, call Member Services at (800) 388-9881.
Pay by Phone
Make a secure one-time payment using the automated pay-by-phone system.
- Call (855) 963-3485
- Have your MVEA account number and credit or debit card ready
- Follow the automated prompts to complete your payment
This option is available 24/7 and is a fast alternative when you cannot access the internet.
Pay In Person
MVEA accepts in-person payments at its offices. Both locations are open Monday through Thursday from 7:00 a.m. to 5:30 p.m.
Accepted payments in person: Cash, checks (written in blue or black ink), and all major credit cards.
Office locations:
- Falcon Office (Main Office & 24/7 Kiosk) 11140 E. Woodmen Rd. Falcon, CO 80831 A 24/7 payment kiosk is available in the drive-thru on the east side of the building. Drive up, follow the on-screen instructions, and complete your payment anytime.
- Limon Office 1655 5th St. Limon, CO 80828
For urgent payments to avoid disconnection, pay in person, use the kiosk, or call the pay-by-phone number instead of mailing.
Pay by Mail
Mail your payment with the bottom portion (payment stub) of your bill.
- Make checks payable to Mountain View Electric Association
- Mail to: Mountain View Electric Association PO Box 176085 Denver, CO 80217-6085
Allow extra time for mail delivery and processing. To prevent service disconnection, do not rely on mailed payments—use in-person, kiosk, phone, or online options instead.
Other Payment Options
MoneyGram – Cash payments are accepted at MoneyGram locations. Bring cash for the bill amount plus the $1.50 MoneyGram fee, your MVEA account number, and use receive code 15113. Find nearby locations at moneygram.com or by calling (800) 926-9400.
MVEA also offers Budget Billing (levelized payments) and Prepaid Metering (pay-as-you-go service). Contact Member Services at (800) 388-9881 for eligibility and details.
Contact Customer Service
For billing questions, account issues, paperless billing help, Budget Billing, or general assistance:
- Member Services Phone: (800) 388-9881
- Pay-by-Phone: (855) 963-3485
- Email: [email protected] (check official site for current contact form)
- Main Office Address: 11140 East Woodmen Road, Falcon, CO 80831-8127
Always use official MVEA channels and the SmartHub portal at https://mvea.smarthub.coop/ to protect your account information.
Frequently Asked Questions
How do I find my MVEA account number?
Your account number is printed on every paper or electronic bill statement from Mountain View Electric Association.
Can I pay my MVEA bill without creating an online account?
Yes. Use the One-Time Payment (Guest Pay) option in the SmartHub portal at https://mvea.smarthub.coop/. No registration or login is required.
What are the office hours for in-person payments?
Both the Falcon and Limon offices are open Monday through Thursday from 7:00 a.m. to 5:30 p.m. A 24/7 payment kiosk is available at the Falcon office drive-thru.
Where do I mail my MVEA electric bill payment?
Mail payments to: Mountain View Electric Association, PO Box 176085, Denver, CO 80217-6085. Include the payment stub from your bill.
How do I set up Auto Pay?
Log into SmartHub at https://mvea.smarthub.coop/, go to Billing & Payments > Auto Pay Program, and follow the sign-up instructions. You can also enroll through the SmartHub mobile app.
Does MVEA offer any bill credits or rewards for paperless and Auto Pay?
Yes. The Switch & Save program gives monthly bill credits and enters you into quarterly $300 bill credit drawings when you enroll in paperless billing and/or bank account Auto Pay through SmartHub.
What should I do if I need to pay immediately to avoid disconnection?
Pay online through SmartHub, use the 24/7 kiosk at the Falcon office, pay in person during business hours, or call the pay-by-phone number at (855) 963-3485. Do not mail payments in urgent situations.
