MSCB Inc. is a healthcare-focused revenue recovery agency that partners with hospitals and health systems to manage self-pay patient accounts and improve financial outcomes through compliant collection and support services. If you have received a statement or communication from MSCB Inc., you can resolve your bill through direct phone or mail options.
- For complete details on MSCB Inc.’s services and patient resources, visit their official website at https://www.mscbinc.com/. This site provides information about their revenue cycle support programs and how they assist both providers and patients.
- Self-service portal at https://mscb.ondakcs.com/c/
- To make payment arrangements or speak with a representative about your account, use the Contact page at https://www.mscbinc.com/contact, which includes the most current phone number and mailing instructions.
Pay by Phone
The primary and most direct way to pay your MSCB Inc. bill or set up payment arrangements is by calling their customer service team.
Toll-Free Phone: (800) 905-8067 Hours: Monday – Friday, 8:00 a.m. – 7:00 p.m. Central Standard Time (CST)
When you call, have your account number or statement ready. Representatives can process payments, discuss payment plans, answer questions about your balance, or provide guidance on financial assistance options if available through the original healthcare provider. MSCB Inc. operates as a debt collector, and all communications are intended to collect debts in full compliance with applicable federal and state laws.
Pay by Mail
You can mail a check or money order to resolve your account.
Mailing Address: MSCB Inc. P.O. Box 1567 1410 Industrial Park Road Paris, TN 38242
Include your account number or a copy of the statement with your payment. Mail payments promptly to avoid additional fees or escalation. Do not send cash through the mail.
In-Person Payments or Office Visits
MSCB Inc. maintains its primary business office at the address above in Paris, Tennessee. However, the company does not advertise walk-in payment services for the general public. Payments and arrangements are handled primarily by phone or mail. If you need to discuss your account in person, call ahead at (800) 905-8067 to confirm availability and any specific requirements.
Payment Plans and Account Support
MSCB Inc. works with patients to resolve balances through structured payment arrangements when appropriate. Contact the customer service team by phone to discuss options tailored to your situation. They also support broader revenue cycle services for healthcare providers, including early patient engagement and Medicaid eligibility screening, which can help reduce patient responsibility in some cases.
As a professional agency with over 50 years of healthcare experience (operating since 1977), MSCB Inc. emphasizes clear communication, compliance, and patient-focused processes to help resolve accounts efficiently while protecting relationships between patients and healthcare providers.
Contact MSCB Inc. Customer Service
Main Office Address: MSCB Inc. 1410 Industrial Park Road P.O. Box 1567 Paris, TN 38242
Toll-Free Phone: (800) 905-8067 Hours: Monday – Friday, 8:00 a.m. – 7:00 p.m. CST
Email: [email protected]
For the fastest assistance, call during business hours and have your statement or account details available. MSCB Inc. handles accounts for multiple healthcare clients, so representatives can direct you to the correct information or connect you with resources from the original provider when needed.
Frequently Asked Questions
How do I pay my MSCB Inc. bill?
The most convenient methods are by phone at (800) 905-8067 (Monday–Friday, 8:00 a.m.–7:00 p.m. CST) or by mailing a check or money order to P.O. Box 1567, 1410 Industrial Park Road, Paris, TN 38242. Include your account number with any mailed payment.
Is MSCB Inc. a debt collection agency?
Yes. MSCB Inc. is a healthcare revenue recovery agency and licensed debt collector. Communications from MSCB Inc. are attempts to collect a debt, and any information obtained is used for that purpose, in full compliance with federal and state regulations.
What are MSCB Inc.’s business hours?
Customer service is available Monday through Friday from 8:00 a.m. to 7:00 p.m. Central Standard Time.
Can I pay my MSCB Inc. bill online?
MSCB Inc. does not currently offer a public online payment portal or guest pay option on their website. Payments are processed by phone or mail. For the most current options, call customer service at (800) 905-8067.
Where is MSCB Inc. located?
The company’s main office is at 1410 Industrial Park Road, Paris, TN 38242 (mailing address: P.O. Box 1567, Paris, TN 38242).
What should I do if I cannot pay the full amount?
Call MSCB Inc. customer service at (800) 905-8067 during business hours to discuss payment plan options or other arrangements. They work with patients to find manageable solutions while resolving the account.
How can I verify that a communication is from MSCB Inc.?
All official communications will reference your account details from the healthcare provider and direct you to the verified phone number (800) 905-8067 or the address above. You can also visit https://www.mscbinc.com/ to confirm company information.
