Mountaineer Gas Company delivers natural gas service to residential and business customers across West Virginia. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official Residential Payment Options page at https://mountaineergasonline.com/residential-payment-options.html where you can review every verified method in detail.
- You can also make a quick one-time payment through the official online system at https://www.doxo.com/bill-pay/mountaineergas to settle your bill directly.
One-Time Payment (Quick Pay)
Mountaineer Gas offers a convenient one-time payment option through its official online system. This guest-style quick-pay feature lets you settle your current bill securely using your account number without creating a recurring profile.
To complete a one-time payment:
- Go to the official online payment system.
- Enter your account number from your statement.
- Choose credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Account Portal
Access the full online billing system to view current and past bills, make payments, sign up for paperless billing, and manage your account. The portal is available 24/7 and works on any device for easy access.
Automatic Payments
Enroll in the Budget Payment Plan or automatic recurring payments through the online system or by contacting customer service. This service automatically deducts a fixed or full billed amount from your bank account on the due date each month. You continue to receive your monthly statement for review. Modify or cancel automatic payments anytime by calling customer service.
Pay by Phone
For payment assistance or to speak with a representative, call customer service at 1-800-834-2070 during business hours (Monday–Friday, 7:00 AM – 6:00 PM). Have your account number ready. Credit/debit card payments are accepted with applicable convenience fees displayed before confirmation.
Mail Payments
Mail your payment with a check or money order payable to Mountaineer Gas Company. Include your account number on the check. Send to: Mountaineer Gas Company PO Box 580211 Charlotte, NC 28258-0211
Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing. Use the return envelope included with your bill for faster processing.
In-Person Payments & Locations
Mountaineer Gas has multiple authorized payment centers across its service area. You can find the nearest location by visiting the official Payment Locations page. Payments are accepted with cash, check, or money order at these centers during their posted hours. Bring your bill for faster service.
Contact Customer Service
For billing inquiries, payment arrangements, or assistance, call 1-800-834-2070 Monday–Friday, 7:00 AM – 6:00 PM. For gas emergencies or suspected leaks, call 1-800-834-2070 or 911 immediately and leave the area.
Frequently Asked Questions
Does Mountaineer Gas offer one-time quick payments without full registration? Yes. Quick one-time payments are available through the official online system using your account number.
What payment methods are accepted? Online and phone accept credit/debit cards and e-checks. In-person accepts cash, checks, and money orders. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Fees apply to credit/debit card transactions and are displayed before confirmation.
What is the mailing address? Mountaineer Gas Company, PO Box 580211, Charlotte, NC 28258-0211. Always include your full account number.
Where can I pay in person? At authorized payment centers nearest you—check the official Payment Locations page for addresses and hours.
How do I enroll in automatic payments? Contact customer service or use the online system to set up the Budget Payment Plan or recurring deductions.
What services does Mountaineer Gas provide? Natural gas service to residential and business customers in West Virginia.
How do I report a gas emergency? Call 1-800-834-2070 or 911 immediately and move to a safe location.
