City of Morganton Utilities provides electric, water, and sewer services to residential and commercial customers in Morganton, North Carolina. Monthly bills combine usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official City Payment Portal page at https://www.morgantonnc.gov/finance/page/city-payment-portal where you can access the secure online system and Quick Pay option.
- Customers can also make secure payments directly through the official Municipal Online Payments portal at https://morgantonnc.municipalonlinepayments.com/morgantonnc.
Guest Pay / Quick Pay Option
The City of Morganton offers a convenient Quick Pay one-time payment option through its official Municipal Online Payments portal—no full account registration or login required. This guest-style feature is ideal for occasional users or those who prefer to pay manually without creating a recurring profile.
To complete a Quick Pay:
- Visit the portal at https://morgantonnc.municipalonlinepayments.com/morgantonnc.
- Click the Quick Pay option.
- Enter your utility account number (include all dashes).
- Provide payment details using a credit/debit card or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management Portal
Create a free account on the Municipal Online Payments portal at https://morgantonnc.municipalonlinepayments.com/morgantonnc for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your Morganton Utilities account from any device. The portal supports both one-time Quick Pay and recurring options.
Automatic Payments (AutoPay / Bank Draft)
Enroll in free automatic bank draft (AutoPay) by completing the authorization form available on the official website and submitting it to the Business Office. Once approved, payments are automatically deducted from your checking or savings account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel the arrangement anytime through customer service.
Pay by Phone
Pay your bill 24/7 by calling the automated system or during business hours for assistance. The system accepts credit/debit cards and electronic checks. For billing questions or help with payments, call the Business Office at 828-438-5245 (Monday–Friday, 8:00 AM–5:00 PM).
Mail Payments
Mail your payment stub with a check or money order (payable to City of Morganton) to: City of Morganton Finance Department P.O. Box 3448 Morganton, NC 28680-3448
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person, Drive-Thru & Drop Box Payments
Visit City Hall in person at: 305 E. Union Street, Suite A100 Morganton, NC 28655
Payments are accepted Monday–Friday, 8:00 AM–5:00 PM. Use the drive-thru window for faster service or the secure drop boxes located at the front entrance and back parking lot of City Hall (checks or money orders only—no cash in drop boxes). Payments made at City Hall or drop boxes are processed the next business day.
Contact Customer Service
Reach Morganton Utilities Business Office at 828-438-5245 (Monday–Friday, 8:00 AM–5:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Accounting: 828-438-5256. The Finance Department is located on the first floor of City Hall at 305 E. Union Street, Suite A100, Morganton, NC 28655.
Frequently Asked Questions
Can I pay my Morganton Utilities bill online without creating an account? Yes. The official Quick Pay option at https://morgantonnc.municipalonlinepayments.com/morgantonnc allows one-time payments using only your account number—no login required.
What payment methods does Morganton Utilities accept? The portal and Quick Pay accept credit/debit cards and electronic checks (ACH). Mail and drop boxes accept checks or money orders. In-person and drive-thru accept cash, checks, or cards where available.
Are there convenience fees for Morganton Utilities payments? No convenience fees are charged for official portal, Quick Pay, AutoPay, mail, or in-person payments.
Where do I mail my Morganton Utilities payment? City of Morganton Finance Department, P.O. Box 3448, Morganton, NC 28680-3448. Always include your account number on the check.
What are the in-person payment hours and options? Monday–Friday, 8:00 AM–5:00 PM at City Hall (305 E. Union Street, Suite A100). Use the drive-thru window or drop boxes at the front entrance and back parking lot for after-hours check or money order deposits.
How do I set up automatic payments? Complete the bank draft authorization form available on the official website and submit it to the Business Office. It is free once approved.
What services does Morganton Utilities provide? Electric, water, and sewer services for the City of Morganton, North Carolina.
How do I get help with payment arrangements or billing issues? Call 828-438-5245 during business hours or visit City Hall. Flexible arrangements are available through the Business Office.
