Pay your Mohawk Valley Water Authority (MVWA) bill quickly and securely online. Use the official portals below for guest pay, login to pay, or convenient options.
Pay MVWA Bill Online – Official Sign In
Pay MVWA Bill – Payment Locations & Options
How to Pay Your Mohawk Valley Water Authority Bill
The Mohawk Valley Water Authority (MVWA) provides high-quality drinking water to approximately 130,000 residents in the greater Utica area, including parts of Oneida and Herkimer Counties. You can pay your water bill online, by phone, in person, or through other convenient methods.
Online Bill Pay (Login or Guest Options)
- Registered Users: Log in to your MVWA account to view bills, set up automatic recurring payments, enroll in e-billing, and receive water alerts.
- New Users: Register using your MVWA account number for full access.
- Payments are processed securely through the official MVWA portal (powered via JP Morgan Chase integration in some flows).
Direct Links:
Pay by Phone
Call customer service Monday – Friday, 8:30 AM to 4:30 PM ET to pay with debit/credit card or e-check.
Phone Number: (315) 792-0301
In-Person and Pay in Store
- Visit the MVWA Customer Service office on the third floor of Utica City Hall.
- Payments accepted at the first-floor KIOSK or City Cashier Window.
- Additional payment locations may be available—check the official site for updates.
Address:
1 Kennedy Plaza, Utica, NY 13502 (Third Floor, City Hall)
Mailing Address for Payments:
MVWA, C/O Bank of Utica, PO Box 6081, Utica, NY 13504
Mobile App and Payment Assistant
MVWA does not currently offer a dedicated mobile app. Manage your account and make payments conveniently through the responsive website on any smartphone or tablet. Register for automatic recurring payments and electronic billing directly in your online account.
Fees
- A 2.5% convenience fee is added to all credit and debit card transactions.
- Late payments may incur a 10% penalty (bills are typically due by the 15th of the month).
- No additional fees mentioned for e-check, bank payments, or in-person/cash options.
Contact Information
- Customer Service Phone: (315) 792-0301 (Monday – Friday, 8:30 AM – 4:30 PM)
- Email: [email protected]
- Contact Form: Available on the official website
- Fax: (315) 792-4722
For emergencies or after-hours issues, the on-call service is available via the main phone line.
Frequently Asked Questions
How do I pay my Mohawk Valley Water Authority bill online?
Log in at the official MVWA portal or register if you are a new user. You can also access payment options directly from the Payment Locations page. Payments are secure and support credit/debit cards (with fee) or e-check.
Is there a guest pay option for MVWA bills?
The primary method requires signing into or registering for an account. For quick access without full registration, use the official payment flow or third-party processors like doxo (note: third-party services may have additional fees).
What is the phone number to pay my MVWA bill by phone?
Call (315) 792-0301 during business hours (Monday – Friday, 8:30 AM – 4:30 PM) to make debit/credit card or e-check payments.
Where can I pay my Mohawk Valley Water Authority bill in person?
Payments can be made at Utica City Hall (1 Kennedy Plaza, Utica, NY) at the KIOSK on the first floor or the City Cashier Window. Customer Service is on the third floor.
What are the business hours for MVWA customer service?
Customer Service is available Monday through Friday from 8:30 AM to 4:30 PM ET.
How much is the late fee for MVWA bills?
Bills are typically due by the 15th of the month. A 10% penalty may apply for late payments. Always confirm current rates on your bill or the official site.
Is there a mobile app for paying MVWA bills?
No dedicated mobile app is currently available. Use the mobile-friendly website to log in, register, and pay from any device.
What payment methods are accepted?
Accepted methods include credit/debit cards (2.5% fee), e-check/bank payments, cash or check in person, and mail. Automatic recurring payments are available after registration.
How do I set up automatic payments with MVWA?
After logging into your account, enroll in automatic recurring payments and/or paperless e-billing for convenience.
Where is the Mohawk Valley Water Authority located?
The main office is at 1 Kennedy Plaza, Utica, NY 13502 (inside Utica City Hall).
Important Note: Always verify the latest details, fees, and policies directly on the official MVWA website, as information can change.