Missoula Water, operated by the City of Missoula Utility Billing, supplies safe drinking water, wastewater, and related services to residential and commercial customers throughout Missoula, Montana. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay Your Utility Bill page at https://www.ci.missoula.mt.us/2716/Pay-Your-Utility-Bill.
- Customers can also make secure one-time payments directly through the official Utilities Account & Payment Portal at https://utilitybilling.ci.missoula.mt.us/pay-my-bill.
Guest Pay / Quick Pay Option
Missoula Water offers a convenient Quick Pay (one-time payment) option through its official Utilities Account & Payment Portal—no account registration or login required. This guest-style feature is ideal for occasional users or those who prefer to pay manually without setting up recurring access.
To complete a Quick Pay:
- Visit the portal at https://utilitybilling.ci.missoula.mt.us/pay-my-bill.
- Enter your customer number and account number (both clearly printed on your bill).
- Review your current balance.
- Pay using a credit or debit card (Visa or MasterCard).
- Submit for immediate confirmation.
Payments are processed securely through a third-party vendor and typically post the same or next business day. You will receive an on-screen receipt. A $2.95 transaction fee applies to all credit/debit card payments. The portal is fully secure and mobile-friendly.
Online Account Management Portal
Create a free account on the Utilities Account & Payment Portal at https://utilitybilling.ci.missoula.mt.us/ for full 24/7 access. Once registered (using your customer and account numbers from your bill), you can view current and past bills, track usage history, enroll in paperless e-billing, receive alerts, and manage your Missoula Water account from any device. The portal supports both one-time Quick Pay and recurring options for added convenience.
Pay by Phone
Use the 24/7 automated pay-by-phone system by calling 866-790-7218. Have your customer and account numbers ready. The system accepts Visa and MasterCard. A $2.95 transaction fee applies. For billing questions or assistance with payments, call Utility Billing customer service at 406-552-6700 during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Missoula Utility Billing) to: City of Missoula Utility Billing P.O. Box 5388 Missoula, MT 59806
Include your customer and account numbers on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and 24-Hour Drop Box Payments
Visit the Utility Billing office in person at: 1345 W Broadway Missoula, MT 59802
Payments are accepted at the customer service counter during regular business hours. For after-hours convenience, use the secure 24-hour drop box located to the right of the front door. The drop box accepts checks or money orders only (include your payment stub) and processes deposits the next business day.
Direct Debit / Automatic Payments
Missoula Water offers a free Direct Debit (AutoPay) program that automatically deducts your bill from your checking or savings account each month.
To enroll:
- Download and complete the Authorization to Activate Direct Payments form (available on the official website).
- Mail or deliver the completed form to the Utility Billing office.
A separate form is available to reactivate Direct Debit if previously canceled. Once approved, payments are drafted automatically on the due date with no additional fees.
Contact Customer Service
Reach Missoula Water Utility Billing customer service at 406-552-6700 (Monday–Friday during business hours) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email support is available at [email protected]. The main office is located at 1345 W Broadway, Missoula, MT 59802. For emergencies or after-hours service issues, follow instructions on the official website or recorded phone message.
Frequently Asked Questions
Can I pay my Missoula Water bill online without creating an account? Yes. The official Utilities Account & Payment Portal at https://utilitybilling.ci.missoula.mt.us/pay-my-bill offers full Quick Pay / one-time guest functionality using only your customer and account numbers—no registration required.
What payment methods does Missoula Water accept? The portal and phone accept Visa and MasterCard. Mail and drop box accept checks or money orders. Direct Debit is available from your bank account.
Is there a convenience fee for Missoula Water online or phone payments? Yes. A $2.95 transaction fee applies to all credit/debit card payments made online or by phone. Checks, money orders, and Direct Debit are fee-free.
Where do I mail my Missoula Water payment? City of Missoula Utility Billing, P.O. Box 5388, Missoula, MT 59806. Always include your customer and account numbers.
What are the in-person payment hours and drop box options? Payments accepted at the office during business hours at 1345 W Broadway, Missoula, MT 59802. Use the 24-hour drop box to the right of the front door for after-hours check or money order deposits.
How do I set up Direct Debit / AutoPay? Download the Authorization to Activate Direct Payments form from the official website and submit it to Utility Billing. It is free once approved.
What services does Missoula Water provide? Safe drinking water supply, wastewater collection, and related utility services for the City of Missoula, Montana.
How do I get help with billing questions or payment arrangements? Call 406-552-6700 during business hours or use the online portal. Flexible arrangements and utility assistance programs are available for qualifying customers.