Minol USA, powered by Brunata, provides utility submetering and billing services for water, sewer, waste, recycling, and other recoverable charges across multifamily, military, student, affordable housing, municipal, and commercial properties nationwide. Headquartered in Addison, Texas, the company operates in major markets with a focus on accurate billing, compliance, and resident support. Paying your Minol USA bill on time helps avoid late fees and ensures seamless utility service at your property.
- For quick one-time payments without creating a full account, use the official Minol USA BillPay guest portal at https://minol.myutilitydirect.com/customerportal/home/billpay/.
- Residents who want complete account access, payment history, and recurring options can manage everything through the secure Minol Direct Resident Portal or get personalized help at https://minolusa.com/contact-us/.
Guest Pay / Quick One-Time Bill Payment
Minol USA offers a convenient guest pay option for residents who need to make a single payment without logging into a full account. This is ideal for one-time payments, new residents, or anyone without portal credentials.
How to use Guest Pay:
- Visit the official BillPay page: https://minol.myutilitydirect.com/customerportal/home/billpay/
- Locate your account using the unit number from your service address or your registration code (found on your bill statement).
- Verify the account details displayed.
- Select or add a payment method (credit/debit card or other available options).
- Complete the payment and receive a confirmation receipt.
Note: A convenience fee applies to card payments on this platform. Always have your most recent bill statement ready for accurate account lookup. This page is active and does not require prior registration.
Pay Online with Full Account Access (Recommended for Recurring Payments)
The most secure and feature-rich way to pay is through Minol USA’s official Resident Portal (Minol Direct / UtilityDirect).
- Log in or register at the Minol Direct Customer Portal (accessible via the official Minol USA website).
- View current and past bills, set up autopay or recurring payments, update payment methods, and manage your account 24/7.
- New users can complete registration using information from their bill statement (account number, service address, etc.).
Minol USA strongly recommends paying directly through their Resident Portal rather than third-party services. They are not affiliated with providers such as doxo or bank bill-pay systems and do not receive compensation from them. Using third parties is at your own risk and may involve extra fees.
Pay by Mail
You can mail a check or money order for your Minol USA bill. To ensure fast and accurate posting, always include the payment coupon from your statement.
Current mailing addresses (updated):
- Multifamily Housing Payments: P.O. Box 206243, Dallas, TX 75320-6243
- Military Housing Payments: P.O. Box 206224, Dallas, TX 75320-6224
Some communications also reference mailing to the physical office address: Minol Center, 15280 Addison Road, Suite 100, Addison, TX 75001. However, the dedicated PO Boxes above are the primary and recommended remittance locations for faster processing.
Tips for mailing:
- Use the payment coupon and remittance envelope provided with your statement.
- Make checks or money orders payable to Minol USA (or as instructed on your coupon).
- Allow sufficient mailing time to meet the due date on your statement.
- Late payments may incur fees as permitted by law and your property’s policies.
Pay by Phone or ACH (eCheck)
Call Minol USA Customer Service to make a payment over the phone:
- Toll-free number: 888-636-0493
- Hours: Monday – Friday, 7:00 a.m. – 7:00 p.m. Central Time (CST)
- Credit or debit card payments incur a $3.00 convenience fee.
- To avoid the fee, request an ACH (eCheck) payment using your bank routing and account numbers.
This option is handled by experienced agents with a high one-call resolution rate.
Minol USA Headquarters & Contact Information
USA Headquarters (Addison, TX) 15280 Addison Road, Suite 100 Addison, TX 75001
Phone numbers:
- Resident / Multifamily Customer Service: 888-636-0493 (7 a.m. – 7 p.m. CST)
- General / HQ: 888-766-1253 or 972-386-6611
- Fax: 877-791-4765 (or check your statement for the most relevant number)
Email: [email protected] or [email protected] (for portal or billing questions)
Minol USA maintains a dedicated U.S.-based call center with multilingual support and agents averaging significant experience. They emphasize secure online access, phone support, and a 94%+ one-call resolution goal.
Note on in-person payments: Minol USA is a centralized billing and submetering service provider. There are no public retail locations or standard in-store payment options. All payments are handled online, by mail, or by phone as described above.
Important Payment Tips & Official Recommendations
- Always refer to your most recent Minol USA statement for your exact due date, account number, and remittance instructions.
- Set up autopay or recurring payments through the Resident Portal to avoid missed due dates.
- Credit/debit card payments (online or phone) include a $3 convenience fee. ACH/eCheck or mailed checks/money orders have no convenience fee from Minol.
- Minol USA is not a utility provider and cannot disconnect or restore service — contact your property management office or local utility for those matters.
- Keep records of all payments (confirmation numbers, receipts, or canceled checks).
Frequently Asked Questions
How do I pay my Minol USA bill? You can pay online via the official Resident Portal for full account access, use the guest BillPay portal for quick one-time payments at https://minol.myutilitydirect.com/customerportal/home/billpay/, mail a check or money order to the appropriate PO Box, or call 888-636-0493 to pay by phone or ACH.
What is the guest pay option and do I need to log in? The guest pay (BillPay) option allows one-time payments without a full login. Locate your account using your unit number or registration code on the official page https://minol.myutilitydirect.com/customerportal/home/billpay/. A convenience fee may apply.
Where do I mail my Minol USA payment? Mail checks or money orders with the payment coupon to: Multifamily — P.O. Box 206243, Dallas, TX 75320-6243; Military — P.O. Box 206224, Dallas, TX 75320-6224. Using the coupon ensures faster posting.
What is Minol USA’s customer service phone number and hours? Call 888-636-0493 Monday through Friday, 7:00 a.m. – 7:00 p.m. Central Time. Additional numbers include 888-766-1253 or 972-386-6611. Email support is available at [email protected].
Is there a fee for paying by credit card? Yes. Credit and debit card payments made online or by phone carry a $3.00 convenience fee. You can avoid this by using ACH (eCheck) or mailing a check/money order.
Does Minol USA recommend third-party payment services like doxo? Minol USA states they are not affiliated with third-party providers and recommends paying directly through their Resident Portal to avoid potential extra fees and risks. Direct payments ensure your funds go straight to your account.
How do I register for the Minol Direct Resident Portal? Visit the portal through the official Minol USA site, select new user registration, and follow the prompts using details from your bill statement (account number, service address, etc.).
What should I do if I have questions about my bill or need help with payment? Contact Minol USA Customer Service at 888-636-0493 (7 a.m. – 7 p.m. CST) or email [email protected]. Have your bill statement ready for faster assistance.
Minol USA continues to prioritize secure, resident-focused billing solutions with robust online tools and responsive support. For the most current details, always check your statement or visit the official resources linked above. Paying directly through authorized channels remains the most reliable method.
