Metropolitan Utilities District (M.U.D.) provides natural gas, water, and wastewater services to residential and commercial customers throughout the greater Omaha, Nebraska metro area. Monthly bills combine usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official M.U.D. homepage at https://www.mudomaha.com/ where you can access payment options and account tools.
- Customers can also make secure one-time payments directly through the official Quick Pay portal at https://ipn2.paymentus.com/rotp/mudo.
Guest Pay / One-Time Payment Option
Metropolitan Utilities District offers a convenient one-time payment (guest pay) option through its official Paymentus portal—no account registration or login required. This feature is ideal for occasional users or those who prefer to pay manually without creating a recurring profile.
To complete a guest payment:
- Visit the portal at https://ipn2.paymentus.com/rotp/mudo.
- Enter your M.U.D. account number.
- Provide payment details using a checking or savings account (free) or credit/debit card (Visa, MasterCard, Discover).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. No convenience fees apply to official portal transactions. The portal is fully secure and mobile-friendly.
Online Account Management with MyAccount
Create a free MyAccount at https://myaccount.mudomaha.com/ for full 24/7 access. Once registered (using your account number and personal information from your bill), you can view current and past bills, track usage history, enroll in paperless e-billing, receive alerts, and manage your M.U.D. account from any device. The portal supports both one-time guest payments and recurring options.
Automatic Payments (AutoPay)
Enroll in free AutoPay through your MyAccount to have payments automatically withdrawn from your checking or savings account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone (24/7 Automated)
Use the 24/7 automated pay-by-phone system by calling 402-554-6666. Have your account number ready. The system accepts eCheck (bank account) or credit/debit cards (Visa, MasterCard, Discover). For billing questions or assistance, the same number connects you to representatives during business hours (7:30 a.m.–5:15 p.m., Monday–Friday). Toll-free option: 1-800-732-5864.
Mail Payments
Mail your payment stub with a check or money order (payable to Metropolitan Utilities District) to: Metropolitan Utilities District P.O. Box 3600 Omaha, NE 68103
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments with Walmart Pay & Drop Box
Pay in person at any Walmart location in the United States using Walmart Pay. Request “Walmart Pay” (not Check-Free) at checkout, provide the phone number and M.U.D. account number associated with your account, and pay with cash or debit card (PIN required). Credit cards and checks are not accepted for Walmart Pay. Payments post immediately. Government-issued ID may be required for first-time users or larger amounts.
For after-hours convenience, use the secure drop box at the M.U.D. Operations Center Entrance: 3100 S. 61st Ave., Gate 1 Omaha, NE
The drop box accepts checks, cash, or money orders and processes deposits the next business day. Note that walk-in customer service is not available at the Operations Center.
Contact Customer Service
Reach Metropolitan Utilities District customer service at 402-554-6666 (or toll-free 1-800-732-5864) during business hours (7:30 a.m.–5:15 p.m., Monday–Friday) for billing inquiries, payment arrangements, or assistance. For emergencies or 24/7 support, call 402-554-7777. The main office is located at 7350 World Communications Drive, Omaha, NE 68122 (corporate headquarters); operations center at 3100 S. 61st Ave., Omaha, NE.
Frequently Asked Questions
Can I pay my M.U.D. bill online without creating an account? Yes. The official one-time payment portal at https://ipn2.paymentus.com/rotp/mudo allows guest payments using only your account number—no registration required.
What payment methods does Metropolitan Utilities District accept? The guest pay portal and phone accept checking/savings accounts and credit/debit cards. Walmart Pay accepts cash or debit (PIN). Mail and drop box accept checks, cash, or money orders.
Are there convenience fees for M.U.D. payments? No convenience fees apply for official portal, AutoPay, phone (bank account), mail, Walmart Pay, or drop box payments.
Where do I mail my M.U.D. payment? Metropolitan Utilities District, P.O. Box 3600, Omaha, NE 68103. Always include your account number on the check.
What are the Walmart Pay and drop box details? Walmart Pay is available at any U.S. Walmart—request “Walmart Pay” for immediate posting. Drop box is at 3100 S. 61st Ave., Gate 1, Omaha, NE (24/7 for checks/cash/money orders).
How do I set up AutoPay for my M.U.D. bill? Log into your free MyAccount at https://myaccount.mudomaha.com/ and enroll in AutoPay. It is free and deducts automatically on the due date.
What services does Metropolitan Utilities District provide? Natural gas, water, and wastewater services to the greater Omaha metro area.
How do I get help with payment arrangements or billing issues? Call 402-554-6666 during business hours or use MyAccount for self-service. Utility assistance programs are available for qualifying customers.
