Metro Water Services (MWS), the water and sewer utility for Nashville and Davidson County, provides safe drinking water and wastewater services to residential and commercial customers. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official My Account login at https://mwsonline.nashville.gov/iwr/user/login.seam where you can view balances, payment history, and make payments.
- Customers can also review all payment methods and options on the official payment methods page at https://www.nashville.gov/departments/water/customers/payment-methods.
Guest Pay / One-Time Payment Option
Metro Water Services offers convenient one-time payments through Standard Access on its online portal—no full Premium account registration required. This guest-style feature is ideal for occasional users or those who prefer to pay manually without creating a recurring profile.
To complete a one-time payment:
- Visit the My Account portal.
- Use Standard Access (no registration needed for basic balance and payment).
- Enter your account number or Bill ID.
- Provide payment details using a credit/debit card or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management with My Account
Create a free Premium My Account for full 24/7 access. Once registered, you can view current and past bills (last 12 months), track usage and consumption history, enroll in paperless e-billing, receive text alerts, and manage your Metro Water Services account from any device. The portal supports both one-time payments and recurring options, including AutoPay with e-check or credit card.
Automatic Payments (AutoPay)
Enroll in free AutoPay through My Account to have payments automatically withdrawn from your checking or savings account or charged to your credit card on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone (24/7 Automated)
Pay your bill 24 hours a day, 7 days a week by calling 615-862-4600. The automated system accepts Visa or MasterCard and provides account information. For billing questions or assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to Metro Water Services) to: Metro Water Services P.O. Box 305225 Nashville, TN 37230-5225
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and 24-Hour Kiosk Payments
Visit the Metro Water Services Customer Service Building in person at: 1700 3rd Ave N Nashville, TN 37208
Payments are accepted with cash, checks, or major credit cards at three self-service kiosks. One kiosk is available 24/7. The Customer Service Lobby is open Tuesdays and Thursdays from 8:00 AM to 4:00 PM for walk-in assistance.
Contact Customer Service
Reach Metro Water Services customer service at 615-862-4600 (automated services 24/7; live support during business hours) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. The Customer Service Building is located at 1700 3rd Ave N, Nashville, TN 37208.
Frequently Asked Questions
Can I pay my Metro Water Services bill online without creating a full account? Yes. Standard Access on the My Account portal at https://mwsonline.nashville.gov/iwr/user/login.seam allows one-time payments using only your account number—no full Premium registration required.
What payment methods does Metro Water Services accept? The portal and phone accept credit/debit cards and electronic checks (ACH). Kiosks accept cash, checks, and major credit cards. Mail accepts checks or money orders.
Are there convenience fees for Metro Water Services payments? No convenience fees are charged for official automated phone or mail payments. Card payments may have standard processing fees—confirm during checkout.
Where do I mail my Metro Water Services payment? Metro Water Services, P.O. Box 305225, Nashville, TN 37230-5225. Always include your account number on the check.
What are the in-person payment hours and kiosk options? Customer Service Lobby open Tuesdays and Thursdays, 8:00 AM–4:00 PM at 1700 3rd Ave N. Three kiosks available (one 24/7) for cash, checks, and cards.
How do I set up AutoPay for my Metro Water Services bill? Enroll through My Account. It is free and deducts automatically on the due date.
What services does Metro Water Services provide? Safe drinking water supply and wastewater collection for Nashville and Davidson County.
How do I get help with payment arrangements or billing issues? Call 615-862-4600 or use the portal. Flexible arrangements are available through customer service.
