MCTV (Massillon Cable TV) provides internet, cable TV, and phone services to residential and business customers in Ohio. Monthly bills include service charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official Guest Pay Bill page at https://www.mctvohio.com/support/guest-paybill-auth where you can make a quick one-time payment using your account details.
- You can also log into your full My Account portal at https://www.mctvohio.com/support/login to view balances, manage your account, and set up recurring payments.
One-Time Payment (Guest Pay)
MCTV offers a convenient guest pay option for one-time bill payments without requiring a full account login. This quick-pay feature lets you settle your current bill securely using your account number and name on the statement.
To complete a one-time payment:
- Go to the official Guest Pay Bill page.
- Enter your account number and the name exactly as it appears on your statement.
- Select credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Account Portal
Access the full My Account portal at https://www.mctvohio.com/support/login. Registered users can view current and past bills, make payments, analyze usage, set up paperless billing, and manage their account 24/7. The portal supports both one-time payments and recurring options.
Automatic Payments (AutoPay)
Enroll in AutoPay directly through the My Account portal after logging in. This free service automatically deducts your full billed amount from your bank account on the due date each month. You continue to receive your monthly statement for review. Modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill or get assistance by calling the main customer service line at 330-833-4134 during business hours. Have your account number ready. The automated system and representatives can guide you through payment options using credit/debit card or bank account.
Mail Payments
Mail your payment with a check or money order payable to MCTV. Include your account number on the check. Send to: MCTV P.O. Box 1000 Massillon, OH 44648-1000
Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing.
In-Person Payments & Locations
MCTV Main Office 814 Cable Ct. NW Massillon, OH 44647
- Office hours: Monday–Friday, 8:00 AM – 5:00 PM
- Payment methods accepted: Cash, check, and money order (credit/debit cards may be accepted at the counter)
Payments can be made at the counter during business hours. Additional payment locations include select Discount Drug Mart stores in Stark County (Hills & Dales and Dressler Rd. locations). Confirm exact participating stores on the MCTV website.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call 330-833-4134 Monday–Friday, 8:00 AM–5:00 PM. The main office is located at 814 Cable Ct. NW, Massillon, OH 44647. For service outages or emergencies, use the same number or check the outage map on the website.
Frequently Asked Questions
Does MCTV offer one-time guest pay without full registration? Yes. Quick guest pay is available using only your account number and name on the statement.
What payment methods are accepted? Online portal and guest pay accept credit/debit cards and e-checks. In-person accepts cash, check, and money order. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Standard fees apply for credit/debit card transactions and are displayed before confirmation. E-check fees are typically lower.
What is the mailing address? MCTV, P.O. Box 1000, Massillon, OH 44648-1000. Always include your full account number.
Where is the in-person payment location? Main office at 814 Cable Ct. NW, Massillon, OH 44647 (8:00 AM–5:00 PM, Monday–Friday). Additional locations at select Discount Drug Mart stores.
How do I enroll in AutoPay? Log into the My Account portal and follow the AutoPay setup instructions. The service is free and automatic on the due date.
What services does MCTV provide? High-speed internet, cable TV, and home phone services for customers in Ohio.
How do I report an outage or emergency? Call 330-833-4134 or use the outage map on the MCTV website.