Pay your City of Martinsville Electric (and utility) bill quickly and securely using the official Citizen Self Service portal. Make payments with e-check or credit/debit card, enroll in Auto Pay, or use in-person options at City Hall.
- Pay Martinsville Utilities Bill Online – Citizen Self Service (Credit/debit cards and e-checks)
- Utility Billing & Payments Information (Auto Pay form and full details)
How to Pay Your Martinsville Electric Bill
The City of Martinsville, Virginia provides electric service along with water and sewer through the Utility Billing Department. Payments are accepted online through the Citizen Self Service portal, by mail, in person, drive-through, or night drop box.
Login to Pay or Guest Pay
Use the Martinsville Citizen Self Service portal for online payments.
You can pay utility bills with credit/debit cards or e-checks. Full account login is available for managing payments and viewing details, but one-time payments are supported through the self-service system.
Note: Utility bills cannot be paid with a VISA card in some cases (confirm at time of payment).
Pay by Phone
Call 877-800-2956 for automated or assisted payments (credit/debit cards accepted with convenience fee).
For billing questions and assistance:
Utility Billing Office: 276-403-5146
Payment Address (Mail)
Mail checks or money orders to:
City Treasurer
P.O. Box 1023
Martinsville, VA 24114
Include your account number or bill details.
In-Person or Pay in Store
Payments accepted at the City Treasurer’s Office (Municipal Building):
55 W Church Street, Room 104
Martinsville, VA 24112
- Drive-through window and night depository available for convenience.
- Office hours: Monday–Friday, 8:30 a.m.–5:00 p.m. (except holidays).
No widespread retail “pay in store” partners.
Mobile App & Payment Assistant
No dedicated mobile app is available. Use the responsive Citizen Self Service portal on your smartphone or tablet.
Auto Pay is available through direct bank draft. Download and submit the Automatic Bank Draft Form from the Utility Billing page.
Fees and Late Payments
- e-check: $0.50 processing fee.
- Credit/debit card: Convenience fee of 2.55% of the transaction amount (minimum $2).
- Returned checks: $35–$37 fee.
- Late payments may result in additional charges and possible service disconnection. Contact Utility Billing early for arrangements or the Budget/Equal Payment Plan.
Contact Martinsville Utilities
- Utility Billing: 276-403-5146
- Fax: 276-403-5179
- Email: [email protected]
- Physical Address: 55 W Church Street, Room 103, Martinsville, VA 24112
- Mailing Address: P.O. Box 1112, Martinsville, VA 24112 (Utility Billing)
- Official Website: www.martinsville-va.gov
Frequently Asked Questions
How do I pay my Martinsville Electric bill online?
Use the Citizen Self Service portal to pay with e-check or credit/debit card.
Can I make a guest payment for my Martinsville utilities bill?
Yes. Online payments through the self-service system support quick transactions without full account setup in many cases.
What is the phone number to pay my Martinsville bill by phone?
Call 877-800-2956 for payment assistance.
Where do I mail my Martinsville Electric payment?
Send to City Treasurer, P.O. Box 1023, Martinsville, VA 24114.
How do I set up Auto Pay for my Martinsville utilities bill?
Download the Automatic Bank Draft Form from the Utility Billing page and submit it to the office.
Is there a mobile app for Martinsville bill pay?
No dedicated app is available. Use the mobile-friendly Citizen Self Service portal on your phone.
How do I avoid late fees on my Martinsville bill?
Pay on time using online, Auto Pay, or in-person options. Contact Utility Billing at 276-403-5146 for the Budget Payment Plan or arrangements.
Where can I pay my Martinsville utilities bill in person?
Visit the City Treasurer’s Office at 55 W Church Street (drive-through and night drop box available).
Information updated as of April 2026 from official City of Martinsville sources. Always verify the latest details directly on martinsville-va.gov or by calling 276-403-5146, as fees, portal links, and policies may change.