Marina Coast Water District (MCWD) provides water and wastewater services to the Marina, CA area, including Central Marina and Ord Community. Customers can pay bills securely online through the new Customer Portal (launched July 15, 2024), by phone at 831-384-6131, mail, or in person at the office, with options for paperless billing, one-time payments, or recurring auto-pay to avoid late fees and disconnections.
Learn how to pay your Marina Coast Water District bill, set up auto payments, view statements, and contact support using the official links below.
Ways to Pay Your Water Bill | Marina Coast Water District
https://www.mcwd.org/customer_service_payments.php
Detailed payment methods, including online registration, phone, mail, and electronic bill payment setup.
Customer Portal Signup & Login
https://mcwd.merchanttransact.com
New portal for paperless billing, viewing bills, one-time payments, or recurring auto-pay. For assistance, call 831-384-6131.
Payment Options
1. Pay Online via Customer Portal
- Website: Visit mcwd.merchanttransact.com to register or log in.
- Features:
- View current and past bills, usage history, and statements.
- Make one-time payments or set up recurring auto-pay for automatic deductions.
- Enroll in paperless billing for e-delivery.
- Secure 24/7 access with real-time confirmation.
- Payment Methods: Credit/debit card (Visa, MasterCard, Discover, American Express) or eCheck/ACH (bank account).
- Enrollment: Use your account number from your bill; complete the registration form. For electronic bill payment (auto-pay), download and return the Authorization Form with a voided check.
- Fees: No processing fees; late fees apply after due date (contact for payment plans).
2. Pay By Phone
- Phone Number: Call 831-384-6131 (Option 1 for credit card payments, available 24/7 automated; live support Mon-Fri 8 a.m.-5 p.m.).
- Accepted: Credit/debit card.
- Process: Provide your MCWD account number and follow prompts; for payment plans or extensions, select Option 1 or call during hours.
- Note: Convenient for quick payments; also for sewer bills (billed every two months by Monterey One Water).
3. Pay By Mail
- Mailing Address: Marina Coast Water District 920 2nd Avenue, Suite B Marina, CA 93933
- Instructions: Include the return envelope with your bill stub, check or money order (payable to “Marina Coast Water District”); no cash. Allow 7-10 days for processing to meet due dates.
4. Pay In Person
- Location: MCWD Office, 11 Reservation Road, Marina, CA 93933 (or 920 2nd Avenue, Suite B, Marina, CA 93933).
- Accepted: Cash, check, credit/debit card, money order.
- Hours: Mon-Fri 8 a.m.-5 p.m. (call to confirm); drop box available after hours.
- Note: For directions, visit the Contacts page on mcwd.org.
5. Pay Through Bank Bill Pay
- Use your bank’s online bill pay service; add “Marina Coast Water District” as payee with your account number.
6. Payment via doxo
- doxo.com: Pay with credit/debit card, Apple Pay, or bank account. Free for bank transfers; fees may apply for cards.
Account & Billing Support
- Customer Service Phone: 831-384-6131 (general inquiries, billing, service changes; Mon-Fri 8 a.m.-5 p.m.); 831-883-5900 (alternative for payment plans).
- Email: Use the contact form on mcwd.org or [email protected].
- Address: 11 Reservation Road, Marina, CA 93933 (or 920 2nd Avenue, Suite B, Marina, CA 93933).
Assistance Programs
- Electronic Bill Payment: Auto-pay with ACH; download Authorization Form from mcwd.org.
- Payment Plans: Available for customers needing extra time; call 831-384-6131 or 831-883-5900.
- Water Shutoff Protection: Under California Senate Bill 998, MCWD provides a 48-hour notice and written collection policy before disconnection.
- Discounts: No specific senior/low-income discounts listed; inquire for conservation rebates.
FAQs
How do I pay my Marina Coast Water District bill?
Pay online via the Customer Portal at mcwd.merchanttransact.com, by phone at 831-384-6131 (Option 1), mail to 920 2nd Avenue Suite B Marina CA 93933, or in person at the office. Set up auto-pay with the Authorization Form.
How do I obtain a Marina Coast Water District license?
MCWD doesn’t issue “licenses” for water service; to start service, call 831-384-6131 with your details. For electronic bill payment, complete the Authorization Form with a voided check.
How do I pay my Carmichael Water District Bill?
(Outdated/irrelevant; Carmichael is separate.) For MCWD: Use the portal, phone, or mail as above.
What forms of payment does the city of Oceanside accept?
(Irrelevant to MCWD.) MCWD accepts credit/debit cards (Visa/MC/Discover/AMEX), eCheck, check, cash, money order.
How do I set up auto-pay?
Download the Electronic Bill Payment Authorization Form from mcwd.org, include a voided check, and return to MCWD at 11 Reservation Road, Marina, CA 93933. Or enroll via the portal.
Tips for Managing Your Marina Coast Water District Bill
- Register for the new Customer Portal (July 2024) to enable paperless billing, view usage, and set up auto-pay—avoid delays and go green.
- Pay by due date to avoid late fees; for high balances, request a payment plan at 831-384-6131.
- Review bills for water conservation; MCWD promotes low-flow fixtures and rebates.
- Save confirmation emails and monitor for service alerts on mcwd.org.
- For sewer bills (billed bi-monthly by Monterey One Water): $101.90 every two months; pay via MCWD portal if combined.
- Use official channels only to prevent scams; MCWD does not request payments via unsolicited calls or texts.
Marina Coast Water District offers secure, convenient bill pay—start with the new Customer Portal for full access!