Madisonville Municipal Utilities (MMU) in Madisonville, Kentucky, provides electric, water, sewer, and sanitation services to residents and businesses within city limits. Paying your utility bill on time avoids late fees, service interruptions, and potential disconnection. The city offers flexible options including a convenient one-time guest payment without registration, full online account management, phone payments, in-person drive-thru and drop box, and traditional mail.
- You can make a quick one-time payment without creating an account through the secure official portal at https://ipn.paymentus.com/cp/cmky.
- For complete details on every payment method, billing policies, and enrollment options, visit the official Madisonville Municipal Utilities page at https://www.madisonvilleliving.com/utilities.
Pay as Guest – One-Time Payment Without Registration
MMU supports a fast “Make One Time Payment” option on the Paymentus platform that requires no username, password, or account registration. This guest-style method is ideal for customers who need to settle their bill immediately.
How to pay as a guest:
- Go to https://ipn.paymentus.com/cp/cmky
- Select the one-time payment option
- Enter your account number from your most recent bill statement
- Review your current balance and due date
- Complete payment securely using Visa, Mastercard, Discover, electronic check, PayPal, PayPal Credit, or Venmo
Payments submitted before 7:00 p.m. typically post the next business day; those after 7:00 p.m. post within two business days. You receive an immediate confirmation number. This option works well for one-time or occasional payments without ongoing login requirements.
Pay Online with Full Account Access
For ongoing account management, register or log in through the same secure Paymentus portal at https://ipn.paymentus.com/cp/cmky. Once logged in you can:
- View current and past bills with detailed usage
- Make one-time or scheduled payments
- Enroll in automatic payments
- Manage payment methods and view history
- Access paperless billing options
Registration uses your account number and basic information from your bill. The portal is available 24/7 on desktop and mobile devices with secure processing and instant confirmations.
Pay Madisonville Utilities Bill by Phone
Call the dedicated billing line to make payments or set up automatic bank draft using a credit/debit card or electronic check.
Phone number: (270) 824-2102
Have your account number and payment details ready. Representatives or the automated system can process one-time payments or help enroll you in automatic bank draft during business hours. This option is convenient when you prefer speaking with staff or need assistance outside online channels.
Pay In Person – Drive-Thru and After-Hours Drop Box
Madisonville Municipal Utilities Office Address: 77 N. Main Street, Madisonville, KY 42431
Hours: Monday through Friday, 8:00 a.m. – 4:00 p.m. (closed on city holidays)
A convenient drive-thru window is available for assisted payments during business hours. An after-hours drop box allows payments outside regular hours—cash, check, or money order accepted. Payments placed in the drop box are typically processed the next business day. Staff can assist with account questions or payment arrangements during your visit. No widespread retail partner network (such as grocery stores or pharmacies) is currently promoted for MMU payments.
Pay by Mail
Mail your check or money order (payable to MMU or Madisonville Municipal Utilities) to:
Madisonville Municipal Utilities P.O. Box 710 Madisonville, KY 42431
Include your account number on the check or attach the payment stub from your bill. Allow 7–10 business days for delivery and processing to ensure the payment posts before the due date. This traditional method remains reliable for customers who prefer paper-based transactions.
Automatic Bank Draft and Levelized Payment-Plus Plan
Enroll in automatic bank draft by calling (270) 824-2102. Your designated bank account is debited automatically on the due date, helping prevent late fees and missed payments. You can also explore the Levelized Payment-Plus Plan for more predictable monthly bills. Eligibility generally requires at least 12 months at your current residence, a good payment history, and zero balance. The plan averages your recent bills (plus any credit or debit) and divides by 12, carrying differences as a deferred balance. Contact the office to complete the required agreement and billing form.
Important Billing Policies
Meters are read every 28–32 days; estimated bills may be issued if a reading cannot be obtained. The due date is at least 15 days after the billing date. A late fee of 10% applies to the unpaid portion of monthly charges (excluding arrears and taxes). Customers whose primary income is from Social Security or Disability may qualify for a late-fee exemption with proper documentation. Delinquent accounts may receive a one-time 5-day extension every 18 months under specific conditions. Contact the office promptly if you anticipate difficulty paying.
Customer Service and Contact Information
Billing and Payments: (270) 824-2102 Main Office / Customer Service: (270) 824-2100 Billing Supervisor (Lori Stash): (270) 824-2102 or [email protected] Hours: Monday–Friday, 8:00 a.m. – 4:00 p.m.
Physical Address: 77 N. Main Street, Madisonville, KY 42431 Mailing Address for Payments: P.O. Box 710, Madisonville, KY 42431
For utility assistance programs, contact PACS at (270) 821-8114 or other local agencies. Keep your account number handy for all inquiries and payments.
FAQs
How do I pay my Madisonville KY utilities bill as a guest? Use the one-time payment option at https://ipn.paymentus.com/cp/cmky. Enter your account number—no registration or login is required.
What phone number do I call to pay my Madisonville utilities bill? Call (270) 824-2102 to make payments with credit/debit card or electronic check or to set up automatic bank draft.
Where can I pay my Madisonville utilities bill in person? Visit the drive-thru or use the after-hours drop box at 77 N. Main Street, Madisonville, KY 42431 (Monday–Friday, 8:00 a.m.–4:00 p.m. for assisted service).
What is the mailing address for Madisonville utilities payments? Send checks or money orders to Madisonville Municipal Utilities, P.O. Box 710, Madisonville, KY 42431. Include your account number.
Can I set up automatic payments for my Madisonville utilities bill? Yes. Call (270) 824-2102 to enroll in automatic bank draft. The Levelized Payment-Plus Plan is also available for more predictable billing.
How long does online payment take to post? Payments submitted before 7:00 p.m. usually post the next business day; later payments post within two business days.
What is the late fee for Madisonville utilities? A 10% late fee applies to the unpaid portion of monthly charges after the due date.
Who do I contact for billing questions or payment arrangements? Call (270) 824-2102 or email [email protected] during business hours.
