The City of Loveland Utilities (Loveland Water and Power) provides electric, water, wastewater, and stormwater services to residents and businesses in Loveland, Colorado. Timely payment of your utility bill prevents late fees, service disconnection, reconnection charges, or liens on your property.
Official Loveland Utilities Payment Resources
- My Account Portal – Log in with your account number to make one-time payments, view bills, set up AutoPay, and manage your full utility account 24/7.
- Payment Options Page – Complete list of all official ways to pay (online, phone, mail, in-person, AutoPay) with current fees and 2026 updates.
This comprehensive guide replaces all outdated third-party content with the most current and accurate information sourced directly from the City of Loveland’s official websites (lovgov.org and lovelandwaterandpower.org) as of April 2026. The City strongly recommends using only official channels to ensure payments post securely and without unnecessary third-party fees. A 2.85% service fee on credit/debit card payments begins June 1, 2026. Bank account (e-Check/ACH) and AutoPay from checking or savings remain free. No public guest/one-time payment option is available without logging into My Account.
1. Pay Online via My Account (Fastest & Most Recommended)
The official My Account portal at https://myaccount.lovgov.org/app/login.jsp is the primary, secure way to pay your Loveland utility bill 24/7.
How to pay:
- Log in using your utility account number (found on your bill) and password (or register the first time).
- Go to the “Bills & Payments” tab and select one-time payment or scheduled payment.
- Choose e-Check from your bank account (free) or credit/debit card (Visa, MasterCard, Discover, American Express).
- Review and submit for immediate confirmation.
Payments typically post within 1–2 business days. You can view current balance, payment history, usage data, and up to 24 months of invoices. Login is required — there is no guest pay option on the portal.
2. Pay by Phone (24/7 Automated System)
For quick payments without internet:
- Call 970-962-2111 and select option #1 (available 24/7).
- Have your account number ready.
- Pay with e-Check from checking or savings (free) or credit/debit card (2.85% service fee starting June 1, 2026).
The automated system is fast and secure. Live representatives are also available during business hours for assistance.
3. Pay by Mail
Mail payments remain free of convenience fees when using a check or money order (payable to “City of Loveland”).
Mailing address: City of Loveland P.O. Box 202152 Dallas, TX 75320-2152
Include the payment stub from your bill or clearly write your full account number on the check. Allow 5–7 business days for postal delivery and posting. Never send cash.
4. Pay In Person or Drop Box
Convenient walk-in and after-hours options are available:
- In Person: Civic Center, 500 E. 3rd St., Suite 110, Loveland, CO 80537 (Monday–Friday, 8:00 AM – 5:00 PM). Cash, checks, or money orders accepted.
- Drop Box: Located at the Civic Center for after-hours check or money order payments (do not deposit cash).
Payments made in person or via drop box are typically processed the next business day.
5. AutoPay (Free & Recommended for Recurring Payments)
Enroll in AutoPay through My Account for automatic monthly deductions:
- Log in, go to the “Bills & Payments” tab, and select AutoPay.
- Link your checking or savings account (free, no service fees).
- Payments are withdrawn on your due date.
- Modify or cancel anytime online.
AutoPay is the easiest way to avoid missed payments and credit/debit card fees.
6. Additional 2026 Updates & Assistance Programs
- Credit/Debit Card Fee: Effective June 1, 2026, a 2.85% service fee applies to cover processing costs. Use e-Check or AutoPay from a bank account to avoid it entirely.
- Rate Adjustments: 2026 utility rates include modest increases to support infrastructure improvements.
- Payment Assistance: The City offers flexible payment arrangements, extensions, and referrals to local assistance programs for customers facing hardship. Contact Utility Billing before your due date.
- Paperless Billing: Enroll in My Account for email notifications and paperless statements.
7. Important Security & Policy Notes
- Always use official City domains (lovgov.org or myaccount.lovgov.org) and the verified phone number 970-962-2111.
- The City never requests payment via gift cards, wire transfers, cryptocurrency, or unsolicited links.
- Late payments may result in service disconnection after proper notice.
- For utility emergencies (water leaks, power outages): Call the appropriate emergency line listed on your bill.
Customer Service Contact
- Utility Billing: 970-962-2111 (Monday–Friday, business hours for live support)
- Email: [email protected]
- Physical address: Civic Center, 500 E. 3rd St., Suite 110, Loveland, CO 80537
Frequently Asked Questions (FAQs)
1. What is the official online portal to pay my Loveland utility bill? Log in at https://myaccount.lovgov.org/app/login.jsp – the only authorized site for utility payments.
2. Is there a guest or one-time payment option without logging in? No. Login with your account number is required for all online payments.
3. Are there fees for credit or debit card payments? Yes — a 2.85% service fee begins June 1, 2026. e-Check and AutoPay from checking/savings accounts remain free.
4. What phone number is used for payments? Call 970-962-2111 and choose option #1 (24/7 automated system).
5. Where do I mail my utility payment? City of Loveland, P.O. Box 202152, Dallas, TX 75320-2152.
6. How do I enroll in free AutoPay? Log into My Account, go to the Bills & Payments tab, and set up AutoPay from your bank account.
7. Can I pay in person? Yes, at the Civic Center (500 E. 3rd St., Suite 110) during business hours or use the after-hours drop box.
8. How quickly do online or phone payments post? Most electronic payments post within 1–2 business days.
9. What should I do if I cannot pay my full bill? Contact Utility Billing at 970-962-2111 immediately to discuss payment arrangements or assistance options.
10. Are third-party bill-pay services recommended? No. The City only endorses its official My Account portal, verified phone line, mail, and in-person options.
11. Where can I view my bills and usage history? Full access is available after logging into My Account at myaccount.lovgov.org.
12. Is there a separate payment portal for Pulse Broadband? Yes — use https://mybroadbandaccount.com/LovelandPulse/ for Pulse internet services (separate from utilities).