Local Waste Services Bill Pay: Online, Phone & Options

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Pay your Local Waste Services bill quickly and securely — use the official customer portal for trash, recycling, and waste collection services in Central Ohio (Columbus and surrounding municipalities).

Local Waste Services provides reliable residential trash pickup, recycling, yard waste, and commercial waste services across Central Ohio, including many municipalities and subscription customers. Use your Customer Number and Access Code (found on your billing statement) to access your account.

How to Pay Your Local Waste Services Bill Online

The recommended way to pay is through the secure official portal:

  • Login with your email and password (or register using the Customer Number and Access Code from your statement).
  • Make one-time payments, view billing history, service details, and live updates.
  • Set up recurring or automatic payments for convenience.

Direct Portal: https://secure.soft-pak.com/webpaklb/signin.jsp

You can also start from the main website: https://localwasteservices.com/

Note: Third-party services like doxo are available but the official portal is preferred for fastest processing.

Pay by Phone

You can pay your bill or get assistance over the phone during business hours.

  • Customer Service / Payment Line: (614) 409-9375

Call Monday – Friday, 8:00 a.m. – 5:00 p.m. ET to make a payment, discuss your account, or set up recurring options. Have your account or customer number ready.

Mail a Payment

Mail your check or money order to the remittance address printed on your monthly billing statement. Always include your full account or customer number on the check.

Do not send cash by mail. Allow sufficient time for delivery and processing.

In-Person Payments

Local Waste Services does not offer public walk-in “pay in store” locations. For special arrangements (e.g., large commercial accounts), contact customer service at (614) 409-9375.

Mobile App & Payment Assistant

  • No dedicated mobile app is available.
  • The online portal is mobile-friendly — you can log in, view your account, and make payments easily from your smartphone or tablet.
  • Ask about direct debit or recurring payment options when registering or calling for hassle-free monthly billing.

Fees & Late Payments

  • Credit/Debit Card Processing Fee: $1.99 per transaction (MasterCard, Visa, Discover accepted).
  • Direct Debit (ACH) Fee: $0.60 per payment (in some service areas).
  • Late payments may result in additional fees or service interruptions. Contact customer service promptly if you anticipate a delay.

Contact Information

For service requests, missed pickups, or billing questions, have your customer number ready.

Local Waste Services Bill Pay – FAQs

How do I pay my Local Waste Services bill online?
Visit the secure portal at https://secure.soft-pak.com/webpaklb/signin.jsp and log in using the Customer Number and Access Code from your statement.

Can I pay by phone?
Yes. Call (614) 409-9375 during business hours for payment assistance.

Is there a mobile app?
No dedicated app. Use the mobile-friendly online portal on your smartphone.

What payment methods are accepted?
Credit/debit cards (with $1.99 fee), direct debit/ACH ($0.60 fee in some cases), and checks by mail.

Are there convenience fees?
Yes — $1.99 for credit/debit card payments and $0.60 for direct debit.

How do I register for the online portal?
Use your Customer Number and Access Code from your billing statement to create an account.

What if my payment is late?
Contact customer service at (614) 409-9375 immediately to discuss options and avoid service issues.

Still need help?
Call (614) 409-9375 or email [email protected]. Always refer to the payment instructions and remittance address on your latest bill.

Last updated: April 2026. Payment options and fees can change. Always verify using the official Local Waste Services website or contact information on your bill.

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