Life Storage, now an Extra Space Storage brand following the 2023 acquisition, offers convenient online rent and bill payment options for self-storage customers nationwide. Monthly rent payments keep your account current and prevent late fees or unit access issues.
For official payment details and account management, visit the Life Storage page at https://www.extraspace.com/life-storage/ where you can find all current options and links. You can also log into the secure My Account portal at https://myaccount.extraspace.com/ to view your balance, make payments, and manage your storage rental.
One-Time Payments in My Account
Life Storage customers make one-time payments through the official My Account portal—no separate guest pay form exists, but the process is quick and secure once logged in. This option suits customers who prefer manual payments without setting up recurring deductions.
To complete a one-time payment:
- Go to the My Account portal and sign in or register using the email on file.
- Select your storage unit and current balance.
- Choose credit/debit card or bank account (eCheck).
- Review the amount and submit for instant processing.
Payments typically post the same business day. Confirmation appears in your account and via email. Convenience fees may apply depending on the payment method and are shown during checkout.
Online Account Portal
Access the full My Account system at https://myaccount.extraspace.com/. Registered users view bills, make payments, update contact information, set reminders, and manage access codes. The portal and Extra Space Storage mobile app support both one-time payments and recurring setups 24/7.
Automatic Payments (AutoPay)
Enroll in AutoPay directly in My Account or the Extra Space Storage app after logging in. This free service automatically deducts your rent from your bank account on the due date each month. AutoPay eliminates missed payments and late fees. Modify or cancel it anytime through the portal.
Pay by Phone
Pay your bill over the phone by calling the Extra Space Storage customer service team at 888-786-7243 (888-STORAGE) or 800-220-5056. Representatives assist with one-time payments using a credit or debit card. Store-specific numbers are also available in My Account or on the facility page.
Mail Payments
Mail your payment with a check or money order payable to Extra Space Storage (Life Storage). Include your account number and unit number on the check. Use the remittance address printed on your monthly statement. Allow 5–7 business days for processing. Mail payments incur no convenience fees.
In-Person Payments at Facilities
Pay rent in person at your local Life Storage (now Extra Space Storage) facility during office hours. Most locations accept cash, checks, money orders, or credit cards at the on-site office. Use the Extra Space Storage website or app to locate your nearest facility, view hours, and confirm payment methods. Many facilities also offer after-hours drop boxes for payments.
Contact Customer Service
For billing questions, payment assistance, or account support, contact Life Storage customer service at 888-786-7243 or 800-220-5056. Additional store-specific numbers appear in My Account or on the facility page. Customer service is available Monday–Friday during standard business hours.
Frequently Asked Questions
Can I make a one-time payment for my Life Storage bill without recurring setup? Yes. One-time payments are available through the My Account portal after a quick sign-in or registration.
What payment methods does Life Storage accept? Online and phone support credit/debit cards and e-checks. In-person accepts cash, checks, money orders, and cards. Mail accepts checks and money orders.
Are convenience fees charged for Life Storage payments? Yes, standard convenience fees apply for credit/debit card transactions and are displayed before you confirm payment. E-check fees are usually lower.
Where do I mail my Life Storage rent payment? Use the exact remittance address shown on your monthly statement. Always include your account and unit numbers.
Can I pay my Life Storage bill in person? Yes. Visit your local facility office during posted hours or use the after-hours drop box when available.
How do I set up AutoPay for Life Storage? Log into My Account or the Extra Space Storage app and follow the AutoPay enrollment steps. The service is free and reliable.
What happened to Life Storage accounts after the acquisition? Life Storage became an Extra Space Storage brand in 2023. All accounts and payments now use the Extra Space My Account portal and app.
How do I locate my local Life Storage facility for in-person payments? Use the Extra Space Storage website or mobile app to search by zip code and view facility hours, phone numbers, and payment options.
