You can pay your Las Vegas Valley Water District (LVVWD) bill online, by phone, by mail, at 24/7 kiosks, or in person at the Valley View office.
Pay LVVWD water bill online – My Account
LVVWD pay bill options page
LVVWD Online Bill Pay (My Account & Guest‑Style Options)
LVVWD’s main way to pay online is through My Account, their secure customer portal.
- Go to myaccount.lvvwd.com or click “My Account” → “Pay bill” at lvvwd.com.
- Create a profile or log in to pay, view statements, see water use, enroll in paperless billing, and set up autopay.
- Through My Account you can also track daily usage and leak spikes so you avoid excessive‑use charges.
If you do not want full registration, you can still make quick one‑time payments from the Pay Bill page by following the prompts and entering your account information, which works similarly to guest pay.
Mobile app and payment assistant
LVVWD offers an official mobile app for iOS and Android.
- The app lets you view account info, pay your water bill, track water use, and report water waste.
- Paired with My Account, it works like a payment assistant, helping you avoid surprise bills and excessive‑use charges by monitoring daily usage and sending alerts.
Pay by Phone
You can pay your LVVWD bill by phone using their automated system.
- Call 702‑870‑4194 (in‑state) or 800‑252‑2011 (out‑of‑state).
- From the automated menu, say “make a payment” and follow the prompts.
- Pay with Visa, Discover, MasterCard, American Express, or Diners Club International.
- If you are calling from a different number than the one on your account, you may need to enter your account number, the phone number on file, or the last four digits of the primary account holder’s SSN to verify.
For other questions, you can reach Customer Care at the same number during business hours.
Pay in Person (Lobby & 24/7 Kiosks)
LVVWD provides multiple in‑person payment options at their Valley View office.
- Main office & customer lobby:
Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89107 / 89153 mailing - Lobby hours: Monday–Thursday, 8 a.m.–5 p.m. (excluding holidays).
- You can pay with cash, check, debit card (with credit logo), American Express, Discover, MasterCard, Visa, and Diners Club International.
Self‑service kiosks
- Walk‑up and drive‑up kiosks are located outside the lobby at 1001 S. Valley View Blvd.
- Kiosks are available 24 hours a day and accept check, debit, and major credit cards; the indoor kiosk also accepts cash.
Pay by Mail
To pay your LVVWD bill by mail, send your payment to the official remittance address.
Include your account number on the check or money order and mail several days before the due date so it arrives and posts on time.
Pay Through Your Bank or Third‑Party Services
You can also pay your LVVWD bill using your bank’s online bill pay or certain third‑party services.
- When using bank bill pay, enter your LVVWD account number and mailing address exactly as shown on your bill.
- Third‑party services like doxo can route payments to LVVWD, but they may charge their own service fees and processing may take longer, so the district recommends paying directly through LVVWD channels for time‑sensitive bills.
Fees, Late, and Excessive Use Charges
Standard online, phone, mail, kiosk, and lobby payments made directly through LVVWD do not list an extra “convenience fee” beyond your water charges.
LVVWD does, however, apply excessive use charges for very high residential water use:
- If your monthly usage exceeds seasonal thresholds, you pay an additional $9 per 1,000 gallons above the threshold.
- Thresholds vary by season and billing period length (higher in summer, lower in winter).
- About 90% of households never incur this charge, and many high‑use customers reduce consumption after the first or second excessive‑use bill.
Late payment policies and potential service interruptions are detailed on your monthly bill and LVVWD’s site; paying at least the amount due by the due date helps avoid collection actions and disruptions.
Contact Information
- Website & My Account: https://www.lvvwd.com and https://myaccount.lvvwd.com
- Customer Care (billing, payments, service):
Phone: 702‑870‑4194 (NV) / 800‑252‑2011 (out of state) - Main office & mailing address:
Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153
FAQs About Las Vegas Water District Bill Pay
How can I pay my LVVWD bill online?
Create or log in to My Account at myaccount.lvvwd.com to view your bill, schedule payments, set up autopay, and track water usage; you can also make quick one‑time payments from the Pay Bill page.
Can I pay my Las Vegas water bill by phone?
Yes. Call 702‑870‑4194 (or 800‑252‑2011) and say “make a payment” to use the automated system with Visa, MasterCard, Discover, American Express, or Diners Club.
Where can I pay my LVVWD bill in person?
Visit the LVVWD office at 1001 S. Valley View Blvd. to pay in the lobby Monday–Thursday, 8 a.m.–5 p.m., or use the 24/7 walk‑up and drive‑up kiosks outside the building.
Does LVVWD have a mobile app to pay my bill?
Yes. The LVVWD mobile app lets you view account info, pay your bill, track daily water use, and report water waste, integrating with My Account to help you avoid surprise bills and excessive use charges.
Are there extra fees or penalties I should know about?
LVVWD does not list an extra convenience fee for standard direct payments, but customers who exceed seasonal usage thresholds may see a $9 per 1,000‑gallon excessive use charge added to their bill.
