Lane Electric Cooperative is a member-owned rural electric utility serving approximately 11,000 members across a 3,000-square-mile territory in central Oregon, including areas such as Eugene, Cottage Grove, Oakridge, Lowell, Veneta, and surrounding communities. Timely payment of your electric bill ensures uninterrupted service and helps avoid late fees or service interruptions.
Key Resources for Lane Electric Bill Pay
- https://www.laneelectric.com/ — Official homepage with direct links to Pay Bill, SmartHub, payment options, outage map, and member services. Perfect for quick navigation to all billing and account tools.
- https://laneelectric.smarthub.coop/PayNow.html (or SmartHub login) — Secure platform for one-time payments, account registration, viewing bills, and managing payments without needing a full login for basic transactions in many cases.
Quick Pay and Online Payment Options
Lane Electric Cooperative provides convenient online payments through its SmartHub platform. Members can register or log in at the SmartHub portal to make payments, view usage history, set up electronic bills, and manage accounts. One-time payments are available via the dedicated PayNow link, making it easy even for occasional users.
The SmartHub app (available on major app stores) allows on-the-go payments, balance checks, and usage monitoring. Additional features include 13-month usage graphs, payment history, and electronic billing to reduce paper waste. Auto Pay options include Electronic Funds Transfer (EFT) from checking/savings accounts or recurring payments with Visa, Mastercard, or debit cards.
Third-party services such as doxo are also available for credit/debit card or bank account payments, though official SmartHub channels are recommended for the best experience and security.
Pay by Phone Options
For 24/7 convenience, use the automated pay-by-phone system: 855-960-3186
You will need your account number. This line is available every day of the year. For general customer service and billing inquiries, call the main office at 541-484-1151 during business hours.
In-Person, Drop Box, and Cash Payment Locations
In-Person Payments can be made at the Lane Electric office headquarters during business hours.
Drop Boxes (available 24/7):
- Lane Electric Office drop box
- City Hall in Lowell: 70 North Pioneer Street, Lowell, OR
Cash Payment Locations include MoneyGram and VanillaDirect retailers. View the current MoneyGram locations PDF on the official payment options page for directions.
Office hours for in-person visits: Monday through Thursday, 7:30 a.m. to 5:30 p.m. (closed Fridays and holidays, but outage reporting and pay-by-phone remain available 24/7).
Lane Electric Cooperative Headquarters and Contact Details
Headquarters Address 787 Bailey Hill Road Eugene, OR 97402
Main Phone 541-484-1151 (general inquiries and customer service)
Pay-by-Phone 855-960-3186 (24/7)
Email General Inquiries: [email protected]
The cooperative serves a wide area from the Cascade Mountains to Veneta, with key communities including Blue River, Creswell, Dexter, Dorena, Fall Creek, Leaburg, Lorane, Pleasant Hill, Vida, Walterville, Westfir, and more.
Special Billing Programs
Lane Electric offers flexible options such as Pay As You Go (Prepaid) billing, which provides no surprise monthly bills, no due dates, no late fees, and budget-friendly payments. Maintain a credit balance and monitor usage via SmartHub or the app.
The Even-Pay Plan averages your bill over 12 months for predictable monthly payments (eligibility requires 12 months at the same address and credit criteria; sign-up typically February through September).
Members can also participate in the Member Assistance Program (MAP) by rounding up their bill to the nearest dollar to help families in financial crisis — Lane Electric covers all administrative costs.
Frequently Asked Questions (FAQs)
How can I pay my Lane Electric Cooperative bill online?
Log into or use the SmartHub platform at laneelectric.smarthub.coop for one-time or recurring payments, or access the PayNow option directly. The mobile app provides full functionality on the go.
What is the pay-by-phone number for Lane Electric?
Call 855-960-3186, available 24 hours a day, 7 days a week, 365 days a year. Have your account number ready.
Where can I make an in-person or drop box payment for Lane Electric?
In-person at the Eugene headquarters (Monday–Thursday 7:30 a.m.–5:30 p.m.) or use the 24/7 drop boxes at the Lane Electric office or Lowell City Hall (70 North Pioneer Street).
What are the cash payment locations for Lane Electric bills?
Use MoneyGram locations (check the official PDF for details) or VanillaDirect retailers. Full list available on the payment options page.
Where is Lane Electric Cooperative headquartered?
787 Bailey Hill Road, Eugene, OR 97402. Phone: 541-484-1151.
Does Lane Electric offer prepaid or averaged billing plans?
Yes — Pay As You Go (Prepaid) and Even-Pay plans are available. Contact member services or visit the payment options page for details and eligibility.
How do I report an outage or get emergency assistance?
Use the outage map on the homepage or call 541-484-1151. Payment assistance programs are also available for qualifying members.
Can I set up Auto Pay with Lane Electric?
Yes, through SmartHub using EFT from your bank account or credit/debit card for automatic monthly deductions.
