Pay your City of Killeen water/utility bill online with Click2Gov, by phone, by mail, or in person at the Utility Collections office or drive‑thru, with a flat fee on online and phone payments.
Pay Killeen utility bill online (Click2Gov portal)
City of Killeen Utility Collections – payment options & contact
Online Bill Pay & One‑Time Payment
Killeen uses Click2Gov Utility Billing for online payments.
- After you log in to your utility account, you can:
- If you have not created an online account, click Create New User in the top right corner and use the information from your bill.
One‑Time Payment (No Login)
You can also make a one‑time payment without logging in.
- Select One Time Payment on the left menu, enter the account number from your utility bill, and follow the prompts to pay.
A 2.00 USD processing fee is added to all online payments, whether logged‑in or one‑time.
Pay by Phone
You can pay your bill or get help over the phone.
- Automated/phone payments: 254‑220‑4183 (new phone payment number announced by the city).
- A 2.00 USD fee is applied to all phone payments as well.
For assistance with your account, balances, or disconnection notices, contact the Utility Collections office:
- Utility Collections main phone: 254‑501‑7800.
If your water service has been disconnected, you must call the office at 254‑501‑7800 before 1:45 p.m. CST for same‑day reconnection; after 1:45 p.m., additional fees apply for next‑day or after‑hours reconnection.
In‑Person, Drive‑Thru & Mail
In‑Person & Drive‑Thru
You can pay in person at the Utility Collections Division.
- Office / lobby & drive‑thru address:
Utility Collections Division
210 W Avenue C
Killeen, TX 76541
The office and drive‑thru are typically open Monday–Friday, 8:00 a.m.–5:00 p.m. (excluding holidays).
Accepted in‑person payment types:
There is no 2 USD processing fee for in‑person payments.
By Mail
You can mail your payment to the city.
- Mailing address:
Utility Collections Division
P.O. Box 549
Killeen, TX 76540‑0549
Include your payment coupon or write your utility account number on your check or money order. Mail several days before the due date.
Late Fees, Posting Times & Reconnection
Online and phone payments follow specific posting rules.
- Payments received after 5:00 p.m. CST are posted on the next business day.
- Payments received after 5:00 p.m. on the due date are subject to additional fees (late charges).
- Weekend and holiday payments are posted on the next regular business day.
If your account is delinquent, you must contact Utility Collections after making an online or phone payment to prevent disconnection. If your water is already off, call 254‑501‑7800 before 1:45 p.m. CST for same‑day reconnection or expect extra fees for after‑hours service.
Alternative & Third‑Party Bill Pay
You can also pay your Killeen utility bill using third‑party bill‑pay services.
- doxo lets you pay City of Killeen bills via linked bank account (often free), credit card, debit card, or Apple Pay, with mobile apps for iOS and Android.
Banks’ own online bill‑pay services can also mail checks or send ACH payments to:
City of Killeen Bill Pay FAQs
How do I pay my Killeen water bill online?
Go to the Click2Gov Utility Billing site, log in or create a new user account to view bills and set up auto‑pay, or choose One Time Payment on the left menu to pay without logging in, using your account number. A 2 USD processing fee applies.
What is the phone number to pay my Killeen utility bill?
Call 254‑220‑4183 to make a utility payment by phone; a 2 USD processing fee applies to all phone payments. For general questions or reconnection help, call Utility Collections at 254‑501‑7800.
Where can I pay my Killeen water bill in person?
Pay at the Utility Collections Division, 210 W Avenue C, Killeen, TX 76541, Monday–Friday, 8:00 a.m.–5:00 p.m., using the lobby or drive‑thru. There is no processing fee for in‑person payments.
What happens if I pay after 5:00 p.m. on the due date?
Payments made after 5:00 p.m. CST are posted the next business day and can incur late fees if made after the due date. If your account is delinquent, you must call 254‑501‑7800 after paying to avoid disconnection.