Karnes Electric Cooperative, Inc. (Karnes EC) is a locally owned, not-for-profit electric distribution cooperative serving more than 12,000 members and over 22,000 meters across 12 counties in South Texas and the Coastal Bend region, including Atascosa, Bee, Bexar, DeWitt, Frio, Goliad, Karnes, La Salle, Live Oak, McMullen, Medina, and Wilson counties. As a member-owned utility, Karnes EC provides reliable electric service with competitive rates, state-of-the-art infrastructure, and a strong commitment to community support. Timely bill payments are essential to maintain uninterrupted service, avoid late fees, and support the cooperative’s operations. Whether you prefer the convenience of online guest payments, automated recurring options, or traditional in-person methods, Karnes EC offers multiple secure, up-to-date channels to pay your bill quickly and easily.
Official Payment Links (Verified Current as of April 2026):
| Link | |
|---|---|
| Quick Pay – Guest Payment | One-time credit card payment without logging in or creating an account. Enter your account number and ZIP code for instant guest/QuickPay processing https://karnesec.smarthub.coop/PayNow.html |
| SmartHub Account Login & Billing Portal | Full account management, bill history, paperless billing signup, AutoPay setup, usage monitoring, and secure payments via the desktop site or mobile app. |
Quick Pay (Guest Payment) – Fastest One-Time Option Karnes EC’s official Quick Pay feature allows members and guests to pay their electric bill instantly using a credit card without needing a SmartHub account or login.
Simply visit the verified link above, enter your account number and service address ZIP code, and complete the secure transaction. This option is ideal for one-time payments, helping new residents, landlords, or anyone needing immediate payment.
No registration is required, and the system processes payments in real time. Official documentation confirms this is a credit-card-only guest payment portal with no login barrier, ensuring maximum convenience while maintaining security.
SmartHub Online & Mobile App Payments For full account control, register or log in to SmartHub at the link provided. Members can view current and past bills, monitor energy usage, sign up for paperless billing, and make one-time or recurring payments using Visa, MasterCard, American Express, Discover, or bank accounts. The free SmartHub mobile app (available on iOS and Android) puts all these tools in your pocket. Payments post quickly, and you receive email confirmations. SmartHub also supports outage reporting and service requests.
Auto Pay – Set It and Forget It Enroll in Auto Pay through your SmartHub account to have your bill automatically drafted from a checking, savings, debit, or credit card account each month. This eliminates the risk of late payments and ensures continuous service. Enrollment takes just a few minutes online or via the app. You can cancel or modify Auto Pay anytime through the same portal. Official guidance recommends Auto Pay for members seeking hassle-free monthly billing.
Pay by Phone Call the toll-free automated payment line at 1-888-807-3952 (available 24/7) to make a secure payment using your credit or debit card. Follow the voice prompts to enter your account number and payment details. Live Member Service Representatives are also available during business hours at the same number for assistance with billing questions or payment arrangements.
Mail Your Payment For traditional payment, mail a check or money order (payable to “Karnes Electric Cooperative”) along with the remittance stub or your account number clearly written on the check. Allow sufficient mailing time to ensure receipt by the due date. Send payments to: Karnes Electric Cooperative P.O. Box 7 Karnes City, TX 78118 This address is the official remittance location confirmed on the cooperative’s current billing page.
In-Person, Drive-Thru, Kiosk & Night Drop Payments Karnes EC maintains two convenient physical locations for in-person service and payments during regular business hours (Monday–Friday, 8:00 a.m.–5:00 p.m.):
- Karnes City Headquarters: 1800 N US Hwy 181, Karnes City, Texas 78118
- Pleasanton Member Service Center: 1824 W Goodwin, Pleasanton, Texas 78064
At both locations you can:
- Pay in the lobby or at the drive-thru window during business hours.
- Use 24/7 electronic kiosks located at each office (accepting cash, checks, or cards).
- Drop payments after hours in the secure night drop boxes available at both sites.
These options provide flexibility for members who prefer face-to-face service or need to pay outside normal banking hours. Kiosks and night drops ensure payments can be made anytime without waiting for office hours.
Customer Service & Support Reach Karnes EC’s Member Services team at the toll-free number 1-888-807-3952 for billing inquiries, payment arrangements, service starts/stops, or outage reporting. General inquiries can also be directed via email to [email protected]. For the most current information on rates, outages, or programs, visit the official website at www.karnesec.org. The cooperative’s contact page and billing portal are updated regularly to reflect the latest policies.
Karnes EC remains committed to transparent communication and member-focused service. Recent adjustments, such as the 2026 rate update (the first since 2009), reflect rising operational costs while maintaining affordable service for the community.
Frequently Asked Questions (FAQs)
Q: Does Karnes Electric offer a guest pay or Quick Pay option without an account? A: Yes. Use the official Quick Pay portal at https://karnesec.smarthub.coop/PayNow.html for credit card payments with no login required.
Q: What is the mailing address for Karnes Electric bill payments? A: Payments should be mailed to Karnes Electric Cooperative, P.O. Box 7, Karnes City, TX 78118.
Q: What are the office hours and physical locations? A: Both the Karnes City Headquarters (1800 N US Hwy 181, Karnes City, TX 78118) and Pleasanton Member Service Center (1824 W Goodwin, Pleasanton, TX 78064) are open Monday–Friday, 8:00 a.m.–5:00 p.m. Kiosks and night drops are available 24/7.
Q: Can I set up Auto Pay online? A: Yes, through your SmartHub account or mobile app. You can choose checking, savings, debit, or credit card for automatic monthly drafts.
Q: What phone number should I call for billing or payment help? A: Use the toll-free number 1-888-807-3952 for automated payments, live assistance, and outage reporting.
Q: Are there convenience fees for credit card payments? A: Current official documentation does not list additional convenience fees for Quick Pay or SmartHub credit card transactions; always confirm on the payment screen at the time of transaction.
Q: How do I report an outage or start new service? A: Call 1-888-807-3952 or log into SmartHub. New service applications are also available online.
Q: Where can I find my account number? A: It appears on your monthly bill, the SmartHub dashboard, or any correspondence from Karnes EC.
