Johnston County Public Utilities provides essential water and wastewater services to residential and commercial customers throughout Johnston County, North Carolina. Bills are issued monthly with a clear due date printed on each statement. Timely payment prevents late fees (including a $50 non-payment penalty) and service interruptions.
- For the most current details on billing and payment options, visit the official Pay Water Bill page at https://www.johnstonnc.gov/utilities/paybills.cfm.
- Customers can also make secure one-time payments directly through the official online payment service powered by Paymentus, accessed from the county’s verified payment portal : https://johnstoncntpublicutinc.munisselfservice.com/css/citizens/utilitybilling/default.aspx
Guest Pay / One-Time Payment Option
Johnston County Public Utilities offers a convenient one-time payment (guest pay) option through its official Paymentus-powered online system—no account registration or login required. This feature is ideal for occasional users or those who prefer not to create an online profile.
To complete a guest payment:
- Visit the official Pay Water Bill page and follow the link to the secure Paymentus portal.
- Enter your Johnston County Public Utilities account number exactly as shown on your bill.
- Provide payment details using a credit/debit card (Visa, MasterCard, or Discover) or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
A $2.15 convenience fee applies per transaction for amounts up to $250 (multiple payments required for larger amounts). Payments post immediately to your account. You will receive an on-screen receipt and confirmation number. Online and phone payments cannot be refunded or reversed.
Online Account Management
Create a free account on the official portal (accessed via the Pay Water Bill page) for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless billing, and manage recurring payments. The system is secure and mobile-friendly.
Pay by Phone
Use the 24/7 automated pay-by-phone system by calling 844-845-2151 (Spanish option available by selecting #2). Have your account number ready. The system accepts Visa, MasterCard, Discover, and electronic checks. A $2.15 convenience fee applies per transaction up to $250. For amounts over the limit or assistance, Customer Service representatives can process credit card payments without the transaction fee during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to Johnston County Public Utilities) to: Johnston County Public Utilities P.O. Box 2263 Smithfield, NC 27577
Include your full account number on the check. Do not send cash, post-dated checks, counter checks, starter checks, or two-party checks. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and Drop Box Payments
Visit the Public Utilities office in person at: Johnston County Land Use Center 309 E. Market Street Smithfield, NC 27577
Office hours are Monday through Friday, 8:00 AM to 5:00 PM (excluding county holidays). Payments are accepted at the customer service counter during these hours.
For after-hours convenience, use the secure drop box located outside the Land Use Center. Drop boxes accept checks or money orders only (include your bill stub) and are processed the next business day.
Automatic Bank Draft (Free AutoPay)
Enroll in the free Automatic Bank Draft program to have your water bill automatically deducted from your checking or savings account each month.
To enroll:
- Use the SignNow online form (request an email invitation through the official website) or
- Download and complete the printable Authorization for Bank Draft form and mail or fax it to the Public Utilities office.
Submit a new form to change bank information. Once approved, drafts occur automatically on the due date with no fees.
Contact Customer Service
Reach Johnston County Public Utilities Customer Service at 919-989-5075 (Monday–Friday, 8:00 AM–5:00 PM) for billing inquiries, payment arrangements, service starts/stops, or assistance. Email support is available at [email protected] or [email protected]. After-hours emergencies: 919-989-5056. The main office is located at 309 E. Market Street, Smithfield, NC 27577.
Frequently Asked Questions
Can I pay my Johnston County Public Utilities water bill online without creating an account? Yes. The official Paymentus-powered portal (accessed via https://www.johnstonnc.gov/paywaterbill) offers full one-time/guest pay functionality using only your account number—no login required.
What payment methods does Johnston County Public Utilities accept? Online and phone options accept Visa, MasterCard, Discover, and ACH electronic checks. In-person, drop box, and mail accept checks or money orders. No cash is accepted by mail or drop box.
Is there a convenience fee for online or phone payments? Yes. A $2.15 convenience fee applies per transaction for amounts up to $250 on online and phone payments. Customer Service can process larger credit card payments without the fee.
Where do I mail my Johnston County Public Utilities water bill payment? Johnston County Public Utilities, P.O. Box 2263, Smithfield, NC 27577. Always include your account number on the check.
What are the in-person payment hours and location? Monday–Friday, 8:00 AM–5:00 PM at the Johnston County Land Use Center, 309 E. Market Street, Smithfield, NC 27577. Use the exterior drop box for after-hours check deposits.
How do I set up free Automatic Bank Draft (AutoPay)? Complete the Authorization for Bank Draft form online via SignNow or mail/fax the printable version to the Public Utilities office. Enrollment is free.
What services does Johnston County Public Utilities provide? Water supply, wastewater collection and treatment, and related utility services for residents and businesses across Johnston County, North Carolina.
How do I get help with billing questions or payment arrangements? Call 919-989-5075 during business hours or email [email protected]. Flexible arrangements are available through customer service.
