Jackson Energy Authority (JEA) delivers electricity, natural gas, water, wastewater, cable TV, internet, and telephone services to customers in Jackson, Tennessee. Monthly bills combine these charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official Bills & Payments page at https://www.jaxenergy.com/support/bills-payments where you can review every verified method in detail.
- You can also manage your account and pay securely through the official online account management portal at https://jaxenergy.utilitynexus.com/.
One-Time Payment (Quick Pay)
Jackson Energy Authority offers a convenient Quick Pay option for one-time payments without requiring a full account login. This guest-style feature lets you settle your current bill securely using your account number.
To complete a one-time payment:
- Go to the official online account management portal.
- Select the Quick Pay or guest payment option.
- Enter your account number from your statement.
- Choose credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Account Portal
Access the full online account management portal at https://jaxenergy.utilitynexus.com/ to view current and past bills, make payments, analyze usage, set up paperless billing, and manage your account 24/7. The portal and mobile app are secure and fully mobile-friendly.
Automatic Payments (Bank Draft)
Enroll in Bank Draft (AutoPay) through the online portal after signing in. This free service automatically deducts your full billed amount from your checking or savings account on the due date each month. You continue to receive your monthly statement for review. Modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill 24 hours a day, seven days a week by calling 731-422-7500 and selecting Option #2 from the voice menu. Have your account number ready. Credit/debit card or e-check payments are accepted with convenience fees displayed before confirmation.
Mail Payments
Mail your payment with a check or money order payable to Jackson Energy Authority. Include the bottom stub portion of your bill and your account number on the check. Send to: Jackson Energy Authority P.O. Box 2082 Memphis, TN 38101-2082
Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing.
In-Person Payments & Locations
Customer Center – Midtown 351 Dr. Martin Luther King, Jr. Drive Jackson, TN 38301
Customer Center – North 2030 Pleasant Plains Extended Jackson, TN 38305
Both locations offer walk-in service (Monday–Friday, 8:00 AM – 5:00 PM), drive-thru windows (7:30 AM – 5:00 PM), and 24/7 self-service kiosks. Payments can be made with cash, check, credit/debit card, or money order at the counter or kiosks. Additional authorized payment locations are available throughout the service area—check the official site for the complete list.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call 731-422-7500 Monday–Friday during business hours. The main office is located at 119 E College Street, Jackson, TN 38301. For outages or emergencies, use the same number 24/7.
Frequently Asked Questions
Does Jackson Energy Authority offer one-time Quick Pay without full registration? Yes. Quick Pay is available through the online portal using your account number without full login.
What payment methods are accepted? Online Quick Pay and portal accept credit/debit cards and e-checks. In-person and kiosks accept cash, checks, and cards. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Fees apply to credit/debit card transactions and are displayed before confirmation. Bank draft AutoPay has no additional fee.
What is the mailing address? Jackson Energy Authority, P.O. Box 2082, Memphis, TN 38101-2082. Always include your full account number and bill stub.
Where can I pay in person? At the Midtown Customer Center (351 Dr. Martin Luther King, Jr. Drive) or North Customer Center (2030 Pleasant Plains Extended), both with walk-in, drive-thru, and 24/7 kiosks.
How do I enroll in AutoPay? Sign into the online portal or contact customer service to set up bank draft.
What services does Jackson Energy Authority provide? Electricity, natural gas, water, wastewater, cable TV, internet, and telephone services in Jackson, Tennessee.
How do I report an outage or emergency? Call 731-422-7500 immediately for assistance.
