IPL (now operating as AES Indiana) provides reliable electric service to residential and commercial customers in central Indiana. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Payment and Billing Options page at https://www.aesindiana.com/payment-and-billing-options where you can review all methods and set up AutoPay.
- You can also manage your account and make payments through the official My Account portal at https://myaccount.aesindiana.com/.
Online Payment Portal
https://v51.ez-pay.io/validate.aspx?BillerID=QpiKjfc4rJ
AES Indiana offers convenient 24/7 online bill pay through its secure portal. New users complete a simple one-time registration using your account number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and make one-time or recurring payments from any device.
The portal supports checking or savings accounts (no fee) and credit/debit cards ($1.95 KUBRA fee per payment). Payments are processed securely and typically post the same or next business day.
Automatic Payments (AutoPay)
Enroll in free AutoPay through My Account to have payments automatically withdrawn from your checking or savings account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay by phone using checking or savings (no fee) by calling 317-261-8222 or 888-261-8222. For credit/debit card payments ($1.95 fee), call 800-672-2407. The automated systems guide you through the process securely. For billing questions or assistance, the same numbers connect you to representatives during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to AES Indiana) to: AES Indiana P.O. Box 110 Indianapolis, IN 46206-0110
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Authorized Agents
Make payments in person at authorized pay agents across the service area. A full list of locations is available on the official payment locations site at https://aesagents.com/. Payments at these agents post promptly with no convenience fee from AES Indiana (some agents may charge their own fees for certain methods). Cash, checks, and cards are accepted at most locations.
Contact Customer Service
Reach AES Indiana customer service at 317-261-8222 or 888-261-8222 (Monday–Friday during business hours) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. The main office is located in Indianapolis, Indiana.
Frequently Asked Questions
Can I pay my IPL/AES Indiana bill online without creating an account? The official portal requires a one-time registration using your account number from the bill for full online access and AutoPay. There is no standalone guest pay option.
What payment methods does AES Indiana accept? The portal and phone accept checking/savings accounts (no fee) and credit/debit cards ($1.95 fee). Mail accepts checks or money orders. In-person agents accept cash, checks, or cards where available.
Are there convenience fees for IPL/AES Indiana payments? Yes. A $1.95 KUBRA fee applies to credit/debit card payments made online or by phone. Checking/savings, AutoPay, and mail payments are fee-free.
Where do I mail my IPL/AES Indiana payment? AES Indiana, P.O. Box 110, Indianapolis, IN 46206-0110. Always include your account number on the check.
What are the in-person payment options? Payments can be made at authorized pay agents across the service area. A full list is available at https://aesagents.com/.
How do I set up AutoPay for my IPL/AES Indiana bill? Enroll through My Account at https://myaccount.aesindiana.com/. It is free and deducts automatically on the due date.
What services does IPL/AES Indiana provide? Reliable electric service to customers in central Indiana.
How do I get help with payment arrangements or billing issues? Call 317-261-8222 or 888-261-8222 during business hours. Flexible arrangements and payment assistance programs are available for qualifying customers.
