Hopkinsville Water Environment Authority (HWEA) supplies safe drinking water and manages wastewater services for residential and commercial customers in Hopkinsville and Christian County, Kentucky. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official HWEA website at https://www.hwea-ky.com/ where you can access payment tools and customer service information.
- You can also review payment options and make payments directly on the dedicated Payment Options page at https://www.hwea-ky.com/payment-options/.
Guest Pay / Quick Pay Option
HWEA provides convenient online payment options through its official system. One-time payments can be processed quickly using your account information from the bill without a full recurring profile.
To make a one-time payment:
- Visit the Payment Options page and follow the Pay Now link at https://hwea.utilitydistrict.com/quick-pay
- Enter your account details from your statement.
- Provide payment information using a credit/debit card or bank account.
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive confirmation. The system is mobile-friendly.
Online Account Management
Customers can manage their HWEA account online through the official portal. Registration allows viewing bills, tracking usage, enrolling in paperless statements, and setting up recurring payments. The portal supports both one-time and recurring payments for convenient account access.
Automatic Withdrawal (Bank Draft)
HWEA offers an Automatic Withdrawal (ACH) program. Print the ACH form from the Payment Options page and bring it to the office to enroll. This free service automatically deducts the billed amount from your checking or savings account on the due date each month, eliminating missed payments and late fees. You can modify or cancel the draft by contacting the office.
Pay by Phone (Automated System)
Pay your bill by phone using the automated system at (270) 887-4231. The system accepts payments and is available for quick processing. For billing questions or assistance, call the main office number during business hours.
Mail Payments
Mail your payment with a check or money order (payable to Hopkinsville Water Environment Authority) to: Hopkinsville Water Environment Authority 401 East Ninth Street P.O. Box 628 Hopkinsville, Kentucky 42240
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Main Office
Visit the main office in person for payments during regular business hours: 401 East Ninth Street Hopkinsville, Kentucky 42240
Payments are accepted at the customer service counter. Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards are accepted where available.
Contact Customer Service
Reach HWEA customer service at (270) 887-4246 during business hours for billing inquiries, payment arrangements, or portal assistance. Email: [email protected]. The main office is located at 401 East Ninth Street, Hopkinsville, Kentucky 42240. After-hours emergencies: (270) 887-4232.
Frequently Asked Questions
Can I pay my HWEA bill online without creating a full account? Yes. The official payment system supports one-time payments using your account information from the bill.
What payment methods does Hopkinsville Water Environment Authority accept? Online accepts credit/debit cards and bank accounts. Mail and in-person accept checks or money orders. Cash is accepted at the office where available.
Are there convenience fees for HWEA payments? No convenience fees are charged for official payments through the portal, mail, or office.
Where do I mail my HWEA payment? Hopkinsville Water Environment Authority, 401 East Ninth Street, P.O. Box 628, Hopkinsville, Kentucky 42240. Always include your account number on the check.
What are the in-person payment hours? Payments are accepted at the main office during regular business hours. Confirm exact times by calling (270) 887-4246.
How do I set up Automatic Withdrawal? Print the ACH form from the Payment Options page and bring it to the office to enroll. It is free and deducts automatically on the due date.
What services does Hopkinsville Water Environment Authority provide? Safe drinking water supply and wastewater services, along with natural gas, for customers in Hopkinsville and Christian County, Kentucky.
How do I get help with payment arrangements or billing issues? Call (270) 887-4246 during business hours or email [email protected]. Flexible arrangements are available through customer service.
