Mutual of Omaha policyholders can conveniently manage and pay their insurance bills through the secure online Customer Access portal. The company offers options for one-time payments, recurring automatic payments via credit card or bank draft (EFT), phone payments, and traditional mail. All payments are handled securely through official channels.
- Policyholders can make payments and manage their accounts through the official Mutual of Omaha Customer Access portal at https://www3.mutualofomaha.com/customer-access/.
- For complete billing support and contact options, visit the support page at https://www.mutualofomaha.com/support/contact-us/.
Make a Payment Through the Customer Access Portal
The primary way to pay your Mutual of Omaha bill is through the secure Customer Access online portal.
Steps to make a payment:
- Go to the Customer Access portal at https://www3.mutualofomaha.com/customer-access/.
- Sign in with your username or email and password (or register if you are a new user).
- Navigate to the billing or payments section.
- Choose to make a one-time payment or review your balance.
- Select your preferred payment method (credit card or Electronic Funds Transfer from your bank account).
- Confirm and submit the payment.
The portal allows you to view policy details, billing history, and make payments for most individual policies, including life insurance and Medicare Supplement plans.
Set Up Automatic / Recurring Payments
You can set up automatic recurring payments directly in the Customer Access portal to ensure your premiums are paid on time.
How to enroll in automatic payments:
- Log into the Customer Access portal.
- Go to the billing or payment settings section.
- Choose to set up recurring payments using a credit card or bank account (EFT).
- Select the payment date and confirm the authorization.
Automatic payments help avoid missed due dates and potential lapses in coverage. You will still receive billing notifications for your records.
Pay by Phone
Mutual of Omaha offers phone support for billing inquiries and payments.
- Individual Policy Owners: Call 800-775-6000
- Employer-Sponsored Benefits: Call 800-655-5142
Have your policy number ready when calling. Representatives can assist with one-time payments, payment arrangements, or questions about your bill. Automated payment options may also be available depending on your policy type.
Pay by Mail
You can mail your payment using a check or money order.
- Make checks payable to Mutual of Omaha
- Include your policy number on the check and in any correspondence
- Mail to: Mutual of Omaha 3300 Mutual of Omaha Plaza Omaha, Nebraska 68175
Allow sufficient time for mail delivery and processing. For faster payment, use the online portal or phone options.
Contact Customer Service
For billing questions, payment issues, policy changes, or assistance with the online portal:
- Individual Policy Owners: 800-775-6000
- Employer-Sponsored / Group Benefits: 800-655-5142
- Mailing Address: Mutual of Omaha, 3300 Mutual of Omaha Plaza, Omaha, Nebraska 68175
Customer service representatives can help with payment arrangements, account updates, and guidance on using the Customer Access portal. Have your policy number available for faster service.
Note: Mutual of Omaha does not offer in-person bill payment locations or retail stores. All payments are handled online, by phone, or by mail.
Frequently Asked Questions
How do I make a one-time payment without setting up recurring payments?
Log into the Customer Access portal at https://www3.mutualofomaha.com/customer-access/ and select the option to make a one-time payment using your preferred method (credit card or bank account).
Can I pay my Mutual of Omaha bill without logging into an account?
Most payments require signing into the Customer Access portal for security. For assistance with one-time payments or if you do not have online access, call customer service at 800-775-6000.
How do I set up automatic payments?
Log into the Customer Access portal, navigate to billing settings, and follow the prompts to set up recurring payments using a credit card or Electronic Funds Transfer (EFT) from your bank account.
What is the mailing address for Mutual of Omaha payments?
Mail payments to: Mutual of Omaha, 3300 Mutual of Omaha Plaza, Omaha, Nebraska 68175. Always include your policy number.
What phone number should I call for billing questions?
Call 800-775-6000 for individual policy owners or 800-655-5142 if your coverage is through an employer-sponsored plan.
How do I find my policy number?
Your policy number is printed on your billing statement, policy documents, or explanation of benefits (EOB). You can also find it in the Customer Access portal once logged in.
Is there a mobile app for managing payments?
Mutual of Omaha provides account access through the Customer Access web portal, which is mobile-friendly. Log in using your browser on your phone or tablet for billing and payment features.