Homestead Public Services (HPS) provides electric, water, sewer, and related utility services to residents and businesses in Homestead, Florida. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official HPS Customer Service Payments page at https://www.mycityofhomestead.com/365/Winter-Haven-Water-Customer-Service-Paym where you can review every verified method in detail.
- You can also make a quick guest payment directly through the HPS Online Bill Pay Portal at https://www.mycityofhomestead.com/ to search your account and complete transactions instantly.
One-Time Payment (Guest Pay)
Homestead Public Services offers a convenient guest pay option for one-time payments without requiring a full account login. This quick-pay feature lets you settle your current bill securely using your account number.
To complete a one-time payment:
- Go to the official HPS Online Bill Pay Portal.
- Select the “Pay Now” guest payment option.
- Enter your account number from your statement.
- Choose credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Account Portal
Access the full HPS Online Bill Pay Portal to view current and past bills, make payments, enroll in paperless billing, and manage your account 24/7. The portal is secure and mobile-friendly for easy access from any device.
Automatic Payments (Bank Draft)
Sign up for the Automated Bill Pay Plan using the City of Homestead Automated Bill Pay Form. This free service automatically deducts your full billed amount from your checking or savings account on the due date each month. You continue to receive your monthly statement for review. Modify or cancel the plan by contacting Customer Service.
Pay by Phone
Pay your bill 24/7 using the secure automated system by calling (305) 224-4444. Have your account number ready. Credit/debit card or e-check payments are accepted with convenience fees displayed before confirmation. For billing assistance, call Customer Service at (305) 224-4800 during business hours.
Mail Payments
Mail your payment with a check or money order payable to the City of Homestead. Include your account number on the check and attach the bill stub. Send to the exact remittance address printed on your monthly statement. Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing. Do not send cash.
In-Person Payments & Locations
Customer Care Department 100 Civic Court Homestead, FL 33030
- Hours: Monday–Friday, 8:00 AM – 5:00 PM
- Payment methods: Cash, check, money order, and credit/debit card
24-Hour Drop Box Located at 100 Civic Court for after-hours payments (checks and money orders only; no cash).
Cash Retailers Pay with cash at any local Amscot branch or participating Western Union location within the city. Bring your bill for faster service.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call (305) 224-4800 Monday–Friday, 8:00 AM – 5:00 PM. The Customer Care Department is located at 100 Civic Court, Homestead, FL 33030. For utility emergencies, use the same number or follow instructions on your bill.
Frequently Asked Questions
Does Homestead Public Services offer one-time guest payments? Yes. Quick guest payments are available through the official HPS Online Bill Pay Portal using your account number.
What payment methods are accepted? Online and phone accept credit/debit cards and e-checks. In-person and drop box accept cash, checks, and money orders. Cash payments are also available at Amscot and Western Union locations.
Are convenience fees charged? Yes. Fees apply to credit/debit card transactions and are displayed before confirmation.
What is the mailing address? Use the exact remittance address printed on your monthly statement. Always include your full account number.
Where can I pay in person or use the drop box? At the Customer Care Department, 100 Civic Court, Homestead, FL 33030 (Monday–Friday, 8:00 AM – 5:00 PM) with a 24-hour drop box on site.
How do I sign up for automatic bank draft? Complete the City of Homestead Automated Bill Pay Form and submit it to Customer Service.
What services are included on my Homestead utilities bill? Electric, water, sewer, and related municipal utility services.
How do I apply for financial assistance? Check eligibility for the Homestead C.A.R.E.S. Program (up to $500 utility credit) through Customer Service.
