City of Hollywood Public Utilities provides electric, water, and sewer services to residential and commercial customers in Hollywood, Florida. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay Your Utility Bill page at https://www.hollywoodfl.org/520/Pay-Your-Utility-Bill where you can access the secure online payment system.
- Customers can also review all payment methods and contact support on the Utility Billing & Customer Service page at https://www.hollywoodfl.org/217/Utility-Billing-Customer-Service.
Guest Pay / One-Time Payment Option
City of Hollywood Public Utilities offers a convenient one-time payment (guest pay) option through its official Paymentus portal—no full account registration or login required. This feature is ideal for occasional users or those who prefer to pay manually without creating a recurring profile.
To complete a guest payment:
- Visit the Pay Your Utility Bill page and follow the link to the secure online system.
- Enter your complete utility account number (including the dash).
- Provide payment details using a credit/debit card (Visa, MasterCard, American Express) or electronic check (e-Check).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management Portal
Create a free account on the official Paymentus portal (accessed via the Pay Your Utility Bill page) for full 24/7 access. Once registered, you can view current and past bills, track consumption history (daily usage up to 60 days and monthly up to 12 months), enroll in paperless e-billing, and manage your Hollywood Utilities account from any device. The portal supports both one-time guest payments and recurring options.
Automatic Payments (Direct Debit)
Enroll in free Direct Debit (AutoPay) by downloading and completing the Direct Debit Enrollment Form. Submit the form with a voided check by mail to City of Hollywood Utility Billing, P.O. Box 229045, Hollywood, Florida 33022-9045, drop it off at Customer Service in Room 103 at City Hall, or use the night payment drop box. Once approved, payments are automatically deducted from your bank account on the due date each month. Continue paying normally until “Amount Due Will Be Bank Drafted” appears on your bill (typically 1–2 billing cycles). You can review your bill 5 working days prior to the payment date and cancel if needed.
Pay by Phone (24/7)
Pay your bill by phone using the interactive voice response system by calling 954-921-3938 and selecting Option 2 (available 24 hours a day). The system accepts Visa, MasterCard, American Express, and e-Check. Maximum payment per session is $25,000. For live assistance with billing questions or payment arrangements, call during business hours and speak with a representative.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Hollywood) to: City of Hollywood Utility Bill Processing Center P.O. Box 229187 Hollywood, Florida 33022-9187
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and Drive-Thru Payments
Visit City Hall in person at: 2600 Hollywood Boulevard Hollywood, FL 33020
Payments are accepted at the Cashiers Office, Room 103, or through the convenient Drive-Thru window on the north side of the building.
Hours: Monday–Thursday, 7:00 AM–6:00 PM (arrive at least 5 minutes before 6:00 PM to ensure service). Cash is accepted only inside at the main location. A night payment drop box is located next to the Drive-Thru window for after-hours check or money order deposits.
Contact Customer Service
Reach Hollywood Public Utilities Customer Service at 954-921-3938 (Monday–Thursday, 7:00 AM–6:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. City Hall is located at 2600 Hollywood Boulevard, Hollywood, FL 33020.
Frequently Asked Questions
Can I pay my Hollywood Utilities bill online without creating an account? Yes. The official Paymentus portal (accessed via https://www.hollywoodfl.org/520/Pay-Your-Utility-Bill) supports one-time/guest payments using only your complete account number—no full registration required.
What payment methods does Hollywood Public Utilities accept? The portal and phone accept Visa, MasterCard, American Express, and e-Check. Mail and drop box accept checks or money orders. In-person and drive-thru accept cash (inside only), checks, or cards.
Are there convenience fees for Hollywood Utilities payments? No convenience fees are charged for official portal, phone, mail, or in-person payments.
Where do I mail my Hollywood Utilities payment? City of Hollywood Utility Bill Processing Center, P.O. Box 229187, Hollywood, Florida 33022-9187. Always include your account number on the check.
What are the in-person payment hours? Monday–Thursday, 7:00 AM–6:00 PM at City Hall (2600 Hollywood Boulevard). Use the Drive-Thru window or night payment drop box for after-hours check or money order deposits.
How do I set up Direct Debit (AutoPay)? Download and submit the Direct Debit Enrollment Form with a voided check by mail, drop-off, or night drop box. It is free once approved.
What services does Hollywood Public Utilities provide? Electric, water, and sewer services for the City of Hollywood, Florida.
How do I get help with payment arrangements or billing issues? Call 954-921-3938 during business hours or email [email protected]. Flexible arrangements are available through customer service.