Hoke County Utilities, part of the Hoke County Department of Public Works, supplies safe drinking water and manages wastewater services for approximately 37,500 residents with more than 12,500 connections in Hoke County, North Carolina. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay Your Bill page at https://www.hokecounty.net/248/Pay-Your-Bill where you can review all payment methods and instructions.
- You can also pay your bill securely through the official customer portal at https://online.mypcsportal.com/online/hconline for quick online access and full account management.
Guest Pay / One-Time Payment Option
Hoke County Utilities offers a convenient one-time payment (guest pay) option through its official customer portal—no full recurring account registration required for single transactions. This feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a one-time payment:
- Visit the portal at https://online.mypcsportal.com/online/hconline.
- Select the quick pay or guest payment flow.
- Enter your account number and meter number (both clearly printed on your monthly bill).
- Provide payment details using a credit/debit card or bank account (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management with Customer Portal
Create a free account on the official customer portal at https://online.mypcsportal.com/online/hconline for full 24/7 access. You will need only your account number and meter number to register. Once logged in, you can view current and past bills, track usage history, receive email notifications, set up automatic bank or credit card drafts, and more. The portal is user-friendly and accessible on any device. A dedicated mobile app (Hoke County Utilities) is also available on Google Play and the App Store for viewing statements, usage, payment history, and making payments.
Automatic Payments (Bank Draft or Credit Card Draft)
Enroll in free automatic bank draft or credit card draft through the customer portal after logging in. This option automatically deducts the billed amount from your checking or savings account or charges your card on the due date each month, eliminating missed payments and late fees. You can modify or cancel automatic payments anytime through the portal or by contacting customer service.
Pay by Phone (24/7 IVR)
Pay your bill 24 hours a day, 7 days a week using the new Interactive Voice Response (IVR) system by calling 1-833-250-4481. The automated system accepts payments without speaking to a representative. For billing questions or assistance, call the office during business hours.
Mail Payments
Mail your payment with a check or money order (payable to Hoke County Utilities) to the remittance address on your statement or the Utilities Business Office. Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Utilities Office
Visit the Utilities Business Office in person for payments during regular business hours: Pratt Building 227 N Main Street Raeford, NC 28376
Payments are accepted at the customer service counter. Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards are accepted where available.
Contact Customer Service
Reach Hoke County Utilities at (910) 875-6704 (Monday–Friday during business hours) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. The Utilities Business Office is located in the Pratt Building, 227 N Main Street, Raeford, NC 28376.
Frequently Asked Questions
Can I pay my Hoke County Utilities bill online without creating a full account? Yes. The official portal allows payments using only your account number and meter number—no full registration required for one-time transactions.
What payment methods does Hoke County Utilities accept? The portal and phone accept credit/debit cards and bank accounts (ACH). Mail and in-person accept checks or money orders. Cash is accepted at the office where available.
Are there convenience fees for Hoke County Utilities payments? No convenience fees are charged for official payments through the portal, mail, or office.
Where do I mail my Hoke County Utilities payment? Use the remittance address on your monthly statement. Always include your account number on the check.
What are the in-person payment hours? Payments are accepted at the Utilities Business Office during regular business hours (Monday–Friday). Confirm exact times by calling (910) 875-6704.
How do I set up automatic payments? Enroll through the customer portal at https://online.mypcsportal.com/online/hconline after logging in. It is free and deducts automatically on the due date.
What services does Hoke County Utilities provide? Water and sewer services to approximately 37,500 people with 12,500 connections in Hoke County, North Carolina.
How do I get help with payment arrangements or billing issues? Call (910) 875-6704 during business hours. Flexible arrangements and payment plans are available through customer service.