The City of Hillsboro, Oregon provides water and wastewater utility services with multiple convenient payment methods designed for flexibility and ease of use.
- The primary resource for all current utility billing and payment options is the Payment Options page at https://www.hillsboro-oregon.gov/services/utility-billing/payment-options. This page details every method and links directly to the secure online portal.
- For complete utility billing information and assistance resources, visit the Utility Billing section at https://www.hillsboro-oregon.gov/services/utility-billing.
Pay Online (One-Time Guest Payment & Full Account Access)
The City of Hillsboro offers a secure online payment portal through Paymentus that supports both one-time guest payments and full account management.
One-time guest payment (no account required): Use the portal for quick payments with a bank account or credit/debit card. This feature allows immediate payment without signing up.
Full account features: Create a profile to view bills, set up recurring/automatic payments, manage multiple accounts, and access payment history from any device.
How to pay online:
- Visit the payment portal at https://ipn2.paymentus.com/cp/hbor.
- For a one-time payment, use the guest checkout option and enter your account details.
- Select your payment method and complete the transaction.
The portal is available 24/7 and provides a convenient way to handle payments without visiting an office or mailing a check. Payments typically process quickly, though confirm posting times for any due dates.
Pay by Phone
Make secure payments anytime using the City’s automated phone system.
Automated Payment Phone Number: 503-681-6163 (available 24/7)
How to pay by phone:
- Have your account number and customer number ready.
- Follow the automated prompts to enter payment information.
- Select your preferred payment method (bank account or card).
This option is ideal for customers who prefer phone-based transactions or need to pay outside normal business hours.
Pay In Person or Use Dropbox
You can pay your utility bill in person or drop it off at convenient Civic Center locations.
In-Person Location: Hillsboro Civic Center Utility Billing Counter, 1st Floor – Room C135 150 E. Main St. Hillsboro, OR 97123
Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m. (closed weekends and holidays).
Dropbox Location: South Civic Center Parking Lot (corner of SE Washington St. and Main St.)
Payments dropped in the after-hours box are collected and processed during the next business day. Staff at the counter can also assist with account questions or payment arrangements.
Pay by Mail
Mail your payment with the remittance stub or your account number clearly indicated.
Mailing Address (with payment stub): City of Hillsboro Utility Billing P.O. Box 3838 Portland, OR 97208-3838
Mailing Address (without stub): City of Hillsboro Utility Billing 150 E. Main St. Hillsboro, OR 97123
Allow extra time for mail delivery and processing to ensure your payment posts before any due dates.
Automatic and Recurring Payments
Set up automatic payments through the online portal to have your bill paid automatically each month from your bank account or card. This helps avoid late fees and simplifies ongoing bill management. Log into your account profile to enroll or manage recurring payments.
Utility Billing Assistance
If you are having difficulty paying your utility bill, the City of Hillsboro offers options for assistance.
Contact Utility Billing at 503-681-6163 to inquire about:
- Flexible payment plans
- Bill relief programs
- Other support options based on eligibility
The City is committed to helping customers avoid service interruptions. Visit the Utility Assistance resources on the website or call during business hours for personalized guidance.
Contact Hillsboro Utility Billing
Utility Billing Phone: 503-681-6163 (Monday–Friday, 8:00 a.m. – 5:00 p.m.)
Emergencies: 503-615-6702 (business hours) or 503-615-6775 (after hours)
Main Address: 150 E. Main St., Hillsboro, OR 97123 (Civic Center)
For the fastest assistance, have your account number ready when contacting the office. The City serves residents throughout Hillsboro with water and wastewater services.
Frequently Asked Questions
How do I make a one-time payment without creating an online account?
Use the guest checkout or one-time payment feature in the Hillsboro utility payment portal at https://ipn2.paymentus.com/cp/hbor. Enter your account details and pay with a bank account or card—no signup required.
What phone number can I use to pay my Hillsboro utility bill?
Call the automated system at 503-681-6163 anytime (24/7). Have your account and customer numbers ready and follow the prompts.
Where can I pay my bill in person?
Visit the Utility Billing Counter at Hillsboro Civic Center, 1st Floor – Room C135, 150 E. Main St., Hillsboro, OR 97123 during Monday–Friday, 8:00 a.m.–5:00 p.m. A dropbox is available in the South Civic Center Parking Lot for after-hours payments.
Can I pay my Hillsboro utility bill by mail?
Yes. Mail your payment with the stub to P.O. Box 3838, Portland, OR 97208-3838 (or without stub to 150 E. Main St., Hillsboro, OR 97123). Include your account number.
Does the City of Hillsboro offer payment assistance?
Yes. Call 503-681-6163 to discuss flexible payment plans or bill relief options if you are having trouble paying your bill.
How do I set up automatic payments?
Log into the online payment portal, create or access your account profile, and enroll in recurring/automatic payments from your bank account or card.
