Henrico Doctors’ Hospital, part of HCA Virginia Health System, provides comprehensive hospital and emergency care in Richmond, Virginia. Patients receive clear monthly statements for hospital charges with a due date printed on each bill. Timely payment prevents late fees and keeps accounts in good standing.
- For the most current payment options, visit the official Make a Payment page at https://www.hcavirginia.com/locations/henrico-doctors-hospital/for-patients/make-a-payment where you can access the secure online bill pay system.
- You can also review full financial resources and payment instructions directly on the official Patient Financial Resources page at https://www.hcavirginia.com/patient-resources/patient-financial-resources/make-a-payment.
One-Time Payment (Guest Pay)
Henrico Doctors’ Hospital supports convenient one-time guest payments through its secure online bill pay system without requiring a full recurring account setup. This quick-pay option lets you settle your current statement securely using your account or statement details.
To complete a one-time payment:
- Go to the official Make a Payment page.
- Select the secure online bill pay system (MyHealthONE) at https://hca.epayhealthcare.com/EPAY_PATIENT/#/guest-login
- Enter your account or statement details.
- Choose credit/debit card or e-check and provide payment information.
- Review the total, including any convenience fee, and submit.
Payments are processed promptly with confirmation sent to your registered email or account.
Online Account Portal (MyHealthONE)
Log into the MyHealthONE patient portal to view all your Henrico Doctors’ Hospital statements, make payments, track charges, update insurance information, and manage notifications 24/7. The portal combines all services in one secure location and works seamlessly on mobile devices.
Automatic Payments
Enroll in automatic payments directly through the MyHealthONE portal after signing in. This service automatically deducts your full billed amount from your bank account or card on the due date each month. You receive an advance statement for review. Modify or cancel automatic payments anytime in the portal settings.
Pay by Phone
Pay your Henrico Doctors’ Hospital bill by phone using the dedicated Patient Account Services line at (804) 267-3900. Have your statement or account number ready. Credit/debit card payments are accepted with a convenience fee displayed before confirmation. Representatives are available Monday–Friday during business hours for assistance with billing questions or payment plans.
Mail Payments
Mail your payment with a check or money order payable to Henrico Doctors’ Hospital. Include your account or statement number on the check. Send to the exact remittance address printed on your monthly statement. For general correspondence, use: Henrico Doctors’ Hospital Attn: Patient Financial Services 1602 Skipwith Road Richmond, VA 23229
Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing.
In-Person Payments & Locations
In-person payments are accepted at the Patient Financial Services office located inside Henrico Doctors’ Hospital: 1602 Skipwith Road Richmond, VA 23229
- Hours: Monday–Friday, 8:00 AM – 4:30 PM
- Payment methods: Cash, check, money order, and credit/debit card (with convenience fee)
Bring your statement for faster service. The hospital also offers financial counseling during these hours to discuss payment plans or financial assistance.
Contact Customer Service
For billing inquiries, payment arrangements, financial assistance applications, or portal support, call (804) 267-3900 Monday–Friday during business hours. Patient Financial Services is located at 1602 Skipwith Road, Richmond, VA 23229. For hospital billing disputes or charity care eligibility, the same number connects you to a financial counselor.
Frequently Asked Questions
Does Henrico Doctors’ Hospital offer one-time guest payments? Yes. Quick one-time payments are available through the official secure online bill pay system without full account registration.
What payment methods are accepted? Online portal and phone accept credit/debit cards and e-checks. In-person accepts cash, checks, money orders, and cards. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Standard convenience fees apply to credit/debit card transactions and are displayed before confirmation.
What is the mailing address? Use the exact remittance address printed on your monthly statement. For general correspondence: Henrico Doctors’ Hospital, Attn: Patient Financial Services, 1602 Skipwith Road, Richmond, VA 23229.
Where is the in-person payment location? Patient Financial Services office inside Henrico Doctors’ Hospital at 1602 Skipwith Road, Richmond, VA 23229 (Monday–Friday, 8:00 AM – 4:30 PM).
How do I enroll in automatic payments? Sign into the MyHealthONE patient portal and follow the automatic payment enrollment steps. The service is convenient and automatic on the due date.
What services generate a Henrico Doctors’ Hospital bill? Hospital stays, emergency care, surgeries, lab work, imaging, and other medical services provided at Henrico Doctors’ Hospital.
How do I apply for financial assistance? Contact Patient Financial Services at (804) 267-3900 or apply online through the MyHealthONE patient portal. Charity care and payment plans are available based on eligibility.
