Henrico County Department of Public Utilities provides water, sewer, and refuse collection services to residential and commercial customers throughout Henrico County, Virginia. Bills are issued bi-monthly with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay Utility Bill page at https://henrico.gov/services/pay-utility-bill/.
- Customers can also make secure one-time payments directly through the official Paymentus portal at https://ipn.paymentus.com/cp/hnro.
Guest Pay / One-Time Payment Option
Henrico County Utilities offers a convenient one-time payment (guest pay) option through its official Paymentus portal—no full recurring account registration is required for single transactions. This feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a guest/one-time payment:
- Visit the portal at https://ipn.paymentus.com/cp/hnro.
- Enter your 15-digit account number (found on your bill).
- Provide payment details using Visa, MasterCard, American Express, Discover, or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post within 2 business days. You will receive an on-screen receipt. There are no processing fees for official portal transactions. The portal is fully secure and mobile-friendly.
Online Account Management Portal
Create a free account on the Paymentus portal at https://ipn.paymentus.com/cp/hnro for full 24/7 access. Once registered (using your 15-digit account number), you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your Henrico County Utilities account from any device. The portal supports both one-time guest payments and recurring options.
Automatic Payments (Direct Utility Payment Program)
Enroll in the free Direct Utility Payment Program (bank draft/AutoPay) by downloading and completing the Direct Payment Authorization Form available on the official website. Mail or deliver the completed form with a voided check to the indicated address. Once approved, payments are automatically deducted from your checking or savings account on the due date each month. This eliminates missed payments and late fees. A separate form is required for reactivation if previously canceled.
Pay by Phone
Pay your bill by credit/debit card or electronic check 24/7 by calling (804) 501-4275 and selecting option 1 (links to Paymentus). Have your 15-digit account number ready. There are no processing fees. For billing questions or assistance, the same number connects you to customer service representatives during business hours.
Mail Payments
Mail the bottom portion of your utility bill with a check or money order (payable to Henrico County Utilities) to: Henrico County Utilities P.O. Box 105634 Atlanta, GA 30348-5634
Include your full 15-digit account number if you do not have the bill stub. Do not send cash. Allow 7–10 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments
Make payments in person at either government center during regular business hours:
- Western Government Center (Treasury Office) – 4301 E Parham Road, Henrico, VA 23228
- Eastern Government Center – 3820 Nine Mile Road, Henrico, VA 23223
Accepted payment methods include cash, checks, debit/credit cards. No after-hours drop boxes are listed for utilities. Staff can assist with billing questions and payment arrangements.
Contact Customer Service
Reach Henrico County Public Utilities customer service at (804) 501-4275 (Monday–Friday, 8:00 AM–4:30 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. After-hours water/sewer emergencies only: (804) 501-5025. Mailing address: P.O. Box 90775, Henrico, VA 23273-0775. Email: [email protected].
Frequently Asked Questions
Can I pay my Henrico County Utilities bill online without creating an account? Yes. The official Paymentus portal at https://ipn.paymentus.com/cp/hnro supports one-time/guest payments using only your 15-digit account number—no full registration required for single transactions.
What payment methods does Henrico County Utilities accept? The portal and phone accept Visa, MasterCard, American Express, Discover, and electronic checks (ACH). In-person accepts cash, checks, debit/credit cards. Mail accepts checks or money orders.
Are there convenience fees for Henrico County Utilities payments? No processing fees are charged for official online, phone, cash, or mail payments.
Where do I mail my Henrico County Utilities payment? Henrico County Utilities, P.O. Box 105634, Atlanta, GA 30348-5634. Always include your 15-digit account number or the bottom portion of your bill.
What are the in-person payment locations? Western Government Center at 4301 E Parham Road or Eastern Government Center at 3820 Nine Mile Road (business hours only).
How do I set up automatic payments? Complete and submit the Direct Payment Authorization Form (available on the official website) with a voided check. It is free once approved.
What services does Henrico County Public Utilities provide? Water, sewer, and refuse collection services for residents and businesses in Henrico County, Virginia.
How do I get help with payment arrangements or billing issues? Call (804) 501-4275 during business hours or visit a government center. Flexible arrangements are available through customer service.
