The City of Hazard, Kentucky provides water, sewer, gas, and garbage services to residents through Hazard Utilities. Paying your utility bill is convenient through the online portal, phone, or mail.
The primary resource for utility billing and payment is the City of Hazard website at https://hazardky.gov/. This site includes direct access to the online payment portal and service information.
For direct bill payment, use the Civic Pay portal at https://hazardky.merchanttransact.com/.
Pay Online (Guest / One-Time Payment)
Hazard Utilities offers a secure online payment portal through Civic Pay that supports guest payments without requiring full registration.
How to pay online:
- Visit the Civic Pay portal at https://hazardky.merchanttransact.com/.
- Select “Make a payment without registering” for one-time guest payment.
- Enter your account number and payment details.
- Complete the transaction using your preferred method (credit/debit card or bank account).
The portal allows quick one-time payments and is available 24/7. For recurring access, payment history, or additional features, create a full account. Payments are processed securely and typically post within 1-2 business days.
Pay by Phone
Make payments using the City’s customer service line during business hours.
Billing Inquiries Phone: 606-436-3171 (Monday–Friday, 8:00 a.m. – 4:00 p.m.)
Representatives can assist with payments, account questions, or payment arrangements. Have your account number ready for faster service. For after-hours emergencies, contact the appropriate utility department through the main line.
Pay by Mail
Mail your payment (check or money order) with your account number clearly indicated.
Mailing Address: Hazard Utilities / City of Hazard P.O. Box 420 Hazard, KY 41702
Allow extra time for mail delivery and processing. Include your full account number on the check or a copy of the statement to ensure proper crediting.
In-Person Payments
Pay your bill in person at City Hall during regular business hours.
City Hall Address: 700 Main Street Hazard, KY 41701
Hours: Monday – Friday, 8:00 a.m. – 4:00 p.m.
Staff can assist with payments and general utility inquiries. This option is useful for resolving complex account issues or making payments with cash (if accepted).
Utility Services Overview
Hazard Utilities offers:
- Water service
- Sewer service
- Natural gas service
- Garbage collection
Bills are issued monthly or according to the service cycle. For new service, temporary on/off, or other requests, contact City Hall at 606-436-3171 or visit in person.
Bill Assistance and Payment Plans
If you are having difficulty paying your utility bill, contact Hazard Utilities at 606-436-3171 to discuss payment arrangements or assistance options. The City may offer flexible payment plans to help avoid service interruptions. External resources for financial assistance in Perry County or Eastern Kentucky may also be available through local organizations—call the office for referrals.
Contact Hazard Utilities
Main Phone: 606-436-3171 (Monday–Friday, 8:00 a.m. – 4:00 p.m.) Address: 700 Main Street, Hazard, KY 41701 Mailing Address: P.O. Box 420, Hazard, KY 41702 Online Portal: https://hazardky.merchanttransact.com/
For billing questions or service issues, have your account number ready. The City serves Hazard and surrounding areas in Perry County, Kentucky.
Frequently Asked Questions
How do I make a one-time payment for my Hazard Utilities bill online?
Use the guest payment option at https://hazardky.merchanttransact.com/. Select “Make a payment without registering,” enter your account number, and complete the payment.
What phone number can I call for Hazard Utilities bill pay?
Call 606-436-3171 during business hours (Monday–Friday, 8:00 a.m. – 4:00 p.m.). Representatives can process payments or assist with your account.
Where can I pay my bill in person?
Visit City Hall at 700 Main Street, Hazard, KY 41701 during Monday–Friday, 8:00 a.m. – 4:00 p.m.
Can I pay my Hazard Utilities bill by mail?
Yes. Mail your check or money order with your account number to P.O. Box 420, Hazard, KY 41702.
Does Hazard Utilities offer payment assistance or plans?
Yes. Contact 606-436-3171 to discuss flexible payment arrangements or other assistance options to avoid service disconnection.
How long does it take for online payments to post?
Online payments typically post within 1-2 business days. Confirm posting and plan ahead for due dates.